Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

FMS Case Reconciliation Analyst

Company: ELS, Inc.

Location: Washington DC

Posted Jan 30, 2025

ELS is an employee-owned small business that provides professional and engineering support services to the US Navy. They pride themselves on delivering high-quality products and solutions to their customers. The company is currently seeking a Business and Financial Management Analyst for a Foreign Military Sales case. The role involves reconciling FMS cases, tracking commitments and expenditures, preparing financial briefing materials, and analyzing case financial reports. The ideal candidate should have US citizenship, a Secret clearance, and at least 3 years of experience in DoD/USN financial management and supporting Foreign Military Sales. Knowledge of SCIP MISIL DIFS DSAMS COBRA and Navy ERP is also required. Strong communication, organization, and analytical skills are essential.

Accounts Receivable Specialist (Hybrid)

Company: Altarum

Location: Washington DC

Posted Jan 30, 2025

Altarum, a nonprofit organization with a history dating back to 1946, is seeking an Accounts Receivable Specialist. The role involves preparing complex invoices and account reconciliations for various clients. The ideal candidate should have a Bachelor's degree, at least 35 years of related experience, and proficiency in Deltek Costpoint or comparable systems. The organization focuses on improving health for at-risk and disenfranchised populations, combining expertise in public health, health care delivery, and technology.

Engineering Lead (Planned Position)

Company: MicroHealth

Location: Washington DC

Posted Jan 30, 2025

MicroHealth is recruiting for an Engineering Lead position, requiring a Bachelor's degree or higher in a relevant field and at least five years of experience in designing and optimizing VDI environments. The role involves leading an engineering team to support the Service Delivery process, providing technical knowledge, analysis, configuration management, and planning for IT services. The team will also provide O&M engineering support for network architecture, requirements gathering, security architecture, and infrastructure changes. The position requires ITIL Foundation Level Certification and specific certifications such as IAT Level III CISA, GCIH, GCED, CISSP, CASP, or IAM Level III. The salary range is $140,000 to $160,000. The job involves regular sitting, occasional walking, and lifting up to 5 pounds. MicroHealth ensures equal employment opportunities and reasonable accommodations for qualified applicants.

Regional Sales Manager

Company: Sika

Location: Washington DC

Posted Jan 30, 2025

Sika, a global leader in construction and manufacturing industries, is seeking a self-motivated sales professional for the MidAtlantic region. The ideal candidate will promote, sell, and manage Emseal's line of sealant products, attend trade shows, and represent the company on jobsites. The role requires strong sales, leadership, and communication skills, with a focus on building customer relationships and achieving sales targets.

Regional Technology Partner

Company: McCain Foods

Location: Washington DC

Posted Jan 30, 2025

McCain Foods is seeking a Regional Technology Partner to engage with internal clients, identify issues and opportunities with technology solutions, and ensure local IT infrastructure is secure and operational. The role involves mentoring team members, liaising with engineering teams, and driving adoption of global technology services. Key qualifications include a university degree in a relevant IT discipline, 6+ years of experience, and proficiency in IT Service Management systems.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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