Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Regional Program Manager, Investigations & Legal Compliance

Company: Cloudflare

Location: Washington, DC

Posted Jan 22, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a Regional Program Manager for Investigations & Legal Compliance. The role involves managing company compliance with new laws, supporting internal investigations, administering compliance training, managing Cloudflare's Policy Hub, assisting with conflict of interest disclosures, and executing a regional integrity and compliance communications strategy. The ideal candidate should have 6+ years of program or project management experience, preferably in an in-house legal department or tech company, with a strong background in conducting complex investigations and witness interviews. Excellent communication and interpersonal skills are required, along with the ability to work cross-functionally with various teams. The position offers competitive compensation, equity participation, and a comprehensive benefits package.

Senior Software Engineer - Process Automation

Company: The Washington Post

Location: Washington, DC

Posted Jan 22, 2025

The Senior Software Developer position at The Washington Post involves writing code for large and complex programs to automate processes and eliminate manual user intervention. The role requires advanced programming knowledge, experience in automation frameworks like Automation Anywhere, and possibly LLM models for AI automation. The ideal candidate should have a university degree in Computer Science or a related field, with 3-5 years of experience. Responsibilities include developing and maintaining code, bots, and processes, participating in solution design sessions, and mentoring junior team members. The company offers competitive benefits, including comprehensive health coverage, pension, 401(k) match, vacation, sick leave, holidays, parental leave, mental health resources, and more. The salary range is $119,700.00 - $199,300.00 USD annually.

Manager, Software Engineering - Content Platform

Company: The Washington Post

Location: Washington, DC

Posted Jan 22, 2025

The Washington Post is seeking a Software Development Manager for its Content Platform team. This role involves leading a team responsible for building and maintaining the publishing platform's software and infrastructure, including content delivery and backend systems. The manager will work closely with other engineering teams to ensure robust and reliable systems. Key responsibilities include mentoring and coaching engineers, recruiting new talent, prioritizing tasks, managing projects, and ensuring system stability and uptime. The ideal candidate will have a passion for platform stability, experience with back-end languages like Java and Python, proficiency in web frameworks, command line navigation, Git, message brokers, and DevOps technologies. AWS expertise, experience with databases, and a strong understanding of cloud infrastructure are also required. The role offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health offers challenging opportunities for pharmacy interns to learn and grow professionally. The company is committed to increasing access, lowering costs, and improving quality of care. As a pharmacy intern, you will play a critical role in ensuring a safe and effective Retail Pharmacy work environment.

Operations Support Associate

Company: Addison Group

Location: Washington, DC

Posted Jan 22, 2025

Addison Group is currently recruiting for an Operations Support Associate role in the healthcare industry, specifically in cardiology. The position is full-time with great benefits and a rewarding work environment. The ideal candidate should have a Bachelor's Degree, experience in data entry and database management, and familiarity with management software systems like Personify and Salesforce. They should also possess excellent communication skills, be able to work independently and as part of a team, and be open to travel.

Soccer Operations Coordinator, D.C. United Summer Camps: 2024-3416

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 22, 2025

D.C. United Summer Camps is seeking a Soccer Operations Coordinator to lead on-field activities. The role involves managing equipment, overseeing field setup, and supporting coaches. The coordinator will ensure the physical, social, and emotional safety of campers and staff. They will also represent the D.C. United brand professionally. The job offers a competitive hourly wage, complimentary game tickets, and potential awards. It's a great opportunity for soccer enthusiasts with relevant experience to work outdoors all summer in the DMV area.

Accounting Specialist Editor

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

Coach, Nationals Baseball & Softball Summer Camps: 2024-3375

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 22, 2025

The Washington Nationals are seeking enthusiastic baseball and softball coaches for their summer camps. These coaches will mentor and guide children aged 5-13 through a pre-written curriculum, fostering a positive atmosphere. The role involves nurturing the physical, social, and emotional safety of campers, representing the Nationals professionally, and being a dedicated team member. Coaches should have experience in baseball/softball and working with children. The job offers a competitive hourly wage, potential awards, and the chance to work with a passionate team. Camps run from June 16th to August 15th, with locations in Washington D.C., Maryland, and Virginia.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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