Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

General Management Analyst

Company: Digital Cloak

Location: Washington DC

Posted Jan 17, 2025

Digital Cloak is hiring a General Management Analyst for a government client. The role involves supporting day-to-day operations, providing administrative support, coordinating with stakeholders, and contributing to project documents. The ideal candidate should have strong analytical skills, excellent communication abilities, and at least 3 years of relevant experience. The position requires US citizenship, a security clearance, and the ability to work remotely with occasional onsite meetings in Washington DC. The role offers significant growth opportunities and the chance to work in a multidisciplinary team.

Controller (Remote)

Company: M3USA

Location: Washington DC

Posted Jan 17, 2025

M3 USA, a healthcare innovation company founded in 2000, is hiring for a Controller position. The role involves GL Accounting, Corporate Accounting Functions, FP&A Functions, and other responsibilities. The ideal candidate should have a Bachelor's degree, CPA, and 7-10 years of related experience. They must possess strong FP&A skills, excellent communication, and proficiency in Excel. Familiarity with NetSuite and Procurify is a plus. M3 USA offers competitive wages and benefits, including health insurance, 401k, and paid vacation.

Test Engineer

Company: Red Gate Group

Location: Washington DC

Posted Jan 16, 2025

The Red Gate Group, a Service-Disabled Veteran-Owned Company founded in 2006, is seeking a skilled Test Engineer to support the Defense Threat Reduction Agency in Reston, VA. The role involves collaborating with the software development team to validate, document, test, and deploy applications, ensuring high-quality solutions are delivered efficiently. The ideal candidate should have 4+ years of experience as a software tester, expertise in creating test cases, test suites, and automated test scripts, and experience with Agile SDLC and CICD pipelines. The company offers comprehensive benefits, a culture of growth, and work-life balance.

Data Architect - 100% Remote (REF1574W)

Company: Citizant

Location: Washington DC

Posted Jan 16, 2025

Citizant, a leading provider of professional IT services to the US government, is seeking a Data Architect to join their remote team. The role involves collaborating with stakeholders, designing and maintaining scalable data models, defining data standards, and staying updated on industry trends. The ideal candidate should have a minimum of 10 years of experience in data management and architecture, strong SQL proficiency, and knowledge of data integration techniques. Familiarity with cloud-based platforms and Agile Teams is a plus. A Masters Degree in Computer Science or a related field is required, along with the ability to obtain a Public Trust Clearance and US Citizenship.

Assistant General Manager - DMV

Company: Call Your Mother Deli

Location: Washington DC

Posted Jan 17, 2025

Call Your Mother is hiring an Assistant General Manager for their DMV locations. The role involves overseeing daily operations, managing staff, ensuring food safety, and collaborating with the General Manager on various aspects of the business. The ideal candidate should have at least 1 year of restaurant management experience, ServeSafe Manager Food Safety Certification, and a positive, energetic attitude. The company offers competitive compensation, benefits, and a supportive work environment.

VP, AI

Company: Get Well Network

Location: Washington DC

Posted Jan 16, 2025

Get Well is seeking a Head of AI to lead their growing team. The ideal candidate will apply deep AI and ML knowledge to inform product development and delivery across the Get Well portfolio. They will partner with internal teams to ensure products evolve with the healthcare market, leveraging AI technologies to create disruptive products. The role involves overseeing AI strategy, collaborating with product and engineering teams, and leading international teams. The candidate should have a strong technical background, experience in healthcare technology, and understanding of healthcare AI regulations.

Director of Lifecycle Marketing

Company: [solidcore]

Location: Washington DC

Posted Jan 16, 2025

Solidcore is seeking a Director of Lifecycle Marketing with 7+ years of experience in the fitness, health, and wellness industries. The role involves leading client journey initiatives, managing CRM and CDP platforms, and developing data-driven strategies. The ideal candidate will have expertise in CRM platforms like Braze or Klaviyo, strong analytical skills, and the ability to work in fast-paced environments. The position offers a competitive salary, flexible PTO, and comprehensive benefits.

General Manager - DMV

Company: Call Your Mother Deli

Location: Washington DC

Posted Jan 17, 2025

Call Your Mother is a neighborhood bagel shop and deli with locations in the DC area and Denver CO. They are hiring a General Manager with a positive attitude, eagerness to learn, and a focus on good food and good vibes. The GM will oversee kitchen operations, front-of-house service, team development, and overall profitability. They should have 12 years of experience in restaurant management, ServeSafe Managers Food Safety Certification, and a high-energy, positive attitude. The company offers a friendly work environment, benefits, and opportunities for growth.

Full Stack Developer

Company: Red Gate Group

Location: Washington DC

Posted Jan 16, 2025

The Red Gate Group, a Service-Disabled Veteran-Owned Company founded in 2006, is seeking a skilled Full Stack Developer to support the Defense Threat Reduction Agency in Reston, VA. The developer will have the opportunity to shape transformative systems from the ground up in a fast-paced agile environment. The ideal candidate should have 5+ years of experience in software development, expertise in backend development, TypeScript or JavaScript, Node.js, SQL, API development, and Agile methodology. Additional qualifications include experience with React, Next.js, testing frameworks, code quality tools, user authentication workflows, ORM packages, and knowledge of JIRA, Git, GitLab. The company offers comprehensive benefits, a culture of growth, and work-life balance.

24-1035: Technical Project Manager

Company: Navitas Business Consulting

Location: Washington DC

Posted Jan 15, 2025

Navitas, a leading digital transformation company since 2006, seeks a Technical Program Manager with Secret Clearance for a hybrid role in Herndon, VA. The role involves managing a team, resolving conflicts, ensuring project delivery on time and within budget, interfacing with engineering and customer teams, upselling products, and maintaining project documentation. The ideal candidate will have proven client-facing skills, software development experience, extensive project management experience, understanding of modern development technologies, strong facilitation and problem-solving skills, and a Bachelor's degree. Additional nice-to-have skills include Agile experience, product development best practices, solution selling, and business requirement design.

Financial Analyst, Remote

Company: Aledade

Location: Washington DC

Posted Jan 17, 2025

Aledade, a public benefit corporation, is seeking a Financial Analyst to work remotely or from the Bethesda MD office. The role involves partnering with various teams for expense forecasting and budget management using Netsuite Planning & Budgeting tool. The ideal candidate should have a Bachelor's degree in finance or accounting with 5+ years of experience. Preferred skills include Netsuite Planning & Budgeting system experience, multitasking, organization, and communication skills. Aledade offers a comprehensive benefits package, flexible work schedules, and a remote-first culture. The company is committed to diversity and equal opportunity employment.

Lead Business Analyst

Company: Digital Cloak

Location: Washington DC

Posted Jan 17, 2025

Digital Cloak is hiring a Lead Business Analyst to support a government client. The role involves working directly with the customer, overseeing junior team members, and collaborating with a multidisciplinary team. Key responsibilities include analyzing statements of work, providing guidance to the customer, tracking contract details, and engaging with stakeholders. The ideal candidate should have extensive consulting experience, strong analytical skills, and the ability to lead and manage various project tasks. A 4-year degree is required, and PMP certification is preferred. The position is based in Washington DC, with remote work options and potential on-site meetings. US citizenship is required, and a security clearance is necessary.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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