Customer Service Jobs in Washington DC

81,801 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Management and Program Analyst

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

The text describes a job position in Tacoma, a city in Washington state known for its diverse culture, beautiful surroundings, and world-class amenities. The role requires one year of specialized experience in analyzing and recommending solutions for various issues, including health care delivery programs, organizational structure, staffing, manpower, and budget. It also involves establishing and maintaining management information reporting systems. Alternatively, a Ph.D. or equivalent doctoral degree, or a combination of education and experience leading to such a degree, is acceptable. The position is mission-essential and may require a background investigation and immunization screening. The job offers a comprehensive benefits package as part of a U.S. government career.

Senior Food Supervisor

Company: Sodexo

Location: Washington, DC

Posted Dec 20, 2024

Sodexo is seeking a Senior Food Supervisor for HOWARD UNIVERSITY HOSPITAL. The role involves overseeing food operations, ensuring a safe working environment, and facilitating employee training. The ideal candidate should have 2 or more years of related experience, be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment. Sodexo offers a flexible work environment, ongoing training, and comprehensive benefits including paid time off, medical, dental, vision, tuition reimbursement, and more. Sodexo values diversity and inclusion, fostering an environment where all employees are respected and valued.

Chief, Economic Policy Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text outlines the mission and requirements for a Senior Executive Service (SES) position in the Antitrust Division of the Department of Justice. The role involves promoting competition by enforcing antitrust laws, litigation, and collaboration with various agencies. The position requires U.S. citizenship, a background investigation, TOP SECRET security clearance, and drug testing. The applicant must possess a degree in economics with specific course requirements or an equivalent combination of education and experience. The applicant must address Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) in their application. The role offers a comprehensive benefits package as part of a federal career.

Cashier - Walter E. Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Dec 20, 2024

Aramark is seeking a Cashier with a positive attitude, excellent customer service skills, and cash handling experience. The role involves processing transactions, balancing cash, and maintaining a clean work environment. Benefits include competitive pay, comprehensive benefits, and opportunities for professional growth. The job may require physical demands and adherence to safety policies.

Director, Issue Advocacy & Portfolio Strategy

Company: Novartis

Location: Washington, DC

Posted Dec 20, 2024

The Director, Issue Advocacy & Portfolio Strategy will lead comprehensive public affairs issue advocacy campaigns in the US, advancing the goals of the US business. This role involves serving as a liaison to US Patient Advocacy, identifying opportunities to advance NVS portfolio objectives, and collaborating with key PA partners. The individual will also ensure US PA colleagues are aware of key business drivers and provide relevant updates. Key responsibilities include contributing to US Public Affairs campaigns, serving as a partner to therapeutic area leadership, anticipating policy issues, supporting product teams, driving product-specific initiatives, and mobilizing appropriate resources for comprehensive public affairs strategies. The role requires an undergraduate degree, preferably with a masters in law, public policy, or health administration, and at least 8 years of professional experience in the pharmaceutical or healthcare industry.

Archeologist

Company: Department of the Interior - National Park Service

Location: Longmire, Washington Longmire, Washington

Posted Dec 20, 2024

The text describes a job opening for an archeologist position in Mount Rainier National Park. The position is seasonal, typically starting in April-May 2025, but this can vary due to weather, project needs, or funding. U.S. citizenship is required, and the applicant must pass a background check. The role involves field work, report preparation, and use of GPS and GIS. Minimum qualifications include one year of specialized archeological experience or two years of graduate education in a related field. Volunteer experience is also considered. The position offers a uniform allowance, potential for overtime, and on-call duties. Travel and relocation expenses are not covered.

Meteorologist

Company: Department of Commerce - National Oceanic and Atmospheric Administration

Location: Auburn, Washington Auburn, Washington

Posted Dec 20, 2024

The text describes a job vacancy for a meteorologist position at the National Weather Service (NWS), Center Weather Service Unit (CWSU) in Auburn, WA. The position requires U.S. citizenship, successful completion of a background investigation, and one year of specialized experience in meteorology or a related field. The role involves providing meteorological support for aviation operations and disseminating significant weather information. The job is in the bargaining unit and is covered by NWSEO 1538. The position does not authorize relocation expenses.

Regional Sales Manager, Mid-Size Law Firms

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

The Regional Sales Manager for the MLF Channel is tasked with leading a team to drive channel revenue growth through customer acquisition, upselling, and retention. Key responsibilities include maintaining fully staffed territories, hiring qualified employees, coaching and training Senior Sales Executives, and managing regional territories effectively. The ideal candidate should have a four-year degree, 5-7 years of sales experience, preferably in the legal market, and excellent leadership, coaching, and communication skills. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Supervisory Attorney-Adviser

Company: Department of the Interior - Office of the Solicitor

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The DOI Solicitor's Office, with over 500 employees, provides legal services to the U.S. Department of the Interior. It manages the Departmental Ethics Office and FOIA Office. The Office requires U.S. citizenship, a favorable background investigation, and active bar membership. Key qualifications include LL.B. or J.D. degrees, professional legal experience, and superior academic achievements. GS-15 candidates need 5 years of experience, strong communication skills, and judgment. The role offers comprehensive benefits, potential for telework, and equal opportunity employment.

ELECTRICAL ENGINEER

Company: Department of the Navy - Naval Education and Training Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 20, 2024

This is a public notice for anticipated vacancies in the Naval Acquisition Development Program (NADP) with Strategic Systems Programs. Interested applicants must follow the 'How to Apply' section. Requirements include US Citizenship, federal employment suitability, direct deposit participation, E-Verify, and potential security clearance. A bachelor's degree in Engineering or equivalent experience is required. Specialized experience at GS-07 or GS-05 level is necessary. The position is covered under the Defense Acquisition Workforce Improvement Act (DAWIA) and may involve relocation. Veteran's preference does not apply.

Polish Geospatial Linguist (TS/SCI Required)

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is seeking a Polish Toponymist with active TS/SCI and proficiency in Polish (ILR 2/2) to work remotely in the Washington D.C. Metro Area. The role involves maintaining the Geographic Names Database (GNDB) and using GIS software like ArcGIS Pro and QGIS. The candidate must be local to Northern Virginia, as they will need to work in a Leidos building initially and attend in-person meetings. The position offers a competitive pay range of $57,850.00 - $104,575.00.

Chief Data and Artificial Intelligence Officer

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Chief Data and Artificial Intelligence Officer position is available within the U.S. Department of Homeland Security (DHS), Office of Intelligence and Analysis (I&A). The role requires U.S. citizenship, a TS/SCI security clearance, and pre-employment drug testing. Applicants must demonstrate senior-level experience in leading large organizations, data or IT management, advanced analytical techniques, and coalition building. They must also meet IT-related experience demonstrating four key competencies. The position offers a comprehensive benefits package and is part of a drug-free workplace commitment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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