Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Bartender for District E-Sports

Company: Aramark

Location: Washington, DC

Posted Dec 21, 2024

Aramark is seeking a Bartender to serve alcoholic and non-alcoholic drinks, process transactions, and maintain a positive demeanor. The role involves mixing drinks, adhering to alcohol service policies, and ensuring excellent guest service. Previous bartending experience is preferred, along with knowledge of bartending principles and current trends. The hourly rate ranges from $10.00 to $10.00, with potential for additional compensation. Aramark offers comprehensive benefits including medical, dental, vision, and work/life resources.

Supervisory Attorney Advisor (Division Chief)

Company: Department of Justice - Bureau of Alcohol, Tobacco, Firearms, and Explosives

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

ATF is a U.S. Department of Justice agency safeguarding communities from violent criminals, illegal firearm use, arson, terrorism, and illegal alcohol/tobacco diversion. They collaborate with various entities through information sharing, training, research, and technology. The job posting details requirements such as U.S. citizenship, background check, legal writing sample, and specific experience for GS-15 level.

Deputy Chief Operating Officer for Financial Management

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job opportunity is within the Department of Health and Human Services (DHHS) with a primary mission to protect American health. The role is a career position in the Senior Executive Service (SES), requiring U.S. citizenship, satisfactory security and suitability determinations, and completion of a 1-year probationary period. Applicants must meet basic qualifications, including progressively responsible leadership experience, and demonstrate five Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). If selected, the appointee must complete an ECQ package and be certified by an OPM Qualifications Review Board.

Senior Auditor (Information Systems)

Company: Legislative Branch - House of Representatives

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job position within the Office of Inspector General (OIG) of the U.S. House of Representatives, focusing on information systems audits. The role requires at least 5 years of relevant experience and an applicable degree or professional certification. The work is primarily office-based in the Capitol Complex, Washington D.C., with potential for telework in the Greater Washington D.C., Maryland, and Virginia area. Eligibility for the position includes specific U.S. citizenship or residency requirements. The job offers a range of benefits, including various employee plans, leave accumulation, federal retirement options, student loan repayment, gym membership, on-site daycare, flexible work schedule, and parking or mass transit benefits. The OIG is committed to fostering an inclusive and diverse work environment.

Physical Security Specialist

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a non-supervisory, non-bargaining unit position in the Protective Services Division of the Library of Congress, Security and Emergency Preparedness Directorate, Chief Operating Officer. The position requires a Top Secret SCI Clearance and involves providing protective services program oversight, serving as a program liaison, and exercising judgment and discretion. The role does not have an education qualification requirement. The Library of Congress offers a comprehensive benefits package to federal employees, including repayment for federally insured student loans. Veterans are encouraged to apply and claim veterans' preference.

Financial Consultant - Washington D.C.

Company: Fidelity Investments

Location: Washington, DC

Posted Dec 21, 2024

Fidelity Investments is seeking a Financial Consultant to join their team. The role involves working in Investor Centers, engaging with clients, offering guidance, and creating financial plans. Fidelity provides an existing client base, institutional feeders of business, and supports professional growth. The ideal candidate should have experience in building relationships, be FINRA Series 7 & 63 licensed, and Series 65 or 66 licensed or eligible. A degree and/or professional certifications are beneficial. Fidelity offers a competitive total rewards package, training, and a hybrid working model. The base salary range is $55,000 - $75,000 per year, with additional benefits and variable compensation possible.

Attorney- Adviser

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This is a public notice flyer for an attorney position with the U.S. Department of Justice. The job requires a J.D. degree, post-J.D. experience, and excellent analytical and writing skills. The position involves working in a sensitive compartmented information facility and has a three-year commitment requirement.

Meatcutting Worker

Company: Department of Defense - Defense Commissary Agency

Location: Bremerton, Washington Bremerton, Washington

Posted Dec 21, 2024

This job posting is for a position assisting full-performance meatcutters in processing beef, pork, veal, and lamb. The role involves simpler tasks such as traying, wrapping, and weighing meat. Qualified candidates should have experience in retail meat departments, cutting, trimming, and boning meat, and using hand and powered meat cutting equipment. Physical requirements include prolonged standing, stooping, kneeling, bending, and climbing, along with continuous walking, standing, and frequent lifting, pushing, and pulling of heavy meat boxes. The position is non-exempt under the Fair Labor Standards Act and is subject to a background investigation and E-Verify. The work environment may involve temperature changes, exposure to weather conditions, and minor injury risks.

Associate Director of Manufacturing

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for an Associate Director of Manufacturing at the Bureau of Engraving and Printing. The role involves providing leadership in manufacturing, ensuring quality product production, meeting customer demand, and operating production efficiently. Key requirements include U.S. Citizenship, progressively responsible leadership experience, and evidence of executive potential. The role necessitates meeting Executive Core Qualifications (ECQs) and Technical/Professional Qualifications (TQs). ECQs focus on leading change, leading people, results-driven approach, business acumen, and building coalitions. TQs require expertise in managing complex manufacturing operations, developing organizational vision, and analyzing technical issues.

Director, Management Advisory Services

Company: Legislative Branch - House of Representatives

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job position within the Office of Inspector General (OIG) of the U.S. House of Representatives. The role involves managing and directing reviews to improve House practices, ensuring all work complies with OIG policies and professional standards. The job is primarily office-based in the Capitol Complex, Washington D.C., with potential for telework in the Greater Washington D.C., Maryland, and Virginia area. Eligibility requirements include U.S. citizenship or permanent residency with citizenship intent, or non-citizen U.S. national status. The position requires extensive experience in management consulting, internal controls, and business process improvement. Necessary skills include knowledge of auditing standards, risk management, and performance management. A bachelor's degree in accounting or related field is required, along with one of several professional certifications. Benefits include various employee plans, leave accumulation, retirement plans, student loan repayment, gym membership, on-site daycare, flexible work schedule, and parking/transit benefits. The OIG is committed to an inclusive and diverse work environment.

Attorney Advisor (General)

Company: Department of Agriculture - Office of the General Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job posting for an Attorney Advisor position in the Civil Rights, Labor and Employment Law Division of the Office of the General Counsel, Department of Agriculture. The role involves providing legal advice, research, and written briefs and pleadings in support of USDA, focusing on defending employment discrimination complaints. The position requires US citizenship, bar membership, and successful completion of a law degree. Specialized experience is needed in legal research, writing, and communication skills. The role involves mastery of civil rights, labor, and employment law, and the ability to provide expert legal advice and negotiate settlements. The position is represented by AFGE, Local 1106.

Chief Cost Estimator

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job description is for the Architect of the Capitol, Office of the Chief Engineer. It's designed for flexibility in meeting Congress and Supreme Court needs. Requirements include passing a drug test, meeting KSAs, and having specialized experience. Specialized experience involves developing cost estimates, reviewing and revising them, using specific software, and working with engineers and contractors. The role offers federal benefits and is an Equal Opportunity Employer.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages