Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Payor Solutions Account Manager

Company: CVS Health

Location: Washington, DC

Posted Jan 25, 2025

SAP Crystal Reports Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 25, 2025

Food Service Worker

Company: Aramark

Location: Washington, DC

Posted Jan 25, 2025

Contracts Administrator

Company: Addison Group

Location: Washington, DC

Posted Jan 25, 2025

HR Technology Director

Company: MassMutual

Location: Washington DC

Posted Jan 25, 2025

The Director of HR Technology will create and align a technology vision with business strategy for HR, Employee Experience, and Digital Communications. They will lead complex initiatives, manage multiple agile/waterfall squads, and ensure cost-effectiveness and transparency. The role involves delivering projects on time and within budget, collaborating with other ETX leaders, and influencing technology strategy for growth. The ideal candidate will have a masters degree in computer science, experience with cloud platform migration, and expertise in change management, technology transformation, and innovative problem-solving.

Content Policy Manager

Company: Meta

Location: Washington, DC

Posted Jan 25, 2025

Contracts Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 25, 2025

Project Manager - MassMutual Strategic Distributors

Company: MassMutual

Location: Washington DC

Posted Jan 25, 2025

The MMSD Program and Delivery team is seeking a Project Manager to oversee moderate to complex business projects, readiness initiatives, and recommend strategies. The role requires accountability, agility, inclusivity, strong business acumen, and courage. The team aims to aggressively grow top-line sales by expanding partnerships and investing in technology, sales operations, marketing, and product development. The Project Manager will monitor project progress, lead cross-functional teams, ensure alignment of functional plans with project plans, and manage budget, timeline, resources, and scope. Minimum qualifications include a Bachelor's degree and 7+ years of project management experience. Preferred qualifications include a Masters degree, third-party distribution market experience, life annuity product experience, PMP certification, and the ability to operate in agile and waterfall environments.

Leasing Manager

Company: KETTLER

Location: Washington, DC

Posted Jan 25, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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