Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

DevSecOps Engineer- Threat Management

Company: Salesforce

Location: Washington DC

Posted Dec 17, 2024

Salesforce is seeking skilled Security Engineers to join their DnR Threat Management Team for the initial migration and long term management of their security information and event management SIEM infrastructure. The role involves overseeing the log data migration process, ensuring seamless integration of logs, maintaining system performance and security posture, and daily ongoing development and security operations of the Google Chronicle Platform SIEM. The position requires 35 years of experience in information security with a focus on security engineering and analysis, handson experience with SIEM platforms, strong understanding of security principles, threat detection techniques, and incident response procedures, proficiency in scripting languages such as Python and Java, excellent communication skills, and adaptability to learn new technologies and methodologies in a fast-paced environment.

Commercial Account Manager

Company: Radiant Digital

Location: Washington DC

Posted Dec 17, 2024

The Corporate Account Manager role involves building relationships with commercial clients, identifying opportunities, developing sales plans, providing excellent customer service, coordinating with internal teams, negotiating contracts, staying updated on industry trends, managing administrative tasks, supporting events, conducting market research, managing departmental budget, and overseeing the department. The role requires a strong focus on quantifiable results and return on investment.

Senior UX Engineer

Company: ATPCO

Location: Washington DC

Posted Dec 17, 2024

The job description is for a Senior UX Engineer at ATPCO. The role involves driving frontend development on key applications, delivering innovative prototypes, and designing components for ATPCO's in-house design system. The role also requires advocating for end-users, advising and collaborating with designers and UX researchers, and writing documentation and automated tests. The qualifications include 5+ years of experience in frontend engineering, expertise in JavaScript, Typescript, HTML, CSS, and modern JavaScript frameworks. The role also requires experience with contemporary design system principles, tools, and developing applications on a public cloud. The salary range is $102,000 - $114,000.

Account Executive - Boost Mobile

Company: EchoStar

Location: Washington DC

Posted Dec 17, 2024

The text is about DISH, a company that has been in the connectivity business for over 40 years. They offer various services including satellite television, livestreaming, on-demand programming, smart home installation, mobile plans, and products. They are also building America's First Smart Network. The Retail Wireless team is redefining consumer expectations through new platforms, business models, and ways of thinking. They are emerging as the nation's fourth facilities-based wireless carrier and a disruptive force in the market.

Sr. Solution Sales Executive - Creator Workflows - Federal Civilian

Company: ServiceNow

Location: Washington DC

Posted Dec 17, 2024

ServiceNow is a company that aims to make the world work for everyone by providing technology and innovative solutions. They value diversity, belonging, and moving fast to meet the needs of their customers and communities. The company offers competitive compensation, benefits, and a flexible work environment. They are committed to creating an inclusive environment and welcome candidates from non-traditional backgrounds.

Junior Federal Account Manager

Company: Radiant Digital

Location: Washington DC

Posted Dec 17, 2024

Radiant Digital offers technology consulting and business solutions for commercial and government clients. They provide end-to-end solution delivery, single project execution, and strategic resources. The Federal Account Manager role involves building relationships, identifying opportunities, developing account plans, providing excellent customer service, coordinating with internal teams, negotiating contracts, staying updated on industry trends, managing administrative tasks, and supporting events. The company values CMMI Maturity Level III and ISO 9001 2015 certification, and experience in professional services, Treasury and HHS, and the federal government industry.

Business Development Executive - National Security Administration

Company: IBM

Location: US Washington

Posted Dec 17, 2024

A career in IBM Consulting's Federal Business Development Executive role involves growing sales within the NSA agency space, focusing on opportunities around Fort Meade, its current vendors, and their clients. The role requires a TSSCI + Full Scope Polygraph clearance, at least 7 years of delivering logistics and analytics business process solutions to NSA, and experience in client relationship management up to executive offices. Preferred skills include analytical and creative problem-solving, successful professional experience in the Intel community, and technical community leadership.

Senior Account Executive – Low Code

Company: Groundswell

Location: Washington DC

Posted Dec 17, 2024

Groundswell is a premier technology integrator seeking a sales leader to expand their sales capability and presence in the Federal sector, with a focus on selling Appian-based services and solutions. The ideal candidate is a seasoned sales leader with deep expertise in business development and a proven track record of selling consulting services in the Federal sector.

Site Reliability Engineer

Company: Planet Technologies

Location: Washington DC

Posted Dec 17, 2024

Planet Technologies, a leading Microsoft services provider for the public sector, is seeking a highly motivated Site Reliability Engineer to join their growing team. The role involves supporting impactful projects, operating and maintaining Atlassian Developer Tools, and designing, developing, testing, and maintaining internally developed API-based microservices. The position is 100% onsite in Washington DC and requires a Bachelor's degree in engineering, computer science, or a related field, along with active TopSecret clearance with SCI eligibility. The salary range for Engineers at Planet Technologies is $95,000 to $190,000.

Computer Hardware PhD Researcher

Company: University of Southern California

Location: Washington DC

Posted Dec 17, 2024

The University of Southern California's Information Sciences Institute (ISI) is seeking a Computer Hardware PhD Researcher to work on developing new hardware solutions for problems of national importance. The position is based in Arlington, VA and offers hybrid work options. The Researcher will collaborate with peers, propose innovations, develop prototypes, and publish results in top-tier conferences. They will also have opportunities to use ISIs resurgent MOSIS 20 service and collaborate with the Application-Specific Intelligent Computing Lab.

Windows Mobile Device Systems Engineer (Expert)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 17, 2024

BAE Systems is looking for an experienced Windows Mobile Device Systems Engineer to support Azure Infrastructure, troubleshoot problem resolution, and integrate existing infrastructure services and new capabilities. The team consists of about 20 engineers and offers a flexible work environment. The candidate must have experience in Mobile Application Management, MAM, best practices, and CloudSAAS solutions.

Senior Endpoint Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 17, 2024

CACI is seeking a Senior Endpoint Engineer to join their team on a contract supporting the Department of Homeland Security. The role involves supporting Intune administration, Windows Update for Business, creating and deploying Intune configurations, managing Windows 11 workstation baseline configurations, and more. The successful candidate will have expert knowledge of packaging, testing, deployment, and issue remediation, as well as solid knowledge of PowerShell scripting and Azure Active Directory.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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