Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Project Analyst/Junior PM

Company: BAE Systems, Inc.

Location: Washington DC

Posted Jan 31, 2025

BAE Systems is recruiting a Project Analyst for a high-profile US Navy weapon system. The ideal candidate should be detail-oriented, a self-starter, and capable of working collaboratively with staff, leadership, and customers. Key responsibilities include data analysis, project planning and monitoring, risk management, communication and collaboration, process improvement, and documentation. Required qualifications include a Bachelor's degree in a related field, 4+ years of experience as a Project Analyst, strong data analysis skills, proficiency in tools like Microsoft Excel, PowerPoint, Jira, and Microsoft Project, and excellent communication skills. Preferred qualifications include PMP or CAPM certification, Power BI or Tableau, and experience supporting Navy SSP Strategic Weapons Systems. The salary range is $81,156 - $137,964. BAE Systems offers comprehensive benefits and a rewarding career in defense and security.

Information System Security Engineer (ISSE) - TS/SCI with Poly

Company: Maxar Technologies

Location: Washington DC

Posted Jan 31, 2025

Maxar Technologies is offering an exciting opportunity for an Information System Security Engineer (ISSE) to join a mission-driven team within a critical intelligence organization. The role involves leading Assessment and Authorization (A&A) and information assurance processes, ensuring secure development and maintenance of tools, and providing consultation on system architecture and data flows. The ideal candidate should have a Bachelor's degree with 8-12 years of relevant experience or a Master's/Doctorate with fewer years of experience. Proven experience in supporting A&A processes, strong understanding of DISA STIGs, and comprehensive knowledge of current security risks, protocols, and best practices are required. Desired qualifications include advanced cyber security certifications, experience with RMF process, familiarity with cloud-hosted systems, proficiency in Red Hat or CentOS Linux, and experience in DevSecOps environments.

Full Stack Developer

Company: Redhorse

Location: Washington DC

Posted Jan 31, 2025

Redhorse Corporation is currently hiring a Full Stack Developer with 5+ years of experience in Java and fullstack software development. The role involves designing, developing, and deploying applications in a hybrid cloud environment, contributing to CICD pipelines, and collaborating in an Agile environment. The developer will work with cutting-edge technologies, making a real impact on national security. Required experience includes clearance, experience with Java, fullstack software development, and ORM or NoSQL databases. Desired experience includes familiarity with Spring Boot, React, NodeJS, MongoDB, and various databases and tools.

Java Developer

Company: Redhorse

Location: Washington DC

Posted Jan 31, 2025

Redhorse Corporation is currently hiring a Java Developer to join their team. The role involves participating in software programming initiatives, developing and directing software system validation and testing methods, and developing prototype and deploying solutions within Commercial Cloud Solutions. The ideal candidate should have significant experience with common Agile practices, Java, JavaScript, Angular, and the software development lifecycle within a DevOps toolset. They should also be well-versed with using version control systems and issue-problem tracking systems. The role offers the opportunity to work on challenging projects that directly impact national security.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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