Customer Service Jobs in Washington DC

81,804 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Data Scientist

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Federal Energy Regulatory Commission (FERC) has been ranked among the top 5 mid-size agencies in the Best Places to Work in the Federal Government Rankings. The Data Scientist position is located in the Office of Enforcement. Requirements include U.S. Citizenship, a probationary period, background investigation, and meeting all eligibility and qualification requirements. The role necessitates specialized experience in developing analyses and processes using Python, SQL, or R, or additional education. Transcripts are required. FERC is recognized for its diversity, effective leadership, work-life balance, and offers telework and workplace flexibilities. The position is based in Washington, DC.

Management Analyst APP

Company: Amentum

Location: Washington DC

Posted Dec 20, 2024

Amentum is currently recruiting for a Management Analyst Army Protection Program to join their team at the Pentagon Arlington VA. The role involves providing programmatic and technical assistance, drafting and editing written documents, supporting administrative requirements, and applying DA written correspondence standards. The position requires a Bachelor's degree, an active Top Secret with SCI eligibility, at least four years of related experience, and excellent communication skills. Amentum is proud to be an Equal Opportunity Employer.

Licensed Mental Health Therapist (LCSW-C, LCPC, LCMFT)

Company: Lee Company

Location: Washington, DC

Posted Dec 20, 2024

LifeStance Health is actively recruiting Licensed Therapists (LCPC, LCSW-C, LCMFT) in Maryland. They offer a sign-on bonus, flexible work schedules, remote or hybrid work options, collegial environment, full administrative support, latest technology, strong work-life balance, malpractice insurance, and a comprehensive benefits package. The annual income potential is between $82,000 and $113,280. Therapists must be fully licensed in Maryland and experienced with adult, child, and/or adolescent populations.

Roofing Sales Hiring Now Training Provided

Company: Lee Company

Location: Washington, DC

Posted Dec 20, 2024

AmeriPro Roofing, a leading residential roofing contractor, is hiring Outside Sales Representatives in Maryland. These representatives educate homeowners about storm damage entitlements for roofing, siding, and gutter projects. AmeriPro stands out due to its fully staffed departments, allowing reps more time for sales. The company offers competitive compensation including draw against commission, commission on approved sales, vehicle allowance, quarterly bonuses, full insurance benefits, and a 401K with employer match. Responsibilities include prospecting, qualifying, and closing sales, managing territories, inspecting properties for damage, and educating customers. Qualifications include 2+ years sales experience, reliable vehicle, strong communication skills, and ability to work independently.

Pharmacist (Night Shift - Inpatient Pharmacy)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 20, 2024

This job posting is for a Clinical Pharmacist position at the VA, eligible for the Education Debt Reduction Program (EDRP). The role requires U.S. citizenship, English proficiency, and a degree from an ACPE-accredited pharmacy program. Full, current licensure to practice pharmacy is mandatory. The position involves inpatient pharmacy experience, drug therapy monitoring, and communication with patients and staff. It includes physical requirements like lifting, reaching, and using a computer. The VA offers comprehensive benefits, and the role is in the Excepted Service. Vaccination against COVID-19 is mandatory.

Airborne Cryptologic Language Analyst

Company: Uline, Inc.

Location: Washington, UT

Posted Dec 20, 2024

Airborne Cryptologic Language Analysts are crucial in translating intelligence communications during flight, providing threat warnings and actionable intelligence. They require fluency in foreign languages, successful completion of various courses, and meet specific physical and health standards. High school seniors or diploma holders can apply, with non-graduates needing a minimum AFQT Test score of 65.

General Engineer/Architect (Senior Project Manager)

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 20, 2024

The Architect of the Capitol (AOC) is seeking a Senior Project Manager, either a General Engineer or Architect, to manage major construction projects. The role involves overseeing projects from conceptual design to commissioning. Candidates must have specialized experience in project management, including pre-award, post-award, and post-contract activities. They must also meet educational requirements for Architects or Engineers, and be eligible for employment as per U.S. conditions. Additional benefits include a comprehensive federal benefits package.

Logistics Management Specialist (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position in the Division of Logistics Support, Office of Ship Operations, Office of the Deputy Associate Administrator for Federal Sealift, Office of the Associate Administrator for Strategic Sealift, Maritime Administration (MARAD). The role requires U.S. citizenship and specialized experience. Applicants must meet conditions of employment including Selective Service registration, government travel card issuance, drug testing, and a probationary period. Qualifications include experience in supply support logistics, inventory management, and advising on logistics management regulations. KSAs required include technical competence, organizational performance analysis, and managing and organizing information.

SAS in Weis Markets – Full Time Retail Merchandiser

Company: Uline, Inc.

Location: Fort Washington, PA

Posted Dec 20, 2024

SAS Retail Services is seeking a Reset Merchandiser. The role involves handling product movement at retail, ensuring the latest products match the new plan. The company offers a competitive wage of $16.00 per hour, growth opportunities, and benefits that can be customized to meet family needs. The ideal candidate is detail-oriented, physically capable of lifting up to 25lbs, and has reliable transportation.

Supervisory Museum Curator (Assistant Director)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Smithsonian Institution, home to 21 museums and the National Zoo, is seeking a candidate for the National Museum of African American History and Culture. The role involves leading and supervising staff, conducting research in various cultural fields, responding to queries about research, collections, exhibitions, and public outreach, contributing to the collection's long-term health, and developing strategic collections plans. The position requires a degree in museum work or a related field, or equivalent experience. Qualified candidates must have at least one year of specialized experience at a grade 14 level or higher in the Federal Service. The role is not part of the bargaining unit and offers a comprehensive benefits package.

Athletic Facility Manager

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Dec 20, 2024

The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) offers various programs for service members, families, retired military, and civilian employees. These include fitness, recreation, lodging, and food and beverage services. The job requires federal employment suitability, background check, and varied schedule. It involves physical tasks and occasional travel. Qualifications include extensive knowledge in recreation management, athletic program management, and personnel management. A bachelor's degree or equivalent experience is required. The position offers a comprehensive benefits package and is a drug-free federal workplace.

Developmental Engineer

Company: Uline, Inc.

Location: Washington, UT

Posted Dec 20, 2024

The text discusses the role of Developmental Engineers in the Air Force, who cover a wide range of specialties and are crucial for the success of global operations. It also outlines the requirements to join the Air Force, including a bachelor's degree in engineering-related fields, completion of specific courses, experience, and age restrictions.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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