Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

User Researcher

Company: Modernhealth

Location: USA

Posted Jul 01, 2024

Modern Health is a mental health benefits platform for employers, offering employees access to digital resources for emotional, professional, social, financial, and physical wellbeing. The company is looking for a researcher to support critical initiatives, partnering with design, product, and engineering teams to deliver user-centered insights.

Associate Software Engineer in Test

Company: American Specialty Health Incorporated

Location: USA

Posted Jul 01, 2024

American Specialty Health Inc. is hiring an Associate Software Engineer in Test. The role involves contributing to enterprise-level testing of web applications, writing test plans, and developing test automation tools. The company is seeking candidates with a Bachelor's degree in IT or a related field, at least 1 year of software test automation experience, and familiarity with Selenium WebDriver or Web Services and APIs. The position is remote, requiring a stable internet connection and company-provided technology equipment. The hourly wage range is $32.80 to $41.25.

Senior Direct Response Copywriter

Company: Givelify

Location: USA

Posted Jul 01, 2024

Givelify is a fintech company that helps nonprofits and places of worship raise funds. They are seeking a Senior Direct Response Copywriter to create persuasive and creative copy for various channels, including email campaigns, landing pages, and social media. The ideal candidate will have a proven track record in sales, direct response, and demand generation, and a strong understanding of marketing principles, consumer behavior, and industry trends.

Software Engineer in Test I

Company: American Specialty Health Incorporated

Location: USA

Posted Jul 01, 2024

American Specialty Health Incorporated is recruiting for a Software Engineer in Test I. The role involves designing, developing, and maintaining software applications and test tools, with a focus on automation. The ideal candidate should have a Bachelor's degree in an IT or related field, and at least 2 years of software test automation experience. Key skills include object-oriented development (C#), working with relational databases and SQL, and experience with web services, XSLT, XML, JSON, HTTP, React, and Selenium WebDriver. The company values positive, respectful interaction, excellent customer service, strong communication skills, and the ability to work in a remote environment.

Vice President, Regional Assistant General Counsel

Company: Workiva

Location: USA

Posted Jul 01, 2024

The Vice President Regional Assistant General Counsel will lead the North American commercial legal team, hiring and managing a mix of lawyers and contracts specialists. The role involves resolving complex agreements, driving commercial legal initiatives, and assimilating Workiva's internal structures and policies. The position requires a B.S./B.A. and J.D. degree, 12+ years of experience in scaling legal teams in the SaaS industry, and significant experience in-house. Preferred qualifications include relevant tech sector experience, success in recruiting and managing legal team members, and substantial experience drafting complex transactions. The role involves 20% travel and offers a salary range of $242,000 - $323,000, along with a discretionary bonus, restricted stock units, and comprehensive benefits. Workiva is an Equal Employment Opportunity and Affirmative Action Employer.

Senior Customer Success Manager (Workiva Carbon)

Company: Workiva

Location: USA

Posted Jul 01, 2024

Workiva's Senior Customer Success Managers (CSMs) are crucial in managing customer relationships, driving adoption of Workiva solutions, and ensuring customers achieve their business outcomes. They serve as strategic advisors, build strong relationships with stakeholders, and advocate for customers internally. The role requires 4-5 years of related experience, a bachelor's degree, and a passion for sustainability. The company offers a competitive salary range, bonuses, stock units, and comprehensive benefits. Workiva is committed to diversity and equal employment opportunities.

Solutions Consultant - Environmental & Sustainability

Company: Workiva

Location: USA

Posted Jul 01, 2024

The Solutions Consultant at Workiva's Growth Solutions team is responsible for defining new solutions on the Workiva platform, exploring new markets, and iterating on solution designs. They support cross-functional teams in developing best-in-class solutions, provide pre-sales support for the ESG solution, and monitor global decarbonization trends. The role requires 4-7 years of experience in client-facing software or implementation service delivery, with a background in ESG sustainability reporting and carbon accounting. Excellent presentation skills, commitment to learning, and strong communication skills are preferred. The role involves up to 25% travel and offers a competitive salary range, commission, and comprehensive benefits package.

Senior Partner Enablement Manager

Company: Snyk

Location: USA

Posted Jul 01, 2024

The Senior Partner Enablement Manager at Snyk will be responsible for supporting the success of the company's global network of partners. This role involves creating and owning the partner enablement strategy, steering and supporting partner sales presales and implementation enablement programs, designing and delivering partner enablement programs, tracking the success of training programs, and leveraging scalable approaches to content creation. The ideal candidate should have 5+ years of Partner/Channel Enablement experience, experience in a Partner Enablement or Technical Enablement role, preferably with experience in DevOps and/or Open Source software, and a demonstrated track record of solution selling and value-based selling techniques.

Implemention Specialist

Company: Workyard

Location: USA

Posted Jul 01, 2024

Workyard is seeking a bilingual Software Implementation Specialist to join their Customer Success team. The role involves onboarding new clients, providing customer support, and improving customer satisfaction. Requirements include 2-4 years of experience in Customer Support or Implementation, fluency in Spanish, and strong analytical and problem-solving skills.

Remote Travel Agent

Company: Unplugged Travel

Location: USA

Posted Jul 01, 2024

Unplugged Travel is seeking detail-oriented individuals for a remote Travel Agent position. The role involves assisting guests with vacation reservations, managing reservation systems, coordinating with vendors, and providing exceptional customer service. The company offers full remote work, flexible schedules, no experience required, unlimited training, travel discounts, performance-based earnings, and access to travel industry certifications. The ideal candidate should have hospitality experience, strong customer service skills, sales skills, excellent communication, and the ability to work in a fast-paced environment.

Legal Counsel, Product

Company: DuckDuckGo

Location: USA

Posted Jul 01, 2024

DuckDuckGo is seeking a Legal Counsel to provide day-to-day legal support and advice on their global offerings. The role involves working closely with product managers, engineers, and other stakeholders to identify and manage legal issues, drafting and reviewing commercial agreements, and providing guidance on consumer protection, privacy, data security, and intellectual property.

Intermediate Software Developer

Company: NT Concepts

Location: USA

Posted Jul 01, 2024

NT Concepts is seeking a Software Developer to support the DoD enterprise Military Housing system. The ideal candidate will have a BABS degree in a technical field, 5 years of relevant experience, and an active Secret clearance. The role involves leading software development processes, gathering and analyzing user requirements, and ensuring compliance with DoD and service-level security and configuration requirements.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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