Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Manager, Product Strategy

Company: ATPCO

Location: Washington DC

Posted Jan 30, 2025

ATPCO, a company providing pricing and retailing data tools to airlines and technology companies, is seeking a Manager of Product Strategy. The ideal candidate should have experience in airline merchandising, knowledge of product management tools, and familiarity with the airline ecosystem. The role involves setting product vision, monitoring industry trends, and aligning strategies with corporate objectives. The salary range is $139,850 - $153,550.

Lead Back End (Python, AWS, SQL, ML)

Company: Capital One

Location: Washington DC

Posted Jan 30, 2025

Capital One is seeking a Lead Back End Software Engineer with experience in cloud computing, particularly AWS. The role involves leading technology projects, collaborating with digital product managers, and utilizing various programming languages and tools. The candidate will be responsible for building data pipelines, developing analytical tools, designing reusable modules, and collaborating across functions. The ideal candidate will have a Bachelor's Degree, at least 4 years of software engineering experience, and 1 year of cloud computing experience. Preferred qualifications include a Masters Degree, 7+ years of experience in JavaScript, Java, TypeScript, SQL, Python, or Go, 3+ years of experience with AWS, GCP, or Microsoft Azure, 4+ years of experience in open source frameworks, and 1+ years of people management experience.

Technical Support Specialist

Company: Crowell & Moring

Location: Washington DC

Posted Jan 30, 2025

Crowell & Moring LLP, an international law firm, is seeking a Technical Support Specialist for a hybrid remote and in-office position based in Washington DC. The role involves providing direct technical support to attorneys and staff, resolving hardware, software, and networking issues, and maintaining knowledge of relevant products and support policies. The ideal candidate should have advanced PC skills, legal application knowledge, and the ability to communicate clearly with both technical and non-technical users. The firm offers a competitive compensation package and a positive, friendly culture.

Business Analyst (Secret Clearance)

Company: Easy Dynamics

Location: Washington DC

Posted Jan 30, 2025

Easy Dynamics is a fast-paced, growing organization that values its people and strives for excellence. They offer cutting-edge innovation in IT, with a focus on cloud delivery, security automation, and Agile methodology. They are seeking a Business Analyst to join their team, with responsibilities including translating customer requirements into actionable deliverables, facilitating meetings, and collaborating with project managers to ensure customer satisfaction. The ideal candidate should have US citizenship, a relevant degree, and at least 1-3 years of experience as a Business Analyst. Previous experience as a Product Owner, familiarity with cloud technology, strong analytical skills, and proficiency in business analysis tools are preferred. The salary range is $60,000 - $90,000.

Senior Manager, Product Management, Fuse Product

Company: Capital One

Location: Washington DC

Posted Jan 30, 2025

Capital One is seeking a Senior Manager Product Management for Fuse, their internal Governance Risk and Compliance GRC platform. The role involves leading product teams to design and build on this new platform, challenging and reinventing risk management methodology, collaborating with customers to integrate risk into their practices, and transforming risk management using technology. The ideal candidate should be intellectually curious, a communicator and influencer, a doer, passionate and customer-focused, a learner, and a team player. Basic qualifications include a Bachelor's Degree or military experience and at least 5 years of experience in digital product management. Preferred qualifications include a Bachelor's Degree in Computer Science or Engineering, MBA or Masters degree, 3+ years of experience in Agile product management, and 3+ years of experience translating business strategy into consumer-facing digital products.

Program Manager-Communications and Marketing (Federal Programs)

Company: BLN24

Location: Washington DC

Posted Jan 30, 2025

BLN24, an award-winning Management Consulting Firm, is seeking an experienced Program Manager with a strong background in communications and marketing. The ideal candidate will lead cross-functional teams, develop and execute comprehensive communication and marketing programs, and manage resources and risks. BLN24 offers competitive benefits, flexibility, and opportunities for growth in the Washington DC Metro Area.

Lead Full Stack Engineer (Go, React, AWS)

Company: Capital One

Location: Washington DC

Posted Jan 30, 2025

Capital One is seeking a Lead Full Stack Engineer with expertise in Go, React, and AWS. The role involves leading technology projects, collaborating with product and business partners, and contributing to enterprise platforms. The ideal candidate will have at least 4 years of software engineering experience, 1 year of cloud computing experience, and preferably a Masters Degree and 7+ years in Go, Python, or React. The position offers a competitive salary and benefits package, and is eligible for performance-based incentives. Capital One is an equal opportunity employer committed to diversity and inclusion.

Salesforce Solutions Architect

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 30, 2025

CoreSphere is hiring an experienced Solution Architect with extensive Salesforce platform expertise. The role involves translating business requirements into well-architected Salesforce solutions, managing development, testing, and deployment plans, and leading projects through requirements definition, solution design, and build phases. The ideal candidate should have a bachelor's degree in computer science, over 10 years of IT experience, and certifications in Salesforce Admin I, Salesforce PD1, Salesforce PD2, and Salesforce Application Architect. They should also have expertise in Salesforce configuration, customization, and integration, as well as experience with DevOps tools and methodologies.

Manager, Product Management, Fuse Product

Company: Capital One

Location: Washington DC

Posted Jan 30, 2025

Capital One is seeking a Manager Product Management for Fuse, their internal Governance Risk and Compliance GRC platform. The role involves leading a Tech Pod to design and build the platform, collaborating with customers to integrate risk management into their practices, and reimagining risk management through technology. The ideal candidate should be intellectually curious, a communicator and influencer, a doer, passionate and customer-focused, a learner, and a team player. Basic qualifications include a Bachelor's Degree or military experience and at least 3 years of product management experience. Preferred qualifications include a Bachelor's Degree in Computer Science or Engineering, an MBA or Masters degree, and 2+ years of Agile product management experience. The role is eligible for performance-based incentive compensation and offers a comprehensive set of benefits.

Senior Linux Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 30, 2025

Fannie Mae is a company dedicated to making homeownership possible for millions. They offer an exciting, flexible work environment where employees can grow their careers and use technology to tackle housing challenges. The Cloud Infrastructure Technology Engineering Senior Associate role involves designing and developing moderately complex solutions for IT infrastructure environments, understanding end-to-end performance of IT platforms, drafting policies, and independently monitoring advanced performance metrics. The role requires 2+ years of system engineering experience in a large Linux environment, strong knowledge of AWS services, programming skills, and experience with infrastructure as code tools. Fannie Mae is an equal opportunity employer offering a comprehensive benefits package.

Field Sales Account Representative

Company: Grainger

Location: Washington DC

Posted Jan 30, 2025

Grainger, a leading industrial distributor with operations in North America, Japan, and the UK, is seeking a Field Account Representative for the Springfield IL area. The role involves maintaining customer relationships, increasing sales, and reporting on customer interactions. The company offers competitive compensation, benefits, and a supportive work environment. Requirements include 1+ years of sales experience, a high school diploma or equivalent, and a willingness to travel.

IT Operations Specialist

Company: Easy Dynamics

Location: Washington DC

Posted Jan 30, 2025

Easy Dynamics is hiring an onsite IT Operations Specialist to manage and optimize their Microsoft 365 and Azure-based infrastructure. The role involves maintaining high availability and performance of cloud systems, managing user devices and accounts, and responding to technical incidents. The ideal candidate should have a strong background in cloud system administration, particularly within Microsoft 365 and Azure environments, and demonstrate proactive problem-solving skills and effective communication abilities. The position offers an opportunity to contribute to continuous improvement and innovation in cloud IT operations, supporting the company's growth and efficiency goals.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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