Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

IT Project Manager

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 24, 2025

The job posting is for an Information Technology (IT) Project Manager position in the Bureau of Global Public Affairs. The role involves overseeing and developing IT projects and functions, and creating tools to support digital communication of the organization's programs, policies, and activities. Key responsibilities include managing project lifecycle, collaborating with customers, conducting audits, and providing advisory services on technical infrastructure. Requirements include U.S. citizenship, ability to obtain a Secret security clearance, and passing E-Verify. Applicants must have IT-related experience demonstrating attention to detail, customer service, oral communication, problem-solving, and project management skills. At least one year of specialized experience at the GS-13 level is required. Veterans with a compensable service-connected disability of at least 10% are listed in the Highly Qualified category.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

Advisory Solution Consultant, IT Asset Management

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of relevant experience, preferably with the ServiceNow platform and ITAM product suite. The role involves developing and positioning product-specific solutions, aligning with Product Management and Engineering teams, and creating programs to train Solution Consultants and Sellers. The candidate will also contribute to ITAM solutions, assist in qualifying customer needs, and demonstrate solutions to prospects and existing customers. Up to 20% travel is required. ServiceNow offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

Staff Pharmacist FT

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Staff Pharmacist to join their team, emphasizing the role's critical importance in delivering enhanced human-centric health care. The position involves managing all aspects of the pharmacy, including patient safety, professional practice, regulatory requirements, quality assurance, customer service, personnel management, inventory management, and financial profitability. The ideal candidate will lead with heart, displaying empathy and compassion for patients, customers, caregivers, and colleagues. They will also motivate and develop their pharmacy support staff, identify business opportunities, and implement solutions to drive growth and improve performance. Required qualifications include an active pharmacy license, no DEA exclusions, immunization certification, and no pending felony charges or convictions for criminal offenses involving controlled substances.

Commercial Real Estate Senior Lead Transaction Manager

Company: Wells Fargo

Location: Washington, DC

Posted Jan 24, 2025

Wells Fargo is seeking a CRE Lead Transaction Manager with 7+ years of Capital Markets Document Negotiation experience. The role involves strategic planning, problem-solving, and leadership. Key responsibilities include advising senior leadership, leading complex challenges, delivering long-term solutions, and managing legal agreements. The ideal candidate should have a strong understanding of lending products, loan lifecycles, and deal structures. They must be process-focused, able to prioritize tasks, and collaborate effectively with team members and senior management. A legal background is preferred. The salary range is $144,400 - $300,000.

Campus Executive Chef

Company: Sodexo

Location: Washington, DC

Posted Jan 24, 2025

Commercial Litigation Associate

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Addison group is seeking a dynamic attorney with 2-3 years of commercial litigation experience for an associate role in their expanding DC office. Candidates with consumer financial services experience are highly preferred, as the firm represents financial institutions, banks, and mortgage servicers. The role involves litigation in state, federal, and appellate courts. Licensure in DC, MD, and VA is preferred. Interested candidates should email [email protected] for a confidential conversation.

Medical Science Liaison / Sr Medical Science Liaison, Neuropsychiatry (VA, WV, Washington D.C.)

Company: Biogen

Location: Washington, DC

Posted Jan 24, 2025

Biogen is seeking a (Senior) Medical Science Liaison to join US Medical Affairs, a strategic partner that aims to inform medical practice and improve patient outcomes. The role involves engaging with Key Medical Experts (KMEs) and healthcare professionals (HCPs) to increase their understanding of Biogen's therapies. The ideal candidate should have 2-5 years of experience as a Medical Science Liaison or similar role within the Pharmaceutical/Biotech industry, and possess an advanced scientific or clinical degree. They must be comfortable with technology, accountable, ethical, and able to travel at least 60% of the time. The base compensation range is $129,000 - $235,000, with additional benefits and incentive programs. Biogen values diversity and inclusion, fostering a culture where every employee feels empowered and inspired.

Per Diem Urologist (Providence Medical Group - Northwest Washington)

Company: Providence

Location: Edmonds, Washington

Posted Jan 24, 2025

Providence Medical Group is recruiting a Per Diem Urologist for Edmonds, Washington. The role involves clinic visits, procedures, surgical cases, and on-call coverage at Swedish Edmonds Hospital. The position offers a friendly, collaborative environment and learning opportunities. Compensation ranges from $200.67 to $287.09 per hour. Edmonds, a suburb of Seattle, is known for its local art scene, good schools, and easy access to outdoor activities and Seattle's culture.

General Manager 4 - Food

Company: Sodexo

Location: Washington, DC

Posted Jan 24, 2025

Sodexo is offering a General Manager 4 - Food position at Ingleside at Rock Creek, a serene continuing care retirement community in Washington, DC. The role involves overseeing daily dining operations, ensuring high-quality food service, implementing Sodexo systems, and driving employee engagement. The ideal candidate should have 5+ years of culinary production and dining services management experience, preferably in senior living or country club settings. Sodexo provides a competitive compensation package and comprehensive benefits, including medical, dental, vision care, 401(k) plan, paid time off, and career growth opportunities.

Event Coordinator

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages