Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Enterprise Account Executive, Core, Public Sector: Federal Civilian: Dept of Commerce-NSFA

Company: Salesforce

Location: Washington, DC

Posted Jan 23, 2025

Salesforce, a leading company in AI, data, and CRM, is seeking experienced sales professionals for roles in Federal Civilian Agencies, specifically the National Science Foundation Agency. The role involves selling Salesforce's product portfolio, generating new business, and driving strategic initiatives. Preferred candidates have strong sales forecasting skills, enterprise sales experience, and understanding of PUBSEC systems and security guidelines. Salesforce offers comprehensive onboarding, benefits, and a commitment to equality and community service.

Sales Development Representative, Enterprise

Company: FiscalNote

Location: Washington, DC

Posted Jan 23, 2025

FiscalNote is seeking an Enterprise Sales Development Representative (SDR) to join their dynamic team. The role involves prospecting and connecting with key executives, developing leads, and creating growth opportunities. The successful candidate will partner with an Account Executive to strategize and reach potential clients, solidifying FiscalNote's presence in the enterprise segment. The company offers a competitive base salary, a collaborative and supportive team environment, and opportunities for professional development. FiscalNote values intellectual curiosity, clear communication, and a relentless drive to succeed. The ideal candidate will have a Bachelor's degree, strong communication skills, and some experience in business development or client outreach. FiscalNote is committed to diversity and inclusion, and is currently conducting virtual interviews and onboarding due to COVID-19.

Technical Product Manager

Company: Booking.com

Location: Washington, DC

Posted Jan 23, 2025

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Upon successful completion of the training, trainees can be considered for Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, and computer skills, with a flexible schedule including early mornings, overnight, and weekend shifts. The company offers a competitive pay range, comprehensive benefits, and various well-being programs.

Security Specialist, Endpoint and Email Controls Validation

Company: TikTok

Location: Washington, DC

Posted Jan 23, 2025

TikTok, a leading platform for short-form mobile video, is seeking a Control and Validation team member. The role involves defining enterprise security technical controls, designing and implementing IT security solutions, and assessing risks. TikTok values creativity, innovation, and inclusivity, with global headquarters in Los Angeles and Singapore. The company is committed to transparency, trust, and empowering decision-making. The ideal candidate will have experience in automated security testing, enterprise security tools, and GRC security policies, with proficiency in at least one programming language.

Food Service Worker Lead

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

The job description for a Food Service Worker at Aramark involves assisting with food preparation, portioning meals, and serving customers. The role requires teamwork, organization, focus, accountability, and a positive attitude. The hourly pay is $18.75, and benefits include medical, dental, vision, and work/life resources. Responsibilities include food preparation, maintaining cleanliness, handling customer complaints, and cross-training in various areas. Aramark values employee development and equal employment opportunities.

Target Security Specialist

Company: Target

Location: Washington, DC

Posted Jan 23, 2025

Target is offering a job for a Security Specialist with a starting hourly rate of $20.50 USD. The role involves ensuring guest and team safety, crisis response, and preventing theft. The job requires skills in intelligence-led tactics, de-escalation, and use of Target's video surveillance system. The company values teamwork, providing meaningful experiences, and ethical conduct. The ideal candidate should be at least 18, have a high school diploma, and be comfortable with physical tasks like lifting and climbing.

Relationship Banker- Middletown Breiel Blvd - Financial Center

Company: Bank of America

Location: Washington, UT

Posted Jan 23, 2025

Bank of America is seeking a client-focused individual to engage and assist clients in the lobby, educating them on self-service resources like mobile banking, online banking, or ATM. The role involves processing cash transactions, building relationships, and connecting clients to financial solutions. Key responsibilities include executing the bank's risk culture, growing business knowledge, managing financial center traffic, and driving the client experience. The ideal candidate should be an enthusiastic self-starter with strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. A background in financial services and sales experience is preferred.

Host-Hostess - District E-Sports

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

Aramark is seeking a Host/Hostess with excellent guest service skills, organizational abilities, and a positive demeanor. The role involves greeting and seating guests, accommodating special needs, maintaining cleanliness, and collaborating with kitchen staff. Previous experience in food service is preferred. The position offers competitive compensation ranging from $17.00 to $17.00 per hour, along with benefits including medical, dental, vision, and retirement savings plans. Aramark values diversity and equal employment opportunities.

Knowledge Management Director

Company: Bixal

Location: Washington, DC

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a Knowledge Management (KM) Director for a nine-year Comprehensive Technical Assistance project. The role involves strategic leadership in knowledge management, developing dissemination strategies, creating knowledge products, and managing content for knowledge platforms. The KM Director will also organize learning events, facilitate collaboration, and monitor analytics to enhance knowledge-sharing. This full-time position, contingent on contract award, offers a unique opportunity to make a significant impact on a project aligned with Bixal's mission. Qualifications include a bachelor's degree, at least 8 years of related experience, and proven team lead experience in knowledge management. Preferred qualifications include a master's degree, experience with USAID-funded projects in global health supply chain, and knowledge of knowledge management platforms in the developing world.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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