Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Salesforce Solution Architect - Public Sector (Service Cloud and Experience Cloud)

Company: Salesforce

Location: Washington, DC / Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse
travel 12 hour shift

Travel Nurse RN - House Supervisor - $2,650 per week

Company: Aureus - Nurse Leadership

Location: Sunnyside, Washington

Posted Jan 25, 2025

View Details Apply on healthecareers.com

Senior Power Systems Engineer - Protection Controls Automation

Company: Schneider Electric

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Attorney Adviser International

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Adherence Lead

Company: Merrill

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Warehouse Supervisor - Amtrak

Company: Aramark

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Associate General Counsel - Government

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Overnight Inbound (Stocking) (T2259)

Company: Target

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse
Network Engineer high-profile DISA customer designs

Network Engineer

Company: GCyber

Location: Washington DC

Posted Jan 25, 2025

GCyber is looking for a Network Engineer to work with a high-profile DISA customer. The role involves designing, building, and configuring communication networks, ensuring optimal performance and security. The engineer will also monitor, maintain, and upgrade networks using industry-leading technologies. They will analyze customer requirements to deliver innovative technical solutions and evaluate new communication technologies to enhance network capabilities. The ideal candidate will have an active DoD Top Secret/SCI security clearance, a Bachelor's Degree in a related field or equivalent work experience, 8+ years of experience in Network Administration, and an IAT Level II certification along with one of the specified networking certifications.

View Details Apply on BuiltIn

ITOM Principal Technology Consultant, Federal

Company: ServiceNow

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

(USA) Coach/Ops Mgr Trainee

Company: Walmart

Location: Washington, UT

Posted Jan 25, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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