Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Lead ML Infra Engineer - Machine Learning & Data Infrastructure

Company: Upwork

Location: USA

Posted Nov 29, 2024

Upwork is a work marketplace that enables companies and talent to work together. The company is looking for a Lead ML Infra Engineer to design and develop infrastructure components to support machine learning initiatives.

Principal Software Engineer

Company: Shippo

Location: USA

Posted Nov 29, 2024

Shippo is a shipping layer of the internet, aiming to make merchants successful through world-class shipping solutions. They are seeking a Principal Software Engineer to lead the decomposition of a monolithic application into microservices, implementing best practices for testing, observability, and developer experience.

Data Analyst - Customer Operations

Company: Scribd

Location: USA

Posted Nov 29, 2024

Scribd is a company that aims to democratize the exchange of ideas and information, and empower collective expertise. They prioritize collaboration, intentional in-person moments, and flexible work arrangements. The company is looking for a Data Analyst to join their Customer Support Team, who will analyze support data to understand issues and insights, and improve the overall user experience.

Account Executive, Enterprise

Company: Emburse

Location: USA

Posted Nov 29, 2024

The job description is for an Account Executive to sell Emburse's expense management solutions to large businesses. The role requires strong sales skills, presentation skills, and the ability to understand the needs of mid-market level businesses.

Associate Director - Global Accounts Payable

Company: Cover Genius

Location: USA

Posted Nov 29, 2024

The text describes Cover Genius, a company that provides insurance distribution platform, and its job opening for Associate Director Global Accounts Payable. The company values diversity, inclusivity, and employee well-being, offering flexible PTO, employee stock options, and social initiatives.

Senior Frontend Engineer - React/Typescript

Company: DuckDuckGo

Location: USA

Posted Nov 29, 2024

DuckDuckGo is a privacy-focused internet company that has been building its all-in-one product for over a decade. They have a private search engine, browser, and extensions that have been downloaded over 250 million times. They are looking for a Senior Frontend Engineer to help shape their all-in-one privacy solution and join their mission to show the world that protecting online privacy can be simple.

Senior Alliance Partner Director (Partnerships)

Company: Vonage

Location: USA

Posted Nov 29, 2024

The job posting is seeking a highly motivated individual to lead emerging strategic partnerships and support the growing Channel and Alliances team. The ideal candidate will have experience in the SaaS industry and be able to shape the way Vonage goes to market for emerging market partners.

Industry Marketing Lead

Company: Stripe

Location: USA

Posted Nov 29, 2024

The text describes Stripe's infrastructure and suite of APIs, and the role of the Americas Marketing team in fueling the company's expansion across the region. The team is seeking an experienced marketer to drive world-class industry marketing in the Americas region.

Director - Payments Products

Company: Emburse

Location: USA

Posted Nov 29, 2024

The job description is for a Director of Payments Products, responsible for leading the development and execution of payments strategy and product roadmap, ensuring a seamless and innovative experience for customers. The role requires a deep understanding of the payments ecosystem, exceptional leadership skills, and a passion for delivering outstanding product experiences and profitable business outcomes.

Sr. Solutions Consultant

Company: Emburse

Location: USA

Posted Nov 29, 2024

Emburse aims to improve users' lives and businesses by automating manual tasks and providing a simple experience. The company has a diverse customer base and is looking for a Solutions Consultant with experience in selling and implementing financial-oriented technology solutions.

Director - Channel Programs

Company: Vonage

Location: USA

Posted Nov 29, 2024

The Partner Sales Operations amp Programs Leader position is responsible for delivering channel operations, implementing partner experience insights, and optimizing sales process to improve efficiency and effectiveness. The role collaborates closely with the Channel Chiefs organization to identify and eliminate barriers, and works with top strategic partners to deliver revenue and sales.

Software Engineering Director (Web)

Company: OfferFit

Location: USA

Posted Nov 29, 2024

OfferFit is seeking a Software Engineering Director to lead the development of a highly scalable SaaS platform for reinforcement learning. The ideal candidate will have experience with JavaScript, TypeScript, and Vue.js, and will be responsible for managing a team of engineers, improving developer experience, and contributing to product vision and strategy.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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