Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Grants Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Accounts Payable Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

The client is looking for an Accounts Payable Specialist for a 3-6 month contract role, potentially permanent. The role involves processing and paying vendor invoices, maintaining records, and assisting with month-end closing. The ideal candidate should have 3 years of Accounts Payable experience, proficiency in Excel, and experience with Microsoft Dynamics or Great Plains. The position offers a team-oriented environment with opportunities for learning new processes.

Pharmacy Intern - Grad

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety, and delivering exceptional care. Key responsibilities include leading with heart, supporting pharmacy staff, identifying business opportunities, and driving growth. Required qualifications include a PharmD degree, relevant work experience, and valid pharmacist intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 22, 2025

Conflicts Assistant

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Patient Care Technician

Company: DaVita

Location: Washington, DC

Posted Jan 22, 2025

DaVita is recruiting a Patient Care Technician for an outpatient dialysis center. The role involves direct patient care, technician duties, and building relationships with patients. No dialysis experience is required, and DaVita offers comprehensive benefits, training, and career advancement opportunities. The position requires flexibility, comfort with blood and needles, and physical stamina for long hours.

Medical Assistant

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Addison Group's client is seeking a Medical Assistant with at least 1 year of experience for a primary care and family medicine practice in Washington, DC. The role offers a pay rate of up to $21/hour. Preferred skills include Medical Assistant certification and CPR certification.

Program Manager II, Compliance, Regulatory Audits

Company: Google

Location: Washington, DC

Posted Jan 22, 2025

Google is seeking a Program Manager with a Bachelor's degree and 2 years of experience in program or project management, compliance, information security, IT audit, or risk management. The role involves leading complex, multi-disciplinary projects, managing project schedules, identifying risks, and communicating with cross-functional partners. The manager will work on information security compliance programs and audits, and collaborate with various teams including Legal, Compliance, Investigation, Communications, and Engineering. The US base salary range is $117,000-$172,000 + bonus + equity + benefits. Responsibilities include designing program communication plans, determining program lifecycle metrics, maintaining project trackers, executing change management, and building trusted relationships with stakeholders.

Social Media Coordinator

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Addison Group is currently recruiting for a Social Media Coordinator position in Washington, DC. The role involves managing day-to-day social media communications across various platforms, collaborating with team members to create and edit content, meeting publishing deadlines, monitoring social media activity, and tracking performance. The ideal candidate should have a BA/BS degree, preferably in a relevant communications field, along with 1-3 years of experience. Key skills include strong communication abilities, multitasking in a fast-paced environment, project management, proficiency in social media platforms, familiarity with a news/journalistic environment, and proficiency in Microsoft Office.

Customer Service Associate (Client Management)

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

A fast-growing company, previously a startup, is hiring Client Service Associates in Mclean, Virginia. The role involves resolving client inquiries through various channels, assisting with account setup, and handling sensitive information. The company offers a collaborative office environment, catered lunch twice weekly, and a starting pay of $17/hr with potential increases. The position requires strong customer service skills and the ability to work with clients facing difficult situations.

Senior Litigation Paralegal

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Addison Group is looking for a Senior Litigation Paralegal with 5-7 years of experience to join a Northern Virginia law firm. Candidates with trust and estates litigation experience are preferred. The position is on-site with free parking.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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