Customer Service Jobs in Washington DC

81,807 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Physician - Surgeon

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 20, 2024

Mann-Grandstaff VA Medical Center (MGVAMC) in Spokane, Washington, is a level 3 facility with multiple sites of care serving over 32,000 Veterans annually. The position requires U.S. citizenship, medical degree, and a full license to practice medicine. Preferred experience includes board-certified general surgeons. The role involves comprehensive clinical and surgical care, with physical requirements including light lifting, pushing, and standing for extended periods.

Washington National Tax - Senior

Company: Deloitte

Location: Washington, DC

Posted Dec 20, 2024

Deloitte's Washington National Tax practice is seeking a Tax Senior to work in the nation's capital, driving national tax strategy and potentially federal tax legislation. The role involves collaborating with specialists to analyze and resolve complex global tax and finance issues for multinational corporations. The ideal candidate should have a Bachelor's degree in accounting, finance, or a related field, 3+ years of consulting experience, and one of the following active accreditations: CPA, or Attorney. A hybrid work model is required, with US Tax professionals needing to co-locate in person 2-3 days per week. The compensation range is $99,190 to $184,210, and Deloitte offers a diverse, equitable, and inclusive culture with opportunities for professional development.

Sports Specialist (Fitness Specialist)

Company: Department of the Navy - Commander, Navy Installations

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This role involves working as a Fitness Instructor, Personal Trainer, or Group Fitness Instructor, responsible for designing and supervising exercise programs. The position requires various skills and qualifications, including fitness certifications, knowledge of equipment, and proficiency in Microsoft Office. The role also necessitates flexibility with work hours and the ability to work evenings, weekends, and holidays.

Mobile Application Development Technical Lead

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is seeking an experienced Mobile Application Technical Lead to lead a team in developing a critical intelligence application for the Intelligence Community. The application will replace a legacy solution, facilitate intelligence compilation, and provide AI-driven recommendations. The ideal candidate should be proficient in both front-end and back-end development, foster team collaboration, and ensure system compatibility, security, and scalability.

Medical Instrument Technician (Polysomnography)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The job posting is for a Polysomnography Technician position at the Washington DC VA Medical Center. The role involves performing a variety of sleep studies on VA patients, managing CPAP equipment, and staging & scoring sleep studies. The position requires U.S. citizenship, English proficiency, and may require Basic and Advanced Cardiac Life Support certifications. The ideal candidate should have at least one year of experience in polysomnography, demonstrating advanced knowledge of sleep disorders and the ability to summarize and report data. The role is full-time, with potential for promotion and mentoring of junior technicians.

Financial Economist (Research), CG-0110-12/13/14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position in the Division of Depositor and Consumer Protection's Consumer Research Unit, responsible for conducting and advising on major economic research and analysis projects. The role requires U.S. citizenship, a degree in economics with specific course requirements, and specialized experience in economic research and analysis. The position may involve designing and using advanced financial or econometric models. The hiring process includes cut-off dates for application submission and a potential probationary period. Selected candidates will need to report to the duty station office twice weekly. Federal employment offers a comprehensive benefits package.

REGIONAL SALES MANAGER - FEDERAL DOD

Company: Netskope

Location: Washington, DC

Posted Dec 20, 2024

Netskope, a leading cloud security company, is seeking a Regional Sales Manager-Federal DoD. The role involves prospecting, qualifying, and closing new business with DoD agencies. The ideal candidate should have a proven track record in cybersecurity and networking technologies, with deep knowledge of the US Department of Defense market. Netskope values openness, honesty, and transparency, fostering a fun, supportive, and interactive work environment.

Senior Application Development Technical Lead

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos National Security Sector is seeking an experienced Senior Application Development, Technical Lead. The role involves overseeing multiple development teams, ensuring seamless interaction between diverse systems, and maintaining continuous development of a customer-facing intelligence discovery website. The ideal candidate should be technically proficient in both front-end and back-end development, fostering collaboration for integrated and innovative solutions. Key responsibilities include leading cross-functional teams, collaborating with government leads, developing technical strategies, and ensuring compliance with project specifications. The role demands leadership in information security, software development, and maintaining government authority to operate (ATO) for critical platforms.

Senior Knowledge Analyst - Health Care Systems

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Dec 20, 2024

As a Senior Knowledge Analyst in BCG's Health Care Systems group, you'll contribute to client cases and proposals with relevant analysis and insights. You'll also support commercialization efforts, develop intellectual property, and assist in training junior colleagues. The role requires consulting experience in health policy, strong problem-solving skills, and proficiency in SQL, R, Python, or SAS.

Security Officer

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Dec 20, 2024

Warner Bros. Discovery invites you to join as a Security Guard, offering a role that is integral to the company's operations. The position involves greeting visitors, maintaining security, and ensuring the safety of employees, visitors, and guests. Qualifications include a high school diploma, some college preferred, and two years of related experience. A valid U.S. driver's license, safe driving record, and ability to work various shifts are required. The role also involves operating security software, driving a shuttle, and responding to emergencies. The company provides comprehensive benefits, including health insurance, retirement savings, and paid time off. WBD values diversity and inclusion, operating under guiding principles that promote a respectful and supportive work environment.

Tribal Affairs Program Manager

Company: Department of Energy - Department of Energy - Agency Wide

Location: Richland, Washington Richland, Washington

Posted Dec 20, 2024

This job posting is for a Tribal Affairs Program Manager position at the Hanford Field Office, Department of Energy. The role involves managing tribal nation issues and policy support. Requirements include U.S. citizenship, e-Verify participation, Selective Service registration for eligible males, and completion of a background check. The position does not support full-time remote work. Specialized experience is required, defined as meeting 2 of 3 criteria: developing strategies for program activities, preparing written materials for high-level meetings, and facilitating negotiations with third parties. Volunteer experience is considered qualifying. The Department of Energy fosters a diverse and inclusive workplace and offers a comprehensive benefits package.

IT and AV Support Specialist

Company: McChrystal Group

Location: Washington DC

Posted Dec 20, 2024

This is a role for a driven early-career professional in IT looking for an opportunity to take ownership over their career, uplevel their experience, work with some of the best and brightest, and provide tangible impact within a company on the cutting edge of their industry. The role is invested in your growth.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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