Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

NP needed in Washington for Cardiology coverage CPH# JOB-3011054

Company: CompHealth

Location: Washington

Posted Jan 13, 2025

CompHealth is seeking a Board Certified Nurse Practitioner for a Cardiology position in Washington. The role involves scheduled clinical hours with 8-12 patients per day. The position offers benefits such as complimentary housing and travel, licensing and malpractice arrangements, and first-day medical insurance. CompHealth, a leading healthcare staffing company since 1979, aims to find the right job for each provider's lifestyle.

Software Developer SME

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

A Senior Software Developer SME position in Washington DC requires US citizenship and Top-Secret clearance. Responsibilities include Agile development, testing, and system integration. The role offers competitive compensation and benefits.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 13, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Editorial Director, WP Intelligence

Company: The Washington Post

Location: Washington, DC

Posted Jan 13, 2025

The Washington Post is seeking an Editorial Director to launch and manage day-to-day editorial operations for WP Intelligence, a new professional subscription division. This role involves overseeing a product aimed at c-suites, policymakers, and business decision-makers, providing in-depth analysis, data, and exclusive events. The ideal candidate is a seasoned politics, policy, or business editor with an entrepreneurial spirit, capable of building and running new products. Key responsibilities include developing the editorial vision, hiring lead analysts, delivering premium B2B journalism, coordinating events, and empowering revenue teams. Requirements include 10+ years of media or publishing experience, leadership in a newsroom, and event experience. The Post offers competitive compensation and benefits.

Senior Director - Head of Acquisition Risk and Portfolio Management (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 13, 2025

Fannie Mae is seeking a Senior Director for the role of Head of Acquisition Risk and Portfolio Management. The position involves leading efforts on risk monitoring, forecasting, and reviews, optimizing the Single Family portfolio, and providing risk mitigation assistance. The ideal candidate should have extensive experience in risk management within a financial institution, knowledge of the Single Family mortgage business, and proficiency in Excel, PowerPoint, Tableau, SQL, and Python. Strong communication, analytical, and leadership skills are required. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Teacher

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 13, 2025

KinderCare Learning Companies offers early education and child care options, aiming to build confidence for kids, families, and the future. They provide a variety of programs and support for teachers, with a focus on creating a safe and nurturing environment for children.

Paralegal - COPS

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

All-CRNA Team in South-Central Washington - $330k +15 Weeks Off CPH# JOB-3008433

Company: CompHealth

Location: Tri-cities, Washington

Posted Jan 13, 2025

CompHealth is seeking an experienced, independent CRNA for a full-time, permanent 1099 position in South-Central Washington, near the vibrant Tri-Cities area. The position offers a competitive salary of $330K, 15 weeks of annual leave, and opportunities for overtime. The role is autonomous and involves a variety of cases and regionals. CompHealth, a leading healthcare staffing company since 1979, will assist with salary negotiation, contract coordination, interviews, and licensing. The company prides itself on connecting healthcare providers with suitable job opportunities based on their lifestyle preferences.

Experienced Emergency Medicine PA/NP Needed In Central Washington! CPH# JOB-3011192

Company: CompHealth

Location: Moses Lake, Washington

Posted Jan 13, 2025

A leading Physician Group is recruiting experienced Physician Assistants or Nurse Practitioners for their Emergency Medicine team in Moses Lake, Washington. The position offers competitive compensation, robust benefits, and a collaborative, patient-focused environment. The area boasts stunning landscapes, year-round outdoor activities, and vibrant arts and cultural experiences. CompHealth, with 40+ years of experience, supports throughout the interview process, negotiates compensation, and ensures the best possible offer.

Experienced FNP needed for Primary Care Outpatient Clinic off the coast of Seattle, WA CPH# JOB-3010379

Company: CompHealth

Location: Oak Harbor, Washington

Posted Jan 13, 2025

A Family Nurse Practitioner is needed for a full-time, permanent position in an outpatient clinic in Oak Harbor, Washington. The position offers full benefits, a sign-on bonus, and the opportunity to work in a beautiful coastal town with plenty of outdoor activities.

DevOps Engineer-SME

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a DevOps Engineer-SME with active TS/SCI clearance for a large federal government project. The ideal candidate should have extensive experience in DevOps, CI/CD, and cloud services (Azure, AWS). Responsibilities include building, installing, configuring, and troubleshooting applications, deploying code, and participating in Kanban/Scrum meetings. The role requires a Bachelor's degree in software development and 12+ years of experience. US Citizenship is mandatory, and the position offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Branch Manager - Benning Rd - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 13, 2025

The job posting is for a Branch Manager position in Branch Banking. The role involves creating a world-class customer experience, educating clients on digital banking platforms, building partnerships with local businesses, and coaching employees. The ideal candidate should have strong leadership skills, experience in managing priorities, and a proven track record in coaching employees. A college degree or military equivalent, 2+ years of management experience in Retail Banking, and successful completion of the Branch Manager training program are preferred. The position requires working branch hours, including weekends and evenings, and successful registration on NMLS under the SAFE Act. The company, Chase, is a leading financial services firm committed to creating engaged, lifelong relationships with customers and promoting diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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