Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Procurement Specialist (m/f/d)

Company: Sportradar

Location: Washington DC

Posted Jan 22, 2025

Sportradar is seeking a Procurement Specialist to manage IT hardware and software requests, build supplier relationships, and drive cost-effective purchasing strategies. The role involves managing daily requests, negotiating with vendors, preparing contracts, and tracking costs. The ideal candidate should have an undergraduate degree in Business Administration, Business Informatics, Data Analytics, or Finance, with proven experience in IT environments and procurement. Fluency in English and any other European language is desirable. The position offers an exciting opportunity to work in a dynamic team and shape one's future.

Student Brand Ambassador

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

The text describes a Student Brand Ambassador role for Westlaw, a leading legal research platform. The ambassador will educate law students on Westlaw's benefits, utilize social media for brand promotion, build professional relationships, and maintain knowledge of campus events. The role requires excellent interpersonal skills, creativity, and proficiency in Microsoft Office. The company, Thomson Reuters, offers a comprehensive benefits package, a culture of equality and inclusion, and opportunities for learning and development.

Strategic Account Executive-Fed/Gov

Company: Smartsheet

Location: Washington, DC / Remote

Posted Jan 22, 2025

Tax/Legal Analyst, Indirect Tax

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

The Tax/Legal Analyst role involves researching, analyzing, and interpreting tax laws and regulations to ensure ONESOURCE™ applications comply with U.S. tax laws. Key responsibilities include managing content related to federal, state, and local indirect taxes, fees, and regulations, implementing new content, and testing for accuracy. The role requires 2-4 years of relevant tax experience, strong analytical skills, proficiency in online research tools, and the ability to meet deadlines. Superior written and verbal communication skills, organizational skills, and intermediate to advanced software skills are essential. Thomson Reuters offers a comprehensive benefits package, including flexible work model, wellbeing programs, learning & development opportunities, and a culture recognized for equality, diversity, and inclusion.

AWS DevOps Cloud Engineer (Top Secret Clearance)

Company: IBM

Location: Washington, DC

Posted Jan 22, 2025

IBM Consulting offers a career with long-term relationships and collaboration with global clients. You'll work with visionaries across industries to enhance hybrid cloud and AI journeys. The role requires operational leadership for the Cache system's infrastructure, deployment, and automation across Treasury's network domains. AWS environments, automation, and CI/CD pipelines expertise are essential. Proficiency in Python, Java, and JavaScript/TypeScript is required. The culture encourages curiosity, innovation, and long-term career growth.

Camp Experience Coordinator, D.C. United Summer Camps: 2024-3414

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 22, 2025

D.C. United Summer Camps is seeking a Camp Experience Coordinator to oversee the safety and well-being of campers aged 5-13. The role involves managing on-site communications, ensuring adherence to safety protocols, and collaborating with the leadership team. The ideal candidate should have 3+ years of relevant experience, strong customer service skills, and a valid CPR/First Aid certification. The position offers a competitive hourly wage, complimentary D.C. United game tickets, and the opportunity to work outdoors all summer.

Software Engineer - USDS

Company: TikTok

Location: Washington, DC

Posted Jan 22, 2025

TikTok is seeking an experienced Automation Engineer to join the Threat Discovery & Prevention (TDP) Team within the US Trust & Safety (T&S) organization. The role involves developing automations and playbooks for threat intelligence, working cross-functionally with other Trust and Safety teams and Security teams, and identifying areas for process streamlining. The candidate should have proficiency in Python, automation experience, and understanding of current industry data analytical capabilities.

Climate Lab Reporter/Columnist

Company: The Washington Post

Location: Washington, DC

Posted Jan 22, 2025

The Washington Post is seeking a visual storyteller to join their Climate Lab column, which explores climate, environment, and science through data, visualizations, and writing. The ideal candidate should have at least 5 years of experience in visual storytelling, a strong understanding of multimedia and data-driven storytelling tools, and a collaborative spirit. Responsibilities include designing and producing visual columns every two weeks, developing ideas, and using various visual storytelling styles. The role involves working with a team and often collaborating across departments. The position can be based in Washington, New York, San Francisco, or London. Interested candidates should submit work samples, a resume, and a cover letter to the jobs portal by Dec. 27.

Branch Manager

Company: PNC

Location: Washington, DC

Posted Jan 22, 2025

PNC is seeking a Senior Branch Manager for its Retail Branch organization, based in Washington, DC's Dupont Circle branch. The role involves managing branch performance, driving revenue and customer loyalty, and creating a differentiated customer experience. Key responsibilities include leading a high-performing team, executing a branded sales process, and ensuring risk management and compliance. Preferred skills include accountability, banking knowledge, client counseling, customer experience, decision-making, people management, and a proactive approach. The position requires 5+ years of related experience and at least 2 years of supervisory experience. PNC offers comprehensive benefits, including health coverage, life insurance, disability protection, 401(k) with match, and paid time off.

Regional Business Senior Manager - Transaction & Integration Excellence

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Jan 22, 2025

The job posting is for a Regional Business Senior Manager (NAMR) - Transaction & Integration Excellence role, a temporary position starting July 2024 to February 2025. The role involves managing BCG's North America Transactions & Integration business, supporting strategic planning, managing projects and operations, and leading business development efforts. The role also includes managing people initiatives, innovation/IP development, and business operations. The ideal candidate should have technical & functional expertise in M&A, carve-out, and post-merger integration, strong communication skills, and experience in business operations within large global teams.

Overnight Concierge (Sun-Thurs, 11p-7a)

Company: Bozzuto

Location: Washington, DC

Posted Jan 22, 2025

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are looking for a Resident Concierge with 2+ years of experience in hospitality or related fields. The role involves creating stellar first impressions, solving problems, planning events, and fostering a sense of community. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, and tuition reimbursement. They are committed to their employees' professional growth and well-being, fostering a diverse and inclusive workplace.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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