Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Supervisory Writer-Editor

Company: Department of Veterans Affairs - Veterans Affairs, Inspector General

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Office of Inspector General (OIG) is composed of seven operational units, including the Immediate Office of the Inspector General, Office of the Counselor, Office of Audits and Evaluations, Office of Healthcare Inspections, Office of Investigations, Office of Management and Administration, and Office of Special Reviews. OIG has offices in over 60 locations across the country, in addition to its Washington, DC headquarters. The job opportunity is open to U.S. Citizens or Nationals. Key requirements include one year of specialized experience at a GS-13 level, involving advising on subject matter, editing, preparing documents, and ensuring timely submissions. No education qualification is required. The position offers competitive salaries, bonuses, incentive awards, and a generous benefits package including health insurance, retirement programs, and flexible work schedules.

Attorney-Advisor (General)

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a non-bargaining unit position in the Department of Homeland Security's Office of the General Counsel, Technology Programs Law Division. The role is for an Attorney Advisor (General) in the Intellectual Property Group. Key requirements include U.S. citizenship, registration for Selective Service (for males born after 12/31/1959), passing a background investigation, a pre-employment drug test, and being an active member of a state bar. Applicants must have a law degree (LL.B. or JD) or a second professional law degree (LL.M.), and specialized experience in intellectual property law. Substitution of education for experience is not allowed. The position requires a full-time commitment and a successful completion of a Secret clearance background investigation.

Medical Instrument Technician (Polysomnography)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting is for a Direct Hire position at Army Medical Center Madigan's Sleep Laboratory in Tacoma, Washington. The role requires shift work, uniform wear, and mandatory vaccinations. It necessitates Basic Life Support training and a pre-employment physical examination. Qualifications include one year of specialized experience in polysomnography, graduate education in related fields, or a combination of both. U.S. citizenship is required, and a probationary period may be enforced. The position offers a comprehensive benefits package and is subject to Department of Defense referral system for displaced employees.

Business Analyst

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The U.S. Department of Energy (DOE) invites U.S. citizens or nationals to join the Clean Energy Corps, contributing to the fight against climate change. The role involves drafting documents, supporting communications, conducting research, and managing activities for senior leadership. Qualifications include specialized experience or a Ph.D., with no specific education requirements. The position may require a probationary period and successful completion of a background investigation. The DOE fosters diversity and inclusivity, and offers a comprehensive benefits package.

E-Discovery Specialist, CG-0301-12

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job position in the Legal Division, Supervision, Legislation & Enforcement Branch, Enforcement Section of an unspecified agency. The role involves handling legal matters related to administrative enforcement actions under the Federal Deposit Insurance Act. The position requires U.S. citizenship, completion of a confidential financial disclosure, and a minimum background investigation. Specialized experience in eDiscovery support for investigations or litigation is necessary. The job offers a comprehensive benefits package, including competitive benefits from the FDIC. The selected candidate will need to report to the duty station office twice a week and may undergo a probationary period.

Attorney-Advisor (General)

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a legal position in the Department of Homeland Security's Office of the General Counsel, Legal Counsel Division. The role involves providing litigation advice from pre-filing to trial and appeals, including matters before the U.S. Supreme Court. Requirements include U.S. citizenship, registration for Selective Service (for males born after 12/31/1959), passing a background investigation, a pre-employment drug test, and being an active member of a state bar. Applicants must have a law degree (LL.B. or JD) and specialized legal experience exceeding three years. Specialized experience includes litigation at the trial and/or appellate level, with preference given to experience as a judicial law clerk. Applicants must have three or more years of relevant post-JD experience. Substitution of education for experience is not allowed. The position offers a comprehensive benefits package and the possibility of promotion to GS-15 after one year at GS-14.

Senior Customer Success Manager (Legal)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 21, 2024

The Senior Customer Success Executive (Sr CSM) role involves managing key enterprise customers, driving retention, and handling complex deals. The Sr CSM will lead renewal and upsell sales motions, develop customer knowledge on offerings, and manage multiple projects. They will track customer health, grow value, and ensure customers derive maximum benefit. The role requires strong business acumen, communication skills, and experience in Gainsight and Salesforce. Thomson Reuters offers comprehensive benefits, a culture of equality and diversity, and opportunities for professional growth.

Project Manager, Content and Integrity Operations

Company: Meta

Location: Washington, DC

Posted Dec 21, 2024

Meta's Content and Integrity Operations Team is seeking an experienced Project Manager to deliver projects involving quantitative analysis, industry research, and strategy development. The role involves managing day-to-day operations, analyzing data to identify user trends and malicious behavior, leading investigations on potentially abusive content, and creating scalable policies to ensure community safety. The ideal candidate should have 2+ years of experience in operations, technology, management consulting, or equivalent environments, and a strong understanding of content integrity issues.

IT Specialist (APPSW)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for an IT Specialist (APPSW) role in the Office of the Secretary within the Department of Commerce. The position requires U.S. citizenship and successful completion of a background check. Specialized experience in system administration or oversight of cloud platforms like SalesForce, Office 365, SharePoint, or Drupal is necessary, with one year required for GS-13 and two for GS-14. No specific education is required. Various hiring authorities are available, including those for veterans, persons with disabilities, and military spouses. A comprehensive benefits package is offered to federal employees.

Contract Specialist, MC-1102-4A

Company: Other Agencies and Independent Organizations - Millennium Challenge Corporation

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The text describes a job position in the Contracts and Grants Management Division (CGM) of the Department of Administration and Finance (A&F), Millennium Challenge Corporation (MCC). The position is equivalent to GS-13 but uses a pay banded system, specifically pay band 4A. It's being filled using Direct-Hire Authority. The role requires a federal security clearance, potential travel, and specific qualifications including mandatory training, a bachelor's degree with relevant coursework, and either specialized experience or a waiver. The position may offer a recruitment/relocation bonus and has potential for promotion. The job description also mentions various conditions of employment and benefits.

Senior Information Technology Specialist (Telecom Engineer)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a full-time position with the Office of Information Technology at the Supreme Court of the United States in Washington, D.C. The job requires a minimum of five years of Telecom Infrastructure (TI) experience, including hands-on knowledge of various technologies like Session Border Controllers, VoIP Call Manager solutions, and network devices. Expertise in voice VPN services and Telecom/VoIP/VTC technology is mandatory. Highly desirable skills include working knowledge of Network Infrastructure and relevant certifications like CCNA, CCNP Collaboration, and SCP. A degree in Information Technology or Computer Science is preferred. The position offers a comprehensive benefits package.

General Engineer (Direct Hire)

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the Division of Maintenance and Repair, Office of Ship Operations. The role involves serving as a Type Desk for RRF ships and may include program management duties. The employee will participate in vessel activation/deactivation and maintenance/repair activities. U.S. citizenship is required, and specialized experience is needed. The position involves travel, background investigation, and potential telework. Drug testing is mandatory. Qualifications include education and experience requirements, with specific KSAs evaluated. A bachelor's degree in engineering or equivalent is mandatory.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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