Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Account Executive

Company: QuinStreet

Location: USA

Posted Jul 03, 2024

We're looking for a results-driven Account Executive to close new business. The ideal candidate has 5+ years of experience in consultative sales, 2+ years of SFDC experience, and a proven track record of consistently blowing out sales quotas. The role requires strong communication skills, ability to prospect into executives and marketing professionals, and a deep understanding of financial knowledge and proformas.

Manager Cloud Services

Company: Convey -- US

Location: USA

Posted Jul 02, 2024

The Cloud Services Manager will oversee Convey's public cloud Big Data and DevOps portfolios, managing a team of technologists and designing implementing and managing cloud infrastructure, CICD pipelines, and ensuring scalability, security, and reliability of cloud services with a focus on Big Data technologies.

Sales Manager/ Head of Sales

Company: xoangels

Location: USA

Posted Jul 03, 2024

XO Angels is hiring a Sales Manager to lead a team of Virtual Assistants, manage key performance indicators, oversee hiring and quality control, and create engaging chat scripts. The role requires motivation, creativity, analytical skills, flexible working hours, and experience in sales and operations management. The company offers a base salary of $48,000 per year, performance-based bonuses, flexible remote work, and opportunities for growth and success.

Implementation Manager

Company: Brightflag

Location: USA

Posted Jul 03, 2024

Brightflag is seeking an Implementation Manager to deliver technical software projects to enterprise customers. The role involves executing customer implementations, configuring the Brightflag platform, developing data migration strategies, and managing multiple projects simultaneously.

Sr. Manager, Project Management

Company: Kalderos

Location: USA

Posted Jul 02, 2024

Kalderos is seeking a Sr Manager Project Management to work on a new initiative for clients. The role involves resolving process and quality problems, supporting cross-functional teams, and communicating with clients. The ideal candidate has strong communication and organizational skills, at least 5 years of project management experience, and knowledge of financial processing systems and/or healthcare.

Senior Product Manager

Company: Aiwyn

Location: USA

Posted Jul 03, 2024

Aiwyn is hiring a Senior Product Manager to lead impactful product management initiatives, partner with cross-functional teams, and launch world-class SaaS products. The role involves owning the end-to-end process from discovery to delivery, conducting research to stay informed of industry trends, and analyzing the competitive landscape to identify growth opportunities.

Sr. Lifecycle Marketing Manager

Company: Zip

Location: USA

Posted Jul 03, 2024

The Lifecycle Marketing Manager role involves coordinating and managing email marketing communications, nurturing journeys, and driving conversion rates. Key responsibilities include overseeing the entire lifecycle campaign process, developing lifecycle journey mapping, segmenting contacts, crafting email content, and collaborating with teams. The role requires 4+ years of experience in growth or lifecycle marketing, expertise in Marketo and Salesforce, and strong analytical skills.

Mainframe Operations Engineer

Company: Node.Digital

Location: USA

Posted Jul 03, 2024

NodeDigital is seeking a Mainframe Operations Engineer to join their team. The ideal candidate must have a Bachelor's degree and 14 years of experience in mainframe operations, with expertise in Unisys 2200 and IBM storage management. The role involves monitoring, troubleshooting, and performing daily operational tasks related to mainframe systems.

QA Engineer

Company: Softrams

Location: USA

Posted Jul 03, 2024

Softrams is a digital services firm seeking a QA Engineer to build modern applications for US federal government enterprise IT solutions. The role requires a Bachelor's degree in computer science or equivalent, 4+ years of QA experience, and knowledge of Protractor, REST web services, and Selenium. The company offers a 100% remote work environment, competitive benefits, and a commitment to diversity and inclusion.

Senior Data Analyst - Platform Product

Company: Rocket Money

Location: USA

Posted Jul 03, 2024

Rocket Money is seeking a Senior Data Analyst to join their growing Data Analytics team. The role involves analyzing onboarding and monetization funnels, building reporting and analytics, and providing actionable insights to inform product offerings and customer experiences.

Senior Product Designer - Healthcare

Company: Ontrac Solutions, LLC

Location: USA

Posted Jul 02, 2024

Senior Product Designer role partnering with cross-functional team to develop transformational health and wellness experiences, designing for complex features and initiatives, and ensuring design quality, consistency, and alignment across all initiatives.

L2 Support Engineer

Company: Cyberhaven

Location: USA

Posted Jul 03, 2024

Technical Support Engineer L2 role at Cyberhaven, responsible for providing technical support to customers, troubleshooting and resolving issues, and collaborating with engineers. Requires 5+ years of experience in technical support, deep technical background, and ability to learn new technologies quickly.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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