Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

SUPERVISORY INSPECTOR GENERAL

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 21, 2024

This is a public notice for anticipated vacancies, requiring US citizenship, suitability for federal employment, and participation in direct deposit. The role involves overseeing complex audits, potential travel, and security clearance. It's located at Washington Navy Yard, DC, with benefits and a comprehensive rewards package. Veteran's preference doesn't apply under this hiring authority.

Furnishings Designer #725

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The Senate Sergeant at Arms is advertising for a Furnishings Designer position. The job requires at least five years of experience in furniture design and proficiency with AutoCAD. Key responsibilities include collaborating with Furnishings Artisans, preparing engineering schematics, and developing CAD drawings. The role involves working with hazardous materials and requires a high school diploma. The agency offers a comprehensive benefits package to federal employees.

Lead Technical Writer-Editor

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The U.S. Department of Justice (DOJ), Office of Justice Programs (OJP), Bureau of Justice Statistics (BJS), Planning and Operations, Communications Unit is seeking a candidate for a position. The role requires U.S. citizenship, a background/suitability investigation, Direct Deposit for federal payments, Selective Service registration, pre-employment drug testing, and a potential 1-year probationary period. The position is non-sensitive/moderate risk. Qualifications include undergraduate/graduate education in a scientific, technical, or social science field, or equivalent experience. Specialized experience of one year at GS-13 level or above is required, involving technical writing, editing, and reviewing, and producing clear, accurate publications. Leadership, communication, and advisory support skills are also necessary. The position may be eligible for telework and flexible schedules, with a duty station in Washington, D.C.

Furnishings Designer #725

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The Senate is seeking a Furnishings Designer. The job requires experience in furniture design, AutoCAD skills, and knowledge of traditional cabinetry styles. The agency provides a comprehensive benefits package to federal employees.

IT Specialist (Cybersecurity), CG-2210-14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the Chief Information Officer Organization of the Federal Deposit Insurance Corporation (FDIC), specifically in the Cyber Risk Management Section. The role involves leading and managing cyber risk management efforts, focusing on DevSecOps and Application Security. The position requires U.S. citizenship, a background investigation, and at least one year of specialized experience in IT and cybersecurity. The role also necessitates strong communication and problem-solving skills.

Supervisory Human Resources Specialist (Director, Talent Technology Solutions) (DE)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Supervisory Human Resources Specialist (Director, Talent Technology Solutions) in the Department of Commerce. The role requires U.S. citizenship and successful completion of a background check. The position is under the DOC Alternative Personnel System (CAPS) and is equivalent to the GS-15 grade level. Specialized experience of one year is required, with no positive education requirement. Various hiring authorities are available, including those for veterans, persons with disabilities, and military spouses.

Art Specialist - Washington D.C.: 2024-3232

Company: The Headfirst Companies

Location: Washington, DC

Posted Dec 21, 2024

The Art Specialist role involves leading art classes for young campers (ages 3-6) with a provided curriculum. Responsibilities include preparing activities, managing classrooms, ensuring safety protocols, and representing the Headfirst brand. The role requires enthusiasm, dedication, and the ability to work with small children in various outdoor conditions.

Tax Editor (Remote)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 21, 2024

Thomson Reuters is seeking a passionate and experienced tax professional to join as a Tax Editor. The role involves creating comprehensive tax advisory content, monitoring tax developments, managing expert relationships, and collaborating on AI-driven tax advisory solutions. The ideal candidate should have a CPA certification, law degree with LL.M in Taxation, and at least 7 years of tax advisory experience. Strong communication, analytical, and writing skills are essential. The company offers a competitive benefits package, flexible work environment, and opportunities for professional growth.

Computer Systems Engineer - Pega Resource

Company: Leidos

Location: Washington, DC

Posted Dec 21, 2024

Leidos is seeking an experienced Computer Systems Engineer - Pega Resource to join the National Airspace System (NAS) Integration Support Contract (NISC IV) to support the Federal Aviation Administration in the Washington DC Office. The role involves designing, developing, and maintaining high-quality software solutions, operational support, and involvement in all phases of the software development lifecycle. Required qualifications include a degree in Computer Science, Mathematics, Engineering, or related field, along with relevant experience in Pegasystems software and PEGA platform management.

Housekeeping Aid-EVS Tech

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 21, 2024

Walla Walla VA Medical Center is hiring a Housekeeping Aid/EVS Technician. The role involves performing janitorial and custodial services using both manual labor and light/heavy-powered cleaning equipment. The job announcement can be used to fill additional vacancies within 90 days. U.S. citizenship is required, and applicants must undergo a background check, potential drug testing, and a probationary period. No specific education requirement exists, but relevant experience is necessary. The position is subject to the Fair Chance Act, and vaccination against influenza and COVID-19 is mandatory. ICTAP and CTAP eligibility may provide selection priority for displaced VA competitive service employees.

CYP Lead - Clover CDC

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 21, 2024

The text describes a position in a Child and Youth (CY) program, where an incumbent provides specialized developmental care and instruction for children and youth aged 6 weeks to 18 years. The role involves guidance, assistance, and mentoring for CY Program Assistants, working under the direction of a supervisor. The position requires various qualifications including knowledge of child development principles, skills in applying laws for child abuse prevention, and ability to train employees. The incumbent must also pass background checks, drug tests, a physical, and obtain necessary security clearances. A positive sentiment is inferred due to the emphasis on care, development, and qualifications required for the role.

Financial Management Analyst

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 21, 2024

This text describes a job posting for a position at the Naval Health Clinic, Oak Harbor, Washington, Resource Management. The role is a Direct Hire Solicitation with potential for a recruitment or relocation incentive. The position requires a Secret security clearance, mandatory seasonal influenza vaccination, and Level 2 Financial Management Certification within 2 years. Qualifications include specialized experience in financial management or a relevant graduate degree. US Citizens are eligible to apply.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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