Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

RN Case Manager - Discharge Planner

Company:

Location: Washington, DC

Posted Jan 30, 2025

Cyber Systems Operations

Company:

Location: Washington, UT

Posted Jan 30, 2025

Airborne Cryptologic Language Analyst

Company:

Location: Washington, UT

Posted Jan 30, 2025

Airborne Cryptologic Language Analyst

Company:

Location: Washington, UT

Posted Jan 30, 2025

Cyber Intelligence Analyst

Company: Rapid7

Location: Washington DC

Posted Jan 30, 2025

Rapid7 is seeking a Threat Intelligence Analyst to join their Threat Command team. The role involves monitoring alerts, investigating threats, writing findings, researching new tools, assisting internal teams, and communicating with customer advisors. The ideal candidate should have 2+ years of cyber intelligence experience, proficiency in OSINT and HUMINT techniques, technical know-how in extracting threat data, business understanding of corporate security solutions, and excellent interpersonal skills. Rapid7 is a global leader in cybersecurity, committed to making security solutions easier to use and access.

Senior Customer Success Manager - Financial Services

Company: Qualtrics

Location: Washington DC

Posted Jan 30, 2025

Qualtrics is seeking a Senior Customer Success Leader for the Financial Services sector. The role involves leading a team of Technical Success Managers, driving business value, and ensuring top-tier customer management. The ideal candidate should have 8+ years of professional experience, 3-5 years of people leadership, and a proven track record in building scalable business operations. They should possess strong prioritization skills, data-driven decision-making abilities, and a passion for coaching and mentoring high-performing team members. The role offers opportunities for growth, a supportive environment, and a comprehensive benefits package.

Administrative Assistant - Level III

Company: Redhorse

Location: Washington DC

Posted Jan 30, 2025

Redhorse Corporation is currently hiring for a highly skilled Administrative Assistant Level III position. The role involves providing critical administrative and analytical support to the Facilities Services Directorate at Washington Headquarters Service. Key responsibilities include managing complex projects, analyzing data, ensuring smooth daily operations, and maintaining office calendars. The ideal candidate should have a Secret clearance, excellent communication skills, a Bachelor's degree, and 8 years of experience. Additional desired skills include data analysis software proficiency, experience with high-level government officials or military personnel, PWS environment experience, and project management skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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