Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Forklift Driver

Company: Coca-Cola

Location: Washington, DC

Posted Jan 25, 2025

CHC Program Manager

Company: Aledade

Location: Washington DC

Posted Jan 25, 2025

Aledade is recruiting two Program Managers to support the Aledade Community Health Center Center of Excellence. The roles involve developing and facilitating educational activities for Community Health Centers, managing data, and collaborating with internal and external partners. The ideal candidate should have a Bachelor's degree or equivalent experience, experience with FQHCs, and progressive value-based care experience. The role requires strong communication, organizational, and analytical skills, and the ability to work remotely with occasional travel.

QA Engineer

Company: BLN24

Location: Washington DC

Posted Jan 25, 2025

BLN24, an award-winning Management Consulting Firm, is seeking a QA Engineer to join their team. The ideal candidate will lead the development and execution of test plans, have experience with automation testing tools, and be comfortable working with engineering and DevOps teams. BLN24 offers competitive benefits, including generous medical plans, flexibility, and opportunities for growth. The company is an Equal Opportunity Employer, valuing diversity and inclusion.

Precision Agronomist - Indiana

Company: Advanced Agrilytics

Location: Washington DC

Posted Jan 25, 2025

Advanced Agrilytics is seeking a Precision Agronomist to join their Indiana Grower Direct team. The role involves delivering expert agronomic advice, tailored solutions, and strong sales and relationship-building skills to optimize inputs, enhance yields, and increase farm profitability. The Precision Agronomist will work closely with farmers and agronomists to understand their operations, conduct farm assessments, and provide technical and agronomic advice. They will also prospect for new business opportunities, achieve sales targets, and lead, mentor, and develop a team of agronomists and sales representatives. The company offers competitive compensation, a performance-based bonus program, and a collaborative autonomous work culture.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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