Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Strategic Communications and Policy Analyst

Company: Prestige Development Group

Location: Washington DC

Posted Dec 16, 2024

VPD Government Solutions is seeking a Strategic Communications and Policy Analyst to support US Customs and Border Protection's CBP Field Operations Facilities. The position involves developing various communications deliverables, providing communication outreach, and managing communications and stakeholder outreach plans. The required qualifications include a Bachelor's degree in communications or related field and 10+ years of relevant experience in management consulting, communications, and policy activities.

Communications Analyst

Company: Prestige Development Group

Location: Washington DC

Posted Dec 16, 2024

VPD Government Solutions is seeking a Communications Analyst to lead or support programs and projects involving communications, stakeholder engagement, and strategic planning for federal clients. The successful candidate will be an independent thinker, detail-oriented, and an effective communicator with strong time management skills. The position involves creating and maintaining various communication products, supporting process documentation and improvement efforts, and developing performance metrics to measure program and project success.

Product Marketing Manager – Website Content

Company: OVHcloud

Location: Washington DC

Posted Dec 16, 2024

The Product Marketing Manager Website Content role is responsible for creating, managing, and optimizing content on the website. This includes writing, editing, and publishing webpages, and maintaining and updating content. The role requires close collaboration with various teams to enhance the company's credibility and customer base. The ideal candidate should have a Bachelor's degree in Business Marketing or a related field, at least 4 years of experience in a product marketing or partner program capacity, and strong written and verbal communication skills.

Intelligence Analyst SME

Company: Omniscius

Location: Washington DC

Posted Dec 16, 2024

The text describes a job posting for an Intelligence Analyst role at a Homeland Security customer in Springfield VA. The role requires onsite support, participation in daily operations, and the ability to manage tasks. The candidate must have more than eight years of experience in areas such as information technology tools, all-source intelligence analysis, and non-attribution concepts. The candidate must also have a Bachelor's degree, an active Top Secret clearance, and the ability to obtain and maintain a DHS Suitability. The role requires excellent communication, analytical, organizational, and time management skills.

Paralegal

Company: Ballard Spahr LLP

Location: Washington DC

Posted Dec 16, 2024

Ballard Spahr is a renowned national law firm seeking a high-performing and detail-oriented individual to support lawyers with closing multifamily real estate financings. The position offers a hybrid work schedule of 3 days a week in the office. The firm values innovation, professional development, diversity, equity, and inclusion, and offers impactful contributions to legal practice and client service.

Masters Level Therapist - Child/Adolescent Therapist, Capitol Hill (f/t days)

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 16, 2024

The job description outlines the role of a Child/Adolescent Therapist, who will provide mental health psychotherapy services, including emergency and routine care. The therapist will conduct assessments, formulate DSM IV diagnoses, and develop treatment plans. They will also coordinate care, maintain ethical standards, and collaborate with a multidisciplinary team. The ideal candidate should have a Masters degree in a behavioral science, relevant licensure, and experience as a psychotherapist. Proficiency in various treatment models and managing caseloads are also required.

Billing Operations Manager

Company: Rhythm (myrhythmnow.com)

Location: Washington DC

Posted Dec 16, 2024

Rhythm is seeking a Billing Operations Manager to lead and optimize their billing processes, ensuring operational excellence and exceptional client service. The ideal candidate is a detail-oriented leader with deep expertise in billing operations and a passion for creating scalable systems in a fast-paced environment.

Legal Administrative Assistant

Company: Ballard Spahr LLP

Location: Washington DC

Posted Dec 16, 2024

Ballard Spahr is seeking a Legal Administrative Assistant with real estate finance experience to join their finance practice in the Washington DC office. The ideal candidate is someone who is energetic, eager to learn and grow professionally, detail-oriented, able to manage multiple priorities, and understands the cycle of a real estate transaction. The selected individual will work within a team of LAAs to liaison between attorneys, project assistants, paralegals, and clients. The position is hybrid and offers a work schedule of 3 days a week in the office.

Senior Lead Software Engineer, Back End (Enterprise Platforms Technology)

Company: Capital One

Location: Washington DC

Posted Dec 16, 2024

Capital One is seeking a Senior Lead Software Engineer for their Back End Enterprise Platforms Technology team. The role involves leading a portfolio of technology projects, collaborating with digital product managers, and utilizing various programming languages and tools. The ideal candidate should have at least 6 years of professional software engineering experience and a bachelor's degree.

BIM Specialist - Secret Clearance

Company: Procon Consulting

Location: Washington DC

Posted Dec 16, 2024

Procon Consulting LLC is seeking a talented and detail-oriented BIM Specialist with experience in the Design and Construction Industry. The BIM Specialist will be responsible for managing and executing daily processes of developing and maintaining Revit and AutoCAD in the office, client site, and construction site. They will serve as the main point of contact for designers and modelers for Revit and AutoCAD related items, and be accountable for delivering successful integration of design, construction, operations, and automation workflows.

Senior Software Engineer, Back End (GoLang)

Company: Capital One

Location: Washington DC

Posted Dec 16, 2024

Capital One is seeking a Senior Software Engineer with experience in Back End development using GoLang to play a key role in the transformation of their credit card application space. The role involves modernization efforts, building new features on the backend application platform, and focusing on scalability, performance, and configurability. The modernization effort will involve technologies like Golang and AWS native services. The ideal candidate should have experience in Agile teams, staying on top of tech trends, and delivering robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment.

Chapter Relations Specialist

Company: Association for Talent Development (ATD)

Location: Washington DC

Posted Dec 16, 2024

The Association for Talent Development (ATD) is seeking a Chapter Services Specialist to provide operational and strategic guidance to local chapters, develop resources to address content and skills gaps, audit chapter-related data, and promote ATD initiatives. The role requires a Bachelor's degree or relevant work experience, minimum two years of related experience, and excellent communication and project management skills. The position is a hybrid role with an office in Alexandria, VA, offering professional development opportunities, additional paid time off, and a wide range of benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages