Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

PHYSICIAN (OCCUPATIONAL MEDICINE)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Bremerton, Washington Bremerton, Washington

Posted Dec 21, 2024

This job posting is for a Direct Hire position in the Clinical Support Occupational Therapy Branch at Naval Hospital, Bremerton, WA. The role requires a Doctor of Medicine or equivalent degree, and successful completion of a one-year internship or residency program. A Secret security clearance is necessary, along with various certifications such as BLS and specific immunizations. The position involves uncommon tours of duty, including on-call, shifts, evenings, weekends, and holidays. Salary negotiation is available for new federal service candidates.

QUALITY ASSURANCE SPECIALIST (MET)

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Bangor, Washington Bangor, Washington

Posted Dec 21, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Salary info for GS-11 is $81242 - $105,612, and for GS-12 it's $97,376 - $126585. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, and potential security clearance. The position may require travel and adherence to ethics orientation. Qualifications vary by GS level, with specialized experience and/or education required. The position is part of the Navy Nuclear Deterrent Mission and may involve uncommon tours.

Accountant (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - National Highway Traffic Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Staff Accountant position in the Office of Chief Financial Officer. The role involves working with a team on various accounting, financial management, and reporting tasks. The position requires U.S. citizenship, specialized experience, and submission of required documents by the closing date. The role involves travel and requires a government contractor-issued travel card. The selected candidate must complete a one-year probationary period and meet time-in-grade restrictions. Qualifications include at least one year of experience equivalent to the previous grade, with specific experience in preparing accounting reports, using accounting systems, and working with accounting standards. Knowledge of financial management principles, methods, and techniques is also required. The position offers a comprehensive benefits package.

Supervisory Exhibits Specialist

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Smithsonian Institution is hiring for a position in the Design Department, Smithsonian Intuition Exhibits (SIE), which is the Smithsonian-wide resource for exhibit planning, design, and production. The role requires one year of specialized experience equivalent to at least the GS-12 level in the Federal Service, including managing plans and budget development of exhibit design, providing oversight and training to junior staff, evaluating work, and collaborating with customers on new design technologies.

General Attorney - EXC

Company: Other Agencies and Independent Organizations - Pension Benefit Guaranty Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position at the Pension Benefit Guaranty Corporation's (PBGC) Office of the General Counsel (OGC), General Law and Operations Department (GLOD), General Litigation and Employment Law Division (GLELD). The role requires U.S. citizenship, background investigation, Selective Service registration for male applicants, a 2-year trial period, PIV process, Declaration for Federal Employment, and online onboarding. For GS-14, applicants must have at least one year of specialized experience at the GS-13 level in Federal service or equivalent in the private sector, demonstrating experience in laws governing Federal employment, researching and analyzing complex facts, legal issues, laws, and legal precedent, drafting legal documents, providing authoritative legal advice, and preparing and litigating cases. A J.D. degree from an ABA-accredited school and current bar membership in a U.S. state, territory, or D.C. are also required. The job offers a comprehensive benefits package as part of a U.S. government career.

Supervisory Trial Attorney (Deputy Chief, Bank Integrity Unit)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Money Laundering and Asset Recovery Section (MLARS) is seeking a Deputy Chief of the Bank Integrity Unit. This role involves leading anti-money laundering enforcement and asset forfeiture efforts. The ideal candidate must be a U.S. Citizen, have a J.D. or equivalent degree, and be licensed to practice law. They should possess at least four years of post-J.D. legal experience, including specialized experience at the GS-14 level. Preferred qualifications include substantial experience in criminal cases, knowledge of relevant federal statutes, understanding of prosecution policies, familiarity with financial institution regulators, sound legal judgment, and ability to supervise staff.

Chief Data Officer

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Chief Data Officer position at the U.S. Agency for International Development (USAID) in Washington, DC. The role requires a U.S. citizen with a Top Secret clearance and the ability to file OGE-278. The candidate must have progressively responsible leadership experience indicative of senior executive level managerial capability, directly related to the Executive Core Qualifications (ECQs) and Technical Qualifications (TQs). The ECQs include Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions. The TQs involve extensive knowledge of data science and analytics, and experience overseeing secure enterprise data analytics.

Customer Success Manager - Solution Architect

Company: IBM

Location: Washington, DC

Posted Dec 21, 2024

As a Customer Success Manager (CSM) at IBM, you'll leverage your technology expertise to build and lead high-performing teams. Your role involves hiring, developing, and coaching these teams to ensure client adoption and satisfaction with IBM's products and services. You'll collaborate with clients to validate solutions, establish trusted relationships, and guide them through tech stack changes to maximize IBM solution value. Essential skills include proven technical leadership, coaching expertise, and deep knowledge in areas like Cloud, Data & AI, Automation, Integration, or Security.

Mortgagee Approval Analyst

Company: Department of Housing and Urban Development - Assistant Secretary for Housing-Federal Housing Commissioner

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Department of Housing and Urban Development (HUD) is seeking a Federal Housing Commissioner, Asst Secretary for Housing. The position is based in Washington, D.C. and requires U.S. Citizenship or National status. Key requirements include a background investigation, Direct Deposit, and a PIV process. Specialized experience is needed for GS-13 and GS-12 positions, involving researching and interpreting mortgage or lending policies and ensuring compliance. No education qualification is required. The role is non-exempt from the Fair Labor Standards Act and offers flexible work schedules. HUD employees are subject to ethics laws and restrictions.

Program Communications Specialist

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Office of Clean Energy Demonstrations (OCED) is hiring a Program Communications Specialist for a GS-13 or GS-14 position. The role involves leading or being a senior member of a communications team, ensuring effective use of communication tools and venues for program management staff. The position requires U.S. citizenship, participation in e-Verify, and potential registration for Selective Service. Specialized experience is needed for GS-13 and GS-14, including briefing high-level management, evaluating policy impacts, and interpreting program laws. No specific education is required. The position offers comprehensive benefits and may require a probationary period, background investigation, and E-Verify.

Economist

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Department of Energy's Office of Policy, Office of Energy Jobs (OP-50) is seeking an Economist. The role involves leading research and analysis, engaging in workforce development, and producing quality work products for affordable and reliable energy systems. The Economist will identify energy industry challenges, conduct economic modeling, manage research projects, and collaborate with diverse stakeholders. Basic requirements include a degree in Economics with specific course hours, or an equivalent combination of education and experience. Specialized experience includes identifying industry challenges, conducting economic modeling, managing projects, and engaging with stakeholders. The position requires U.S. citizenship, a background check, and potential for occasional travel. A comprehensive benefits package is offered.

Beauty Sales Consultant, Licensed

Company: CVS Health

Location: Washington, DC

Posted Dec 21, 2024

CVS Health is seeking a passionate, sales-oriented Licensed Beauty Sales Consultant to join their beauty retail division. The role involves providing top-notch beauty services, personalized product advice, and managing customer experience. The consultant will be required to perform ear-piercing services and other applicable services, educate customers on product usage, and maintain a clean, well-stocked zone. The position offers opportunities for career growth, exposure to the latest beauty trends, and a competitive pay range. CVS Health values its employees' well-being, offering comprehensive benefits and well-being programs.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages