Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Data Engineer

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

The job posting is for a Data Engineer position with 3+ years of experience in a production environment. The candidate should have strong Python skills and experience with ETL for big data cloud pipelines. They should also be familiar with building data lakes from scratch, using AWS EC2, Airflow, and Snowflake. Daily responsibilities include collaborating with the software engineering team, building data pipelines, hosting & deployment in AWS, and providing input on architecture & design. The position is located in Alexandria, VA.

Tax-Exempt Organization Tax Associate

Company: WithumSmith+Brown

Location: Washington, DC

Posted Jan 24, 2025

WithumSmith+Brown, P.C. is a forward-thinking, technology-driven advisory and accounting firm that values talent and growth. It offers endless opportunities in various industries, fostering an inclusive teamwork environment. The firm supports not-for-profit and education, labor union, and multiemployer plan groups, helping clients succeed in a technology-driven world. The Tax-Exempt Organization Tax Associate role involves preparing annual nonprofit information returns, state income tax returns, and handling tax-exempt organization tax issues. The ideal candidate should possess strong analytical skills, tax knowledge, and a desire to grow into an engagement senior position.

Senior Named Account Executive, Federal

Company: Cloudflare

Location: Washington, DC / Remote

Posted Jan 24, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a seasoned sales professional with a technical background to cover the Federal market, specifically DHS. The role involves developing and executing a comprehensive account/territory plan, driving sales, managing contract negotiations, and building strategic relationships with key accounts. The company offers competitive compensation, equity participation, and a comprehensive benefits package. Cloudflare is committed to fostering a diverse and inclusive team, and is known for its mission to build a better Internet, including initiatives like Project Galileo and 1.1.1.1.

Principal Data Scientist - BCG X & BCG Fed

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Jan 24, 2025

Boston Consulting Group (BCG) is seeking a Principal Data Scientist for its BCG X unit, focusing on the US Public Sector. The role involves leading interdisciplinary teams to design, build, and deploy innovative data science solutions. The ideal candidate should have at least 8 years of data science experience, comfort in client-facing roles, and expertise in advanced analytics. They must also possess strong project management skills and a deep understanding of modern machine learning techniques. The role offers a first-year base compensation of $252,900 USD, along with benefits including comprehensive health coverage, retirement contributions, and generous paid time off.

Enterprise System Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 24, 2025

The Aerospace Corporation is seeking an Enterprise System Engineer Project Engineer for a major systems acquisition program within the Imagery Programs Division. The role involves providing onsite technical support for the development of a next-generation ElectroOptical sensing system. The ideal candidate should have a Bachelor's degree in Engineering or Science, at least 7 years of progressively more responsible engineering experience, and expertise in satellite imagery processing, collection and sensor modeling, and agile software development practices. The position requires a current and active TSSCI security clearance, US citizenship, and the ability to travel approximately one week every two months. The company offers comprehensive benefits, professional growth opportunities, and an inclusive work environment.

Federal - Data Engineer (ETL)

Company: Accenture Federal Services

Location: Washington, DC

Posted Jan 24, 2025

Accenture Federal Services, based in Washington, DC, is seeking a data professional to build end-to-end ETL processes for various data sources. The role involves using tools like Informatica, Databricks, Spark, and Python to ingest data into a Cloudera Impala Data Lake environment. The candidate should have strong SQL, Python, Linux, and ETL best practices knowledge, along with experience in AWS, Hadoop, Cloudera Impala, Hive, Apache Spark, Apache Sedona, Nifi, and Kafka. Accenture values diversity and inclusion, offering opportunities for growth and making a difference in the world.

Software / DevOps Developer

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Junior Payroll Specialist (1-3 years)

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

A well-known publicly traded company is looking for a Payroll Specialist with 1-4 years of experience. The role involves processing US and international payrolls, ensuring accurate tax reporting, preparing management reports, and coordinating year-end activities. The ideal candidate should have a BA/BS in business, accounting, or finance, advanced skills in payroll systems, and knowledge of local, state, and federal payroll tax laws. They should also have experience in payroll process reengineering, international payroll implementations, and strong interpersonal and project management skills.

Portfolio Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

A global company in Seattle, WA is seeking an Investment Accountant. The role involves financial reporting, accounting for portfolio investments, preparing journal entries, financial statements, and cash flow reporting. The ideal candidate should have a BA in Accounting, CPA, and/or public accounting experience, strong GAAP knowledge, and proficiency with Excel. Excellent communication and collaboration skills are required.

Pharmacy Technician / Pharm Tech Apprenticeship

Company: Walgreens

Location: Washington, DC

Posted Jan 24, 2025

Walgreens is transforming its pharmacy technician roles into a more patient-centric environment. As a Walgreens Pharmacy Technician or Apprentice, you'll interact with customers, develop strong patient relationships, and have access to the latest technology to grow your career. Walgreens offers an 'earn while you learn' Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, which guides you towards becoming a PTCB Certified Pharmacy Technician. The role involves assisting pharmacists, using pharmacy systems, maintaining customer service, and participating in inventory management. Walgreens values PTCB certification, good math and computer skills, and prior retail or Walgreens experience. The position offers competitive pay, benefits, and opportunities for career advancement.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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