Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Attorney Advisor

Company: Judicial Branch - Administrative Office of the U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job posting for an Attorney Advisor position in the Department of Program Services, Court Services Office, Programs Division, Special Programs Branch. The role requires active bar membership, post J.D. experience, and at least one year of specialized experience in providing complex legal and policy advice. Applicants must possess a law degree from an ABA-accredited law school. The position necessitates completion of an FBI fingerprint-based national criminal database check, a public trust suitability check, and E-Verify employment verification. New employees must set up direct deposit and may be subject to a trial period. The U.S. government offers a comprehensive benefits package to its employees.

Part Time - 20 Hour - Associate Banker - McPherson Square- Washington DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 20, 2024

The job posting for an Associate Banker- Market Expansion in Branch Banking emphasizes a strong commitment to customer and employee care, diversity, and inclusion. The role involves delivering exceptional customer experiences, building long-lasting relationships, and providing tailored financial advice. Key responsibilities include managing branch operations, cash devices, and client meetings, as well as educating clients on technology self-service options. The ideal candidate should have 6+ months of customer service experience, strong interpersonal skills, and a desire to influence and connect customers to technology. The company, Chase, is a leading financial services firm offering competitive total rewards and benefits, valuing diversity and inclusion.

Supervisory Medical Supply Technician (Sterile Processing)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 20, 2024

The job posting is for a Supervisory Medical Supply Technician position in the Sterile Processing Service Line at VA Puget Sound Health Care System in Seattle, WA. The role involves supervising Lead Technicians, Medical Supply Technicians - Advanced, and Medical Supply Technicians. Requirements include U.S. Citizenship, proficiency in English, and passing a background/security investigation. Qualifications include six months of relevant experience or one year of education in health care related courses. Preferred experience includes leadership and supervisory experience, and certification with Hospital Sterile Processing Association, Certified Board for Sterile Processing and Distribution, or Certified Registered Central Technician. The position requires full vaccination against COVID-19.

Supervisory General Engineer

Company: Department of Homeland Security - U.S. Coast Guard

Location: Seattle, Washington Seattle, Washington

Posted Dec 20, 2024

This job posting is for a position in the U.S. Coast Guard, Shore Infrastructure Logistics Command (SILC) in Seattle, WA. The role requires U.S. citizenship or nationality, registration or exemption from the Selective Service, and successful completion of a background investigation. The position mandates a professional engineering degree or equivalent experience, with specialized experience required for GS-13. Key skills include attention to detail, customer service, oral communication, and problem-solving. The role offers comprehensive federal benefits and encourages applications from persons with disabilities and disabled veterans.

Summer Internship (Architectural Aide)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Architect of the Capitol (AOC) is offering multiple Architecture Aide summer internships for skill enrichment and experiential learning in public service. Eligible applicants must be U.S. citizens or lawful permanent residents seeking citizenship, at least 16 years old by June 30, 2025, and currently enrolled in high school, college, or university. High school students need CAD/GIS experience, while college students should major in architecture or related fields. The internship is a unique opportunity for real-world federal government experience on the U.S. Capitol campus. Key requirements include passing a drug test, demonstrating relevant skills in applications, and not exceeding the three-year limit for participation. This is an Excepted Service Position, not in the Bargaining Unit, and involves a background investigation and E-Verify process.

Senior Engagement Specialist

Company: The Washington Post

Location: Washington, DC

Posted Dec 20, 2024

The Washington Post is hiring a Sr. Engagement Specialist for its subscriptions marketing team. The role involves maximizing subscriber engagement, driving product adoption, and enhancing subscriber retention. The successful candidate will collaborate with cross-functional teams, develop personalized experiences, and execute comprehensive engagement strategies. Responsibilities include managing onsite, app, email, and paid media campaigns, overseeing subscriber journeys, and collaborating with analytics to track key performance indicators. Requirements include 3-4 years of experience in digital marketing, strong analytical skills, and proficiency in data tracking tools. The Washington Post offers competitive compensation and benefits, with a salary range of $74,000 - $111,000 annually.

Senior Sales Executive, Mid-Law (NJ & PA)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking a Senior Sales Executive for a Medium Law Firm, responsible for selling WestLaw, Practical Law, CoCouncil, and other products. The role involves driving results, closing deals, managing relationships, and possessing product knowledge. The ideal candidate should have 5+ years of sales experience, a college degree, and knowledge of the legal industry. Benefits include comprehensive wellbeing programs, a culture of equality and inclusion, learning opportunities, social impact initiatives, and purpose-driven work. The role offers a competitive salary range of $182,000 - $338,000, depending on location and experience.

Editor, Letters and Community Team

Company: The Washington Post

Location: Washington, DC

Posted Dec 20, 2024

The Washington Post Opinions is hiring a detail-oriented editor for its Letters and Community team. The role involves conceiving, editing, and executing Letters to the Editor packages for print and online editions. The successful candidate will manage submissions, work with various teams to find new sources for letters, and assist in designing callouts. They may also engage with community organizations and teach letter-writing workshops. Preferred qualifications include familiarity with The Post's Letters, experience in community journalism, and strong communication skills.

Summer Internship (Laborer or Gardener Aide)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Architect of the Capitol offers a Summer Internship Program for students to serve as Laborers or Gardener Aides. The program provides hands-on professional experience, training, and exposure to careers in public service. Eligibility requires being a U.S. citizen or permanent resident, at least 16 years old by June 30, 2025, and currently enrolled in high school, college, or university. Participation is limited to three years. The position requires a drug test, background check, and E-Verify. It's an equal opportunity employer with no benefits for interns.

INTERDISCIPLINARY ENVIRONMENTAL ENGINEER/PHYSICAL SCIENTIST

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Dec 20, 2024

This is a public notice for anticipated vacancies, requiring US citizenship, suitability for federal employment, and direct deposit. The role demands a valid driver's license, security clearance, and travel capabilities. Specialized experience is required for GS-12 and GS-11 positions, with detailed qualifications outlined. A professional engineering degree or registration is necessary. Additional benefits and incentives are mentioned.

ENGINEERING EQUIPMENT OPERATOR

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 20, 2024

This job posting is for a Direct Hire Authority position with the US Army IMCOM at Joint Base Lewis-McChord, WA, specifically for the Directorate of Public Works. The role is for an Engineering Equipment Operator, requiring a Class B Commercial Driver License and the ability to lift up to 50 lbs. The position involves heavy physical effort, working in various weather conditions, and handling hazardous materials. No specific education is required, but relevant experience is necessary. The role offers a comprehensive benefits package as part of a U.S. government career.

School Nutrition Manager 3 (Registered Dietitian)

Company: Sodexo

Location: Washington, DC

Posted Dec 20, 2024

SodexoMAGIC, a joint venture by Sodexo and Magic Johnson Enterprises, is seeking a School Nutrition Manager (Registered Dietitian) for DC Public Schools. The role involves managing daily nutrition services, ensuring client satisfaction, implementing quality improvements, managing budgets, and maintaining compliance with regulations. The successful candidate must be a Registered Dietitian licensed in DC, with K-12 experience preferred and strong leadership skills. Sodexo offers a comprehensive benefits package and is committed to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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