Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Sr. Cloud Security Controls Enablement Specialist

Company: Merrill

Location: Washington, DC

Posted Dec 20, 2024

Bank of America is seeking a Cloud Security Controls Enablement Specialist for a role focused on designing, implementing, and managing security controls across multi-cloud environments, especially Azure and AWS. The ideal candidate will lead secure cloud architecture design, develop security architectures, evaluate new technologies, and ensure compliance with industry standards. Required skills include deep expertise in cloud security, knowledge of security tools, and experience with cloud and containerized technologies. The role offers a competitive salary range of USD 130,000.00 - 176,900.00 per year along with comprehensive benefits.

SUPERVISORY POLICE OFFICER

Company: Department of the Navy - Commander, Navy Installations

Location: Hadlock, Washington Hadlock, Washington

Posted Dec 20, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow specific application instructions, as responses to this flyer won't guarantee consideration. The role requires US citizenship, federal employment suitability, direct deposit, E-Verify, and a valid driver's license. New hires must pass a physical exam and security clearance. Firearm proficiency and CPR certification are mandatory. The position involves mission-critical tasks and ethical conduct. Applicants must have completed a FLET-A accredited police training academy and meet specialized experience requirements. The role does not require a specific education but offers a comprehensive benefits package.

Physician (Pain Medicine Specialist)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 20, 2024

The Pain Medicine Specialist, practicing in the Pain Clinic at Mann-Grandstaff VAMC, is a crucial member of a multidisciplinary team dedicated to managing Veterans' pain. The role involves comprehensive patient care, leadership within the team, and ensuring Veteran-centered healthcare. Requirements include U.S. citizenship, a medical degree from an approved institution, a full medical license, and completion of residency training. Proficiency in English is mandatory. Additional preferred qualifications include addiction care experience, board certification in pain or addiction medicine, and completion of a fellowship program in pain or addiction management.

IT Customer Support

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is offering an exciting IT Customer Support Associate opportunity in Washington, D.C. The role involves supporting customers in a deskside environment, resolving issues, and escalating when necessary. The ideal candidate should have 2+ years of relevant experience, familiarity with Microsoft Office Suite, and the ability to obtain ITIL v4 and A+ certification. A Bachelor's degree in Computer Science or an IT related field is preferred. The position offers a pay range of $65K-$75K.

Solutions Consultant Manager - Intel (Pre-Sales)

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 20, 2024

Palo Alto Networks is seeking a Solutions Consultant Manager to lead a team in providing technical guidance and solution development to customers, aiming to protect them from advanced cyber threats. The role involves recruiting and mentoring team members, driving platformization efforts, and collaborating with various teams to ensure customer success. The ideal candidate should have a TS/SCI clearance, experience as a pre-sales System Engineer Manager, and industry knowledge of security product market trends. The company values diversity, innovation, and commitment to its mission of being the cybersecurity partner of choice.

Privacy Consultant

Company: NTT DATA Services

Location: Washington, DC

Posted Dec 20, 2024

NTT DATA is currently seeking a Privacy Consultant for a hybrid role in Washington, DC. The successful candidate will support the agency's Cybersecurity Privacy team, conducting documentation reviews, collaborating with other teams, and mentoring junior analysts. The ideal candidate will have a Bachelor's degree, minimum 2 years of professional experience, and a Secret Security Clearance. Preferred qualifications include experience with Privacy Impact Assessment/Privacy Threshold Analysis, SORNs, SHRs, ODPA.

Senior Analyst, Tax Research and Content

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

The Senior Tax Analyst, Indirect Tax role at Thomson Reuters involves research, configuration, and maintenance of ONESOURCE™ applications to ensure compliance with tax rules. Responsibilities include representing Tax Research & Content as an expert, developing training materials, researching tax laws, modeling new tax regimes, testing content accuracy, and resolving client issues. The ideal candidate should have 5-7 years of tax experience, 2+ years in tax calculation software, superior communication skills, and the ability to work independently.

Branch Manager

Company: PNC

Location: Washington, DC

Posted Dec 20, 2024

PNC is seeking a Branch Manager for its Retail Branch organization in Washington DC. The role involves leading branch performance, driving revenue and customer loyalty, and creating a differentiated customer experience. The manager will also be responsible for risk management, compliance, and team development. PNC values a customer-focused approach, risk management, and inclusive workplace culture. The position requires 3+ years of related experience and offers a base salary of $74,000.00 - $112,450.00, along with comprehensive benefits.

Attorney Advisor (Regulatory Affairs)

Company: Department of Transportation - Pipeline and Hazardous Materials Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for an Attorney-Advisor for Regulatory Affairs Law/Office of Chief Counsel. The role involves providing legal assistance on matters related to PHMSA's regulatory activities under the supervision of senior legal officials. The position requires U.S. citizenship, active bar membership, and submission of application and resume by a specific deadline. It's an Excepted Service position with conditions including Selective Service registration for eligible males, a potential two-year trial period, and adherence to ethical standards. Telework eligibility, PCS/Relocation/Recruitment authorization, and specific KSAs are also outlined. A J.D. and active bar membership are mandatory for GS-11, with additional experience required for higher grades.

District Manager - Hotel & Conference Centers

Company: Aramark

Location: Washington, DC

Posted Dec 20, 2024

The role of District Manager involves overseeing a portfolio of hotel and conference centers in the Southeast region, generating $30-50M+ in revenue. Key responsibilities include providing vision, planning, and control, executing the General Management program, and focusing on growth, cost, and productivity. Success is measured by revenue growth, EBIT, margin, consumer satisfaction, client loyalty, and employee engagement. The position requires frequent travel and a salary range of $145,000 to $150,000, with potential for additional compensation. Qualifications include 5-10 years of leadership experience with P&L responsibility, strong talent development skills, and a bachelor's degree.

Outside Sales Reps Hiring Immediately

Company: Lee Company

Location: Washington, DC

Posted Dec 20, 2024

AmeriPro Roofing, a leading residential roofing contractor, is hiring Outside Sales Representatives in Maryland. These representatives educate homeowners about storm damage entitlements for roofing, siding, and gutter projects. AmeriPro stands out due to its fully staffed departments, allowing reps more time for sales. The company offers competitive compensation including draw against commission, commission on approved sales, vehicle allowance, quarterly bonuses, full insurance benefits, and a 401K with employer match. Responsibilities include prospecting, qualifying, and closing sales, managing territories, inspecting properties for damage, and educating customers. Qualifications include 2+ years sales experience, reliable vehicle, strong communication skills, and ability to work independently.

Guest Advocate (Cashier), General Merchandise, Inbound (Stocking) (T3328)

Company: Target

Location: Washington, DC

Posted Dec 20, 2024

Target, a Fortune 50 company, is hiring for a Small Format Team Member role. The position involves providing exceptional guest service, maintaining store operations, and ensuring product availability. Responsibilities include greeting guests, assisting with purchases, managing inventory, and maintaining store cleanliness. The role requires a welcoming attitude, ability to work in a fast-paced environment, and physical capabilities like lifting up to 44 pounds. Target offers training and competitive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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