Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Attorney Adviser International

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Office of the Legal Adviser at the U.S. Department of State is seeking an Attorney-Adviser. The role involves providing legal advice on Federal acquisition contracts, defending bid protests, and drafting/interpreting related laws and policies. U.S. Citizenship is required, and the incumbent must be able to obtain a Secret security clearance. Applicants must have a law degree, be a current bar member, and possess specialized experience in federal contract law. The position is in the Excepted Service, and appointments are made without regard to Competitive Service rules. The role offers a comprehensive benefits package.

Registered Nurse (Domiciliary)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

The text describes the requirements and qualifications for a Domiciliary Mental Health Registered Nurse position at the U.S. Department of Veterans Affairs. The role involves patient-centered care, recovery-oriented principles, and handling patients with substance use disorder or mental health conditions. Essential requirements include U.S. citizenship, passing a pre-employment physical examination, and meeting English language proficiency standards. Candidates must have a nursing degree from an accredited institution and current, full, active, and unrestricted registration as a graduate professional nurse. The position involves heavy lifting, straight pulling, pushing, reaching, and standing for extended periods. Preferred experience includes mental health nursing and a Bachelor of Science in Nursing. The role is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is mandatory.

Unemployment Insurance Program Specialist

Company: Department of Labor - Employment and Training Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position within the U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance. The role requires U.S. citizenship, a minimum age of 16, and completion of a probationary period. Applicants must have a degree in fields like economics, sociology, or public administration, or relevant work experience in social insurance. Specialized experience is needed for GS-12 (meeting at least 2 out of 3 criteria) and GS-13 (meeting all 3 criteria) roles. The position involves interpreting unemployment insurance legislation, providing technical assistance, and developing policy guidance. It's not a remote position and requires a background investigation. The Department of Labor aims to foster a diverse and inclusive workplace.

Staff Desktop Support Specialist

Company: FINRA

Location: Washington DC

Posted Dec 21, 2024

The text describes a job posting for a Staff Desktop Support Specialist position at FINRA. The ideal candidate should have expert-level background in Windows OS, Mac OS, iOS, and iPad OS support, as well as strong background in MDM, administration, Teams, MS Office Suite, Active Directory, Azure, VDI, and Office365 Administration. The position requires customer-facing support, ability to thrive in a fast-paced environment, and provide high-level support to senior and executive team members. The job also involves analyzing operational data, identifying trends and anomalies, and conducting root cause analysis on organizational challenges. The successful candidate will receive comprehensive benefits, including health dental and vision insurance, 401k plan with company match, tuition reimbursement, commuter benefits, and other benefits that support employee wellness.

Program Manager (Branch Manager)

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a supervisory/manager position in the U.S. Department of Transportation, specifically for the Program Manager role in the ASH, Command and Control Communications Division. The role offers a Manager Performance Incentive (MPI) based on agency and individual performance, and available funding. The position requires U.S. citizenship, selective service registration for males born after 12/31/1959, and may involve drug testing. Qualifications include at least one year of specialized experience in implementing and managing Radio Frequency Communications technologies, Federal procurement, and leading a team with cybersecurity responsibilities. Knowledge of Executive Orders and policies related to cybersecurity, along with experience in Emergency Response, Disaster Recovery, COOP, and COG, are also required. The position is subject to a background investigation and a one-year probationary period. A comprehensive benefits package is offered to federal employees.

Management and Program Analyst

Company: Department of Commerce - Bureau of Industry and Security

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Management and Program Analyst position in the Bureau of Industry and Security of the Department of Commerce. U.S. citizenship is required, and applicants must pass a background check, including a credit review and drug test. A probationary period and completion of an SF-312 agreement are also necessary. Specialized experience is required, with different criteria for GS-12 and GS-13 levels. No specific education is required. Additional information is provided for ICTAP, CTAP, and former political appointee eligibility, along with benefits overview.

SF CFO - Financial Engineering - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 21, 2024

Fannie Mae is seeking a Senior Associate in Financial Engineering for the SF CFO team. The role involves collaborating on data analysis using advanced tools like Python, SQL, Excel, and Tableau. Responsibilities include conducting capital analysis, executing models, and translating results for customers. The ideal candidate will have 2 years of experience in Python, SQL, Excel, and Tableau, and a bachelor's degree. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Relationship Banker- Middletown Breiel Blvd - Financial Center

Company: Merrill

Location: Washington, UT

Posted Dec 21, 2024

Bank of America is seeking a client-focused individual to engage and assist clients in the lobby, educating them on self-service resources like mobile banking, online banking, or ATM. The role involves processing cash transactions, building relationships, and connecting clients to financial solutions. Key responsibilities include executing the bank's risk culture, growing business knowledge, managing financial center traffic, and driving the client experience. The ideal candidate should be an enthusiastic self-starter with strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. A background in financial services and sales experience is preferred.

Assistant Health System Administrator

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Seatac, Washington Seatac, Washington

Posted Dec 21, 2024

This text describes a career opportunity in corrections, emphasizing the role of professionals in fostering a humane and secure environment, ensuring public safety, and preparing individuals for successful reentry into communities. The agency values a diverse and innovative workforce, focusing on humanity and normalcy to develop good neighbors. The role requires a Master's degree or equivalent for GL-09, and a Ph.D. or equivalent for GS-11. Specialized experience in healthcare management, fiscal management, and regulatory compliance is necessary. The position offers comprehensive benefits and a commitment to diversity and inclusion. However, it involves a rigorous selection process including interviews, background checks, and a Core Value Assessment.

Help Desk Team Lead

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 21, 2024

Ashburn Consulting is seeking a Helpdesk Team Lead to provide day-to-day oversight, prioritize tickets, and ensure customer satisfaction. The ideal candidate should have a Bachelor's degree, 10 years of work experience, ITIL certification, and expertise in ServiceNow and OA systems. The position requires managing competing priorities, staying current with evolving IT technology, and measuring effectiveness of customer service.

Heavy Mobile Equipment Mechanic

Company: Department of Energy - Bonneville Power Administration

Location: Pasco, Washington Pasco, Washington

Posted Dec 21, 2024

The Heavy Mobile Equipment Mechanic (HMEM) role involves performing preventative, predictive, and corrective maintenance on BPA's light and heavy mobile equipment fleet. Key responsibilities include operating motorized equipment, wearing protective apparel, and adhering to safety practices outlined in the BPA Accident Prevention Manual and OSHA regulations. The role requires a valid U.S. State issued Commercial Driver's License (CDL- Class A), a good driving record, and the ability to work in various conditions, including outdoors in bad weather. Overnight travel up to 25% of the time is required. The position is subject to initial pre-employment drug testing and random drug testing thereafter, and a pre-employment medical exam. Applicants must be U.S. citizens or nationals, and may be required to undergo a background check and register for Selective Service if applicable.

Electrical Engineer

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Dec 21, 2024

The text describes a job opening for an Electrical Engineer position at Bonneville Power Administration, specifically in the Commissioning and Testing department. The role involves performing complex engineering studies and assignments. The position requires a U.S. citizenship, a valid driver's license, and may necessitate 100% travel amongst 4 or more states. The salary is based on a Special Rate Table. The role demands specialized experience in electrical engineering principles and procedures, with varying requirements based on the grade level (GS-09, GS-11, or GS-12). Graduate education can be substituted for some of the specialized experience. The position offers comprehensive benefits and emphasizes a positive, inclusive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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