Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Maintenance Manager

Company: Bozzuto

Location: Washington, DC

Posted Jan 23, 2025

Accounts Payable - Peoplesoft

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Revenue Accountant ASC 606

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Sr. Multifamily Marketing Strategist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Sr. Multifamily Marketing Strategist (Flexible Hybrid) with 3-5 years of experience in multifamily loan products, B2B financial services, or mortgage industry. The role involves project management, audience expertise, business insight, effective communication, strategy development, and cross-functional collaboration. The successful candidate will contribute to planning and implementing marketing policies, objectives, and initiatives, and will have the flexibility to make each day their own. Fannie Mae is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 23, 2025

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The position offers opportunities for continuous growth within the organization. The work schedule is Monday - Friday, 7:30am - 4pm, with occasional Saturdays. The pay range is $16.00 - $26.00 per hour. Benefits include medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. Job responsibilities include performing blood collections, data entry, billing, and maintaining patient logs. Requirements include a high school diploma, phlebotomy certification, 2 years of experience, strong communication skills, and the ability to work independently or in a team. Labcorp is an Equal Opportunity Employer.

Data Entry Assistant

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Democracy Editor

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

The Washington Post is hiring an editor to lead its coverage of American democracy, focusing on challenges to U.S. institutions and public trust. The ideal candidate will have at least 10 years of journalism experience, including 5 years as an editor, and a track record of distinction. They will manage a team of reporters, edit stories to high standards, and collaborate with editors and reporters across the newsroom. The position is based in the Washington newsroom with a salary range of $122,500.00 - $180,100.00.

Trade Data Analyst

Company: Aalis Management Consulting

Location: Washington DC

Posted Jan 23, 2025

Aalis Management Consulting, an 8a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), is seeking a Trade Data Analyst. The role involves monitoring and enforcing trade functions, analyzing imports, exports, investments, production, price, and corporate data. The ideal candidate should have a degree in economics, political science, finance, international relations, data science, or a related field, and extensive knowledge of Excel, Stata, Python, or Tableau. The position requires high attention to detail, task prioritization, and the ability to work under deadlines. Aalis Management Consulting is an Equal Opportunity Affirmative Action Employer.

Data Specialist - Global Trade

Company: Aalis Management Consulting

Location: Washington DC

Posted Jan 23, 2025

Aalis Management Consulting, an 8a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), is seeking a Data Specialist. The role involves monitoring and enforcing trade functions, providing data analysis, and supporting enforcement-related negotiations. The ideal candidate should have a degree in a relevant field, extensive knowledge of Excel, and familiarity with programming languages like Stata or Python, or visualization software like Tableau. The position requires high attention to detail, task prioritization, and the ability to work under deadlines.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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