Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Head of Games - Outreach

Company: Kickstarter PBC

Location: USA

Posted Dec 03, 2024

Kickstarter is seeking an experienced Head of Games Outreach to lead their Games team. The role involves managing a team, developing strategies for retaining and acquiring creators, and representing Kickstarter at industry events.

Gainsight Administrator & CX Ops Analyst

Company: Cribl

Location: USA

Posted Dec 03, 2024

The job posting is for a Gainsight Administrator and CX Ops Analyst to drive customer success strategies and operationalize the Cribls customer success platform. The role requires experience in operations, data analysis, and project management, as well as excellent communication and presentation skills.

Senior Analytics Engineer

Company: Patriot Software

Location: USA

Posted Dec 03, 2024

The text is a job description for a Senior Data Analyst role at Patriot Software, a fully remote company. The role involves business intelligence, analytics, and data modeling. The company values data-driven decisions, customer obsession, and continuous learning. The position requires experience in analytics, SaaS at a fintech company, and data modeling for data warehouses. The company offers benefits such as paid time off, medical insurance, and 401k with company match.

Manager, Engineering - Core Services, Infrastructure

Company: Airbnb

Location: USA

Posted Dec 03, 2024

The text describes the infrastructure team at Airbnb, highlighting their work on globalization services, language models, and AI-powered localization. The team values human connections and customer-centricity, and is responsible for shaping the vision and technical strategy for the company's cloud-native strategy.

Manager, Engineering - Web Platform

Company: Airbnb

Location: USA

Posted Dec 03, 2024

The Web Platform team at Airbnb is looking for a manager to lead a team of engineers and improve the productivity of web developers. The team focuses on providing foundational libraries, frameworks, and tools for development, testing, and release. The manager will partner with tech leads to shape the team's strategy and deliver projects that improve the productivity of web engineers.

Staff DevOps Engineer

Company: Pocket Worlds

Location: USA

Posted Dec 03, 2024

Pocket Worlds is seeking a Staff DevOps Engineer with extensive experience in DevOps, AWS, Kubernetes, and MongoDB. The role involves supporting the backend team, taking ownership of the entire DevOps stack, and driving future development. The ideal candidate values career growth and is excited about bringing a virtual universe to life. The company offers meaningful equity, equipment allowance, healthcare, 401k, pension, unlimited PTO, and an education training stipend. Pocket Worlds is an Equal Employment Opportunity and Affirmative Action employer.

Contracts Administrator

Company: The Wonderful Company

Location: USA

Posted Dec 03, 2024

The Wonderful Company is seeking a detail-oriented multitasking teammate to join the Corporate Legal team as a contracts administrator. The role involves rolling out, managing, and maintaining the newly implemented Onit Contract Lifecycle Management CLM program for the company's clients across the Wonderful family of businesses. The successful candidate will also support the attorneys in the Corporate Legal Department with tasks such as contract drafting, review, and analysis. The company offers a competitive hourly rate of $4000-$4400, comprehensive medical coverage, vision and dental plans, a 401k with match, and more.

Payments Platform Manager

Company: Airbnb

Location: USA

Posted Dec 03, 2024

The job posting is for a Payments Product Manager at Airbnb, responsible for building a world-class payments and commerce organization. The role involves driving payments funds and ledger vision and strategy, developing and executing a comprehensive multi-year roadmap, and collaborating with cross-functional teams.

Healthcare Project Manager

Company: Acentra Health

Location: USA

Posted Dec 03, 2024

Acentra Health is looking for a Healthcare Project Manager to manage end-to-end processes for software or multiple products and business process services. The selected candidate will work with customers, functional and matrix managers, and staff to ensure projects are delivered on schedule and within budget. The company values experience, project management skills, and the ability to meet and enforce deadlines.

Senior Manager - Field Operations

Company: Airbnb

Location: USA

Posted Dec 03, 2024

The text describes a job opportunity at Airbnb, highlighting the company's commitment to innovation, community, and customer-centricity. The role involves leading a team of Market Managers across the US, Mexico, and Brazil, and requires expertise in global field operations, team management, and market growth strategies.

Account Director

Company: BigCommerce

Location: USA

Posted Dec 03, 2024

BigCommerce is looking for an Account Director to join their growing sales team. The role involves driving sales revenue by acquiring new high-value enterprise clients and showcasing the power of the BigCommerce platform.

Sales Engineer

Company: Cribl

Location: USA

Posted Dec 03, 2024

The job posting is for a remote sales engineer role at Cribl, requiring experience in sales, engineering, and security. The role involves helping customers understand the value of Cribl, demoing the product, and supporting customers. The company offers a competitive salary, benefits package, and bonus opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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