Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Healthcare Host/Hostess

Company: Sodexo

Location: Washington, DC

Posted Jan 13, 2025

The job posting for a Healthcare Host/Hostess at MEDSTAR GEORGETOWN UNIVERSITY HOSPITAL describes a role that involves welcoming patients, staff, and guests, communicating effectively, delivering meal carts, and maintaining nourishment areas. The position offers a flexible and supportive work environment, benefits, and opportunities for advancement. Sodexo, the employer, values diversity, inclusion, and creating a better everyday for everyone.

Food Service Worker

Company: Sodexo

Location: Washington, DC

Posted Jan 13, 2025

SodexoMagic, a joint venture between Earvin 'Magic' Johnson and Sodexo, is seeking a full-time Food Service Worker. The role involves preparing and serving a variety of menus, maintaining cleanliness, and providing excellent customer service. The company offers a flexible work environment, ongoing training, and a comprehensive benefits package including paid time off, medical, dental, vision, tuition reimbursement, and more. SodexoMagic values diversity and inclusion, fostering an environment where all employees are treated fairly and respected.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 13, 2025

CVS Health emphasizes a purpose-driven culture, focusing on human-centric health care. They seek Retail Store Associates to deliver exceptional customer service, excel in a high-impact role, and contribute to transforming their culture. The role involves cashier duties, inventory management, and supporting various departments. CVS Health offers competitive benefits and a supportive work environment.

Barista

Company: Aramark

Location: Washington, DC

Posted Jan 13, 2025

Aramark is hiring full-time Baristas for a dynamic role with unlimited career growth. The position involves preparing specialty drinks, assisting with food preparation, and handling customer transactions. The hourly rate is $22.80, and benefits include medical, dental, vision, and work/life resources. Previous experience in customer service, cash handling, and barista roles is preferred. The role requires basic math skills, ability to work independently, and adherence to health and safety guidelines.

Recreation Assistant - Liberty

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Jan 13, 2025

The U.S. Navy Installations Command is hiring for a position that supports the Military's Quality of Life programs. The job requires customer service, data entry, and basic mathematical computations. The salary is dependent on experience and education, and the selectee may be required to complete a probationary period. The agency offers a comprehensive benefits package, including access to fitness, recreation, lodging, and food and beverage programs.

Systems Analyst (Mid) - TOP SECRET REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Mid Systems Analyst with an active Top Secret clearance for a project in Washington, DC. The role involves updating and testing configurations, analyzing and responding to support issues, impact and requirements analysis, deploying system changes, facilitating client demonstrations, and implementing process improvements. Required qualifications include 3+ years of IT experience, Java, SQL, JavaScript, HTML, Version Control Software, Web Services, and experience with COTS Applications. Desired skills include Transact SQL, Team Foundation Server, GIT, JIRA, and ITSM Ticketing System. CGI offers competitive compensation, comprehensive insurance, 401(k) matching, paid time off, parental leave, learning opportunities, and wellness programs.

Offensive Security Engineer, Purple Team

Company: Meta

Location: Washington, DC

Posted Jan 13, 2025

Meta is looking for a Purple Team Offensive Security Engineer to test attack detection and prevention effectiveness across their environments. The role requires in-depth subject-matter knowledge, technical security challenges, and experience with Red Teaming, Penetration Testing, and/or Cyber Threat Hunting.

Finance & Administration Director - USAID Communication and Knowledge Management Activity

Company: Bixal

Location: Washington, DC

Posted Jan 13, 2025

Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. The Finance and Administration Director will lead the day-to-day financial and operational management of the contract, including accounting, reporting, subcontracting, and project logistics, while ensuring compliance with USAID regulations.

J.P. Morgan Wealth Management - Market Director of Wealth - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 13, 2025

J.P. Morgan Chase is a leading financial services firm that values helping clients, taking care of employees, building relationships, delivering exceptional customer service, and maintaining a strong commitment to diversity and inclusion. The company offers a broad range of investment products and digital technology to meet clients' financial needs. The role of Market Director of Wealth in J.P. Morgan Wealth Management involves creating a culture of excellence, building deep relationships, and promoting a customer-obsessed culture while managing a team of Financial Advisors.

Events Fundraising Coordinator

Company: The Kennedy Center

Location: Washington, DC

Posted Jan 13, 2025

The Kennedy Center, located in Washington D.C., is the nation's cultural center and a memorial to President John F. Kennedy. It offers a wide range of performances and is home to the Washington National Opera and National Symphony Orchestra. The Center values fostering belonging and empowerment among its employees, promoting diversity and inclusivity. It provides a comprehensive total rewards package including discounted tickets, retirement plans, commuter programs, and various leave benefits. The Development Office, where the role is based, is responsible for meeting the institution's $80M annual contributed income goal through diverse funding strategies. The role involves managing guests and communications for signature events, contributing to the $15M revenue goal. Key qualifications include a college degree, 1+ year of event management or fundraising experience, and proficiency in database management and Microsoft Office Suite.

Test Automation Engineer Sr.

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Sr. Test Engineer with active Top-Secret/SCI clearance for a project in Washington DC. The role involves working in an agile environment, creating test cases, performing manual and automation testing, and identifying risks. Required qualifications include a Bachelor's degree, 8 years of test engineering experience, and proficiency in various tools like Git, Jira, SAST, and Selenium. US Citizenship is mandatory due to the nature of the government contract. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 13, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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