Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Operations Specialist PT - Washington DC

Company: Bird

Location: Washington, DC

Posted Jan 23, 2025

Vice President, Federal Sales Executive

Company: BlackLine

Location: Washington, DC

Posted Jan 23, 2025

BlackLine, a leading provider of cloud software automating the financial close process, is seeking a Vice President, Federal Sales Executive. This role involves driving net new business within the federal government, specifically targeting the office of the CFO. The ideal candidate will leverage expertise in federal procurement, understand CFO office buying behaviors, and strategically position BlackLine's solutions. The position offers the chance to pioneer a new market and contribute to BlackLine's long-term success in the federal space. Key responsibilities include driving market growth, maintaining knowledge of federal contracting vehicles, fostering relationships with federal partners, and developing comprehensive sales strategies. The role requires 10+ years of relevant experience in federal sales or business development, expertise in federal contracting vehicles, and strong relationship-building skills.

Cyber Threat Purple Team

Company: Bank of America

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is recruiting for a Senior Purple Team member to join their Cyber Threat Hunt, Intelligence and Defense organization. The role involves reviewing, developing, testing, and implementing security initiatives, supporting vulnerability research, and assisting in high-impact incident response. The ideal candidate should have extensive experience in offensive and defensive security roles, a strong understanding of Windows security mechanisms, and networking concepts. They should also be able to communicate technical information to diverse audiences and work effectively across a complex, geographically dispersed organization.

Grants Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Bioenvironmental Engineer

Company:

Location: Washington, UT

Posted Jan 23, 2025

The text discusses the Air Force's commitment to environmental safety, emphasizing the role of Bioenvironmental Engineers in identifying and mitigating potential hazards. These specialists, through engineering and scientific principles, ensure the health and safety of Airmen and their families worldwide. The text also outlines the requirements for joining the Air Force, including a Bachelor of Science in engineering from an ABET-accredited institution, completion of specific courses, and age restrictions.

Trade Policy Data Analyst

Company: Aalis Management Consulting

Location: Washington DC

Posted Jan 23, 2025

Aalis Management Consulting, an 8a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), is seeking a Trade Policy Data Analyst. The role involves monitoring and enforcing trade policies, providing data analysis on imports, exports, investments, production, and prices. The ideal candidate should have a degree in economics, political science, finance, international relations, data science, or a related field. They must possess advanced data analytics skills, extensive knowledge of Excel, and familiarity with programming languages like Stata or Python, or visualization software like Tableau. The position requires high attention to detail, task prioritization, and the ability to work under deadlines.

Temporary Corporate Recruiter (6 months)

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Addison Group is looking for a Corporate Recruiter to join their team in Arlington, Virginia. The ideal candidate should have 2-4 years of recruiting experience, a Bachelor's degree, and proficiency in Microsoft Office. Key responsibilities include full life-cycle recruitment, candidate sourcing, screening, interview scheduling, and onboarding management. The recruiter will work closely with hiring managers, provide top-notch customer service, and generate hiring reports. The role requires strong communication, networking, and organizational skills, along with the ability to multitask and work in a fast-paced environment.

Bioenvironmental Engineer

Company:

Location: Washington, UT

Posted Jan 23, 2025

The text discusses the Air Force's commitment to environmental safety, emphasizing the role of Bioenvironmental Engineers in identifying and mitigating potential hazards. These specialists, through engineering and scientific principles, ensure the health and safety of Airmen and their families worldwide. The text also outlines the requirements for joining the Air Force, including a Bachelor of Science in engineering from an ABET-accredited institution, completion of specific courses, and age restrictions.

Regional Associate Sales Representative - Chesapeake Bay - Orthopedic Instruments

Company: Stryker

Location: Washington, DC

Posted Jan 23, 2025

Stryker, a renowned medical technology company, is seeking an Orthopaedic Instruments Associate Sales Representative. The role involves promoting and selling Stryker's Orthopaedic Instruments products, conducting product evaluations, and providing excellent customer service. The ideal candidate should be a challenger, team player, charismatic networker, strategic closer, customer-oriented achiever, and game changer. They should possess a Bachelor's Degree, 1-2 years of medical sales experience, and be comfortable with 20% travel. Stryker offers comprehensive benefits, in-house product training, and a competitive work environment. The company is committed to making healthcare better through innovative products and services.

Licensed Mental Health Therapist (LCSW-C, LCPC, LCMFT)

Company:

Location: Washington, DC

Posted Jan 23, 2025

LifeStance Health, Inc. is actively seeking passionate and committed Licensed Therapists (LCPC, LCSW-C, LCMFT) in Maryland. They offer competitive benefits including sign-on bonus, flexible schedules, remote work options, full administrative support, and a full benefits package. The annual income potential ranges from $82,000 to $113,280. Therapists should have experience with adult and/or child and adolescent populations.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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