Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

CNN Field Production/Technical Operations Intern: DC - Summer 2025

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse

Capture Solutions Architect - Federal

Company: Palo Alto Networks

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse

Multifamily Conventional Underwriter (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse

Activity Security Representative (ASR) Ill

Company:

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse

Merrill Market Client Relationship Manager

Company: Merrill

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse
full time

Associate Professor WOT in the Generalist Division Harborview, Department of Obstetrics and Gynecology, University of Washington

Company: University of Washington

Location: Seattle, Washington

Posted Jan 29, 2025

View Details Apply on healthecareers.com

VP, MF Conventional Underwriting (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse
competitive pay robust benefits professional development opportunities first-class team

Senior Oracle Federal Financials P2P CLM SME

Company: i360technologies, Inc.

Location: Washington DC

Posted Jan 29, 2025

i360technologies is a growing GOVCON professional services company founded in 1999, offering competitive pay, robust benefits, and professional development opportunities. The company is seeking motivated individuals to join their first-class team, providing unlimited professional growth and career possibilities. The role involves expertise in Oracle GL, FV, SLA, PO, and AP modules, implementing new initiatives, and providing oversight to the Help Desk Support Team. The ideal candidate should have a BSBA degree in a relevant discipline, strong communication skills, and experience in Oracle R12 Federal Financial applications. Benefits include a referral bonus, 401k matching, health care plan, and paid time off.

View Details Apply on BuiltIn

Technical Program Manager-Top Secret clearance required

Company: Deloitte

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse

Chief Engineer

Company:

Location: Fort Washington, PA

Posted Jan 30, 2025

View Details Apply on The Muse
sign-on bonus holidays

Staff - Registered Nurse (RN) - Case Management - $46-78 per hour

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Jan 30, 2025

View Details Apply on healthecareers.com

Program Security Representative* (PSR) II

Company:

Location: Washington, DC

Posted Jan 30, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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