Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Agricultural Economist

Company: Department of Agriculture - Office of the Chief Economist

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the U.S. Department of Agriculture, specifically in the Office of the Chief Economist, Office of Risk Assessment and Cost-Benefit Analysis in Washington, DC. The role involves ensuring major regulations are backed by risk assessment and cost-benefit analysis. Requirements include being a U.S. citizen or national, Selective Service registration for eligible males, passing a background check, completing a probationary period, and direct deposit for pay. Qualifications necessitate an Economist Series, 0110 degree with specific coursework or equivalent experience and specialized experience for GS-14 or GS-15 levels. The position offers direct-hire authority, potential for telework, flexible work arrangements, and a comprehensive benefits package.

Managing Director, Digital Forensics & Incident Response - Unit 42

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 21, 2024

Palo Alto Networks is seeking a Managing Director for Digital Forensics & Incident Response to lead high-stakes incident response engagements, provide strategic guidance, and drive innovation in the DFIR practice. The role involves delivering expert-level services, enhancing Unit 42's incident response practice, and integrating threat intelligence. The ideal candidate will have extensive experience in leading global incident response, managing consultants, and possess strong presentation and communication skills. The company values collaboration, ongoing learning, and employee wellbeing, offering flexible benefits and a supportive work environment.

Director & Associate General Counsel, Litigation

Company: Meta

Location: Washington, DC

Posted Dec 21, 2024

Meta is seeking an experienced attorney for the role of Director and Associate General Counsel on the Litigation team, focusing on securities matters. The position involves managing Meta's securities litigation and disputes in the US, driving strategy on litigation and disputes in the US and Canada, overseeing outside counsel relationships, and advising the business on securities-related litigation. The ideal candidate should have a JD, membership in at least one state bar, 12+ years of legal experience with a significant focus on securities matters, extensive experience with securities matters, trial and appellate experience, and strategic thinking skills. Meta offers a competitive salary, bonus, equity, and benefits package.

Equal Opportunity Specialist

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The U.S. Department of the Treasury is seeking a candidate for a position in the Office of Diversity, Equity, Inclusion, and Accessibility. The job requires specialized experience in civil rights and equal opportunity regulations, as well as excellent analytical and problem-solving skills. The agency offers comprehensive benefits, including health insurance, retirement plans, and paid holidays.

Civil Engineer

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Federal Energy Regulatory Commission (FERC) has been recognized as one of the top 5 mid-size agencies in the Best Places to Work in the Federal Government Rankings. The Civil Engineer position is in the Office of Energy Projects, requiring a U.S. Citizen or National with a one-year probationary period and a background investigation. The role involves applying expert-level structural engineering analysis to various structures and performing inspections, evaluations, and analysis of dams and hydroelectric facilities. FERC is also highly ranked in Diversity, Equity, Inclusion and Accessibility (DEIA), Effective Leadership, and Work-Life Balance, offering telework and workplace flexibilities.

SUPERVISORY CONTRACT SPECIALIST

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Dec 21, 2024

This is a public notice about potential job vacancies through the Certain Competitive Service / Modified Direct Hire Authority. Interested applicants must follow the 'How to Apply' section as no applications will be accepted via this flyer. The notice clarifies that actual vacancies filled from this flyer is uncertain, and no Result letters will be sent. The role requires US citizenship, suitability for federal employment, direct deposit participation, E-Verify completion, and security clearance. It involves acquisition planning, contract law knowledge, complex contract negotiation, and stakeholder management. A bachelor's degree is mandatory. Additional benefits and conditions are outlined, including a possible relocation incentive, non-application through this flyer, and no veteran's preference for this hiring.

Deputy for Readiness

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Deputy position in the Office of Safety, Health, and Emergency Preparedness (SHEP), leading a team supporting emergency readiness activities. The role involves planning, analysis, and coordination of various emergency activities. Key requirements include U.S. Citizenship, a background investigation, and compliance with federal ethics laws. Specialized experience in emergency management and planning is necessary. The position offers competitive benefits, opportunities for advancement, and flexible work schedules. It requires personnel vetting, including a background investigation and enrollment in Continuous Vetting and FBI's Rap Back service.

SUPERVISORY LIBRARIAN (PHYSICS AND ENGINEERING)

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Dec 21, 2024

This public notice flyer informs interested applicants about potential vacancies through the Direct Hire Authority Mission Support. However, applications cannot be submitted via this flyer. Eligible applicants must adhere to the 'How to Apply' instructions. There's no guarantee of actual vacancies being filled from this flyer. No result letters will be sent to applicants responding to this flyer.

Senior Investment Advisor - PNC Private Bank

Company: PNC

Location: Washington, DC

Posted Dec 21, 2024

PNC values its employees as its greatest asset, fostering an inclusive workplace culture where all employees feel respected and valued. The Senior Investment Advisor role, based in Washington, DC, involves managing accounts, delivering the PNC investment experience, maintaining and growing assets under management, and executing risk management practices. Preferred skills include accountability, budget management, decision making, finance strategy, financial modeling, investment management, and relationship management. A university degree, higher education, and industry-relevant experience are typically required. PNC offers comprehensive benefits and paid time off.

Civil Engineer

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The Architect of the Capitol (AOC) is hiring for an engineering position in the Office of the Chief Engineer. The role involves designing site layouts and utilities using various software including AutoCAD Civil 3D, Revit, SAP2000, RISA-3D, MicroStation, Excel, and MS Word. The position requires passing a drug test, meeting specialized experience criteria, and possessing a relevant engineering degree. The AOC offers a comprehensive benefits package including health insurance, retirement system, paid leave, life insurance, and training opportunities.

IT Specialist (INFOSEC/NETWORK)

Company: Department of Veterans Affairs - Electronic Health Record Modernization

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The IT Specialist (NETWORK/INFOSEC) position is available at the Department of Veterans Affairs (VA), Electronic Health Record Modernization Integration Office (EHRM IO), Office of the Deputy Chief Information Officer (ODCIO), Cyber and Data Protection (CDP). The VA EHRM IO is responsible for the successful transition to a new Electronic Health Record (EHR) system. Requirements include U.S. citizenship, a background/suitability investigation, potential probationary period, and Selective Service Registration for males born after 12/31/1959. Qualifications include specialized experience in cybersecurity risk assessments, network systems management, and identifying security risks. Essential skills include attention to detail, customer service, oral communication, and problem-solving.

Senior Engineer - .NET

Company: GEICO

Location: Washington DC

Posted Dec 21, 2024

GEICO is seeking an experienced Engineer to drive their insurance business transformation and provide a frictionless experience to customers. The ideal candidate has broad and deep technical knowledge and experience with microservices, AWS, GCP, Azure, and other cloud services. The position offers a competitive salary and benefits package.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages