Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Financial Advisor

Company: Wealth Enhancement Group

Location: Washington DC

Posted Dec 07, 2024

Wealth Enhancement Group is a well-established independent wealth management firm with a passion for enriching clients' lives. They offer personalized financial planning with their Roundtable and UniFi processes, providing unique financial plans and investment management services to over 55,000 households. The company has been raising the standard of wealth management since 1997, offering specialized knowledge and more attentive service to help clients craft their future. The Falls Church VA office is looking for a Financial Advisor to help clients achieve their financial goals and provide high-level planning-oriented service.

Manager - Cyber Incident Response

Company: NewRez

Location: Washington DC

Posted Dec 07, 2024

The text describes a job posting for a Cyber Incident Response Manager. The role involves leading an incident response team, managing and investigating cybersecurity incidents, preventing future incidents, and training junior team members. The ideal candidate should have a background in cybersecurity and excellent problem-solving skills. The job is not remote and requires onsite presence.

International Relations Specialist

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a position in the Office of Enforcement and Compliance Assurance (OECA) of the Environmental Protection Agency (EPA). The role requires U.S. citizenship, a background investigation, and a secret security clearance. Qualifications include specialized experience in negotiating policy positions, collaborating with stakeholders, and providing technical advice. A degree in international law, international relations, or related fields is preferred. The position offers a comprehensive benefits package, including health benefits, retirement system participation, and work-from-home flexibilities.

Attorney Advisor (Labor - Employment)

Company: Other Agencies and Independent Organizations - Commodity Futures Trading Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Office of the General Counsel (OGC) provides legal advice to the CFTC, including litigation, statutory interpretation, rulemaking, and CEA enforcement. Requirements for the CT-14 position include a Juris Doctor (J.D.), active bar membership, and four years of relevant legal experience post-law school. Education must be from an accredited law school. Foreign education must be evaluated for equivalence. No relocation expenses, potential two-year trial period. Federal career offers comprehensive benefits.

Mortgage Operations Specialist

Company: NewRez

Location: Washington DC

Posted Dec 07, 2024

The text describes the role of a Mortgage Operations Specialist at NewRez, emphasizing the importance of superior service, simple processes, and effective communications. The position requires maintaining daily workflow, communicating with third parties, and working closely with internal departments. The ideal candidate should have a Bachelor's degree, 2 years of professional experience, and be able to work in a fast-paced environment. The company offers competitive benefits, performance-based incentives, and opportunities for advancement.

Gallery Support Specialist (Associate Projects Manager)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Center for Advanced Study in the Visual Arts (The Center) is a research institute within the National Gallery’s East Building. It focuses on the study of art, artifacts, architecture, urbanism, photography, and film worldwide. The institute seeks candidates for GS-9 and GS-11 positions. GS-9 candidates must have at least one year of specialized experience in coordinating administrative aspects of academic programs. GS-11 candidates must have at least one year of specialized experience in reviewing scholarly publications for a museum or cultural institution. Both roles require knowledge of qualitative/quantitative methods, event planning, and collaboration. Applicants must be U.S. citizens, participate in e-Verify, and males must register for Selective Service. A Master's degree or higher, or equivalent experience, is required for GS-11. The position offers a comprehensive benefits package.

Paralegal

Company: Dechert LLP

Location: Washington DC

Posted Dec 07, 2024

Dechert LLP's Financial Services group is seeking a Paralegal to join their team in Boston, New York, or Washington DC. The Paralegal will work with Senior Paralegals and attorneys, with an expected annual billable hours of 1500 and occasional overtime. The firm offers a flexible hybrid work environment and values being together. The Paralegal will assist attorneys in various legal tasks, maintain documents, proofread documents, and perform other duties. The qualifications include a Bachelor's degree and 4-6 years of experience in investment management or a corporate area. The salary range for this position in New York is $86,000 to $100,000 annually.

NAVAL ARCHITECT

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 07, 2024

This public notice flyer informs applicants about potential vacancies in the Acquisition Demonstration Project, part of the Department of the Navy. It emphasizes that applications must follow specific 'How to Apply' instructions, and responses to this flyer won't guarantee a Notice of Result. The role requires US citizenship, federal employment suitability, direct deposit participation, and potential E-Verify clearance. Males born after 12-31-59 must register for Selective Service. A security clearance is necessary, and the position may involve travel to CONUS and OCONUS. Qualifications include a professional engineering degree, or equivalent experience, and specific experience in analyzing submarine engineering designs. The position is covered under the Defense Acquisition Workforce Improvement Act and may require DAWIA certification. The salary range is capped at GS-15, step 5, currently $185,824.

Emergency Management Specialist (Federal Coordinating Officer)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Bothell, Washington Bothell, Washington

Posted Dec 07, 2024

This job announcement is for a 4-year temporary appointment as an Emergency Management Specialist (Federal Coordinating Officer) under FEMA's Incident Management Assistant Team (IMAT) Program. The position offers a competitive salary range of $65.56 to $91.95 per hour, including locality pay. The role requires U.S. citizenship, successful completion of a Top Secret/SCI background investigation, Selective Service registration, and the ability to obtain a Government travel card. Travel and potential 24-hour on-call work during emergencies are required. The ideal candidate must have at least one year of specialized experience equivalent to the IT-04 level, demonstrating skills in leading large-scale emergency response teams, coordinating disaster responses with various government entities, building stakeholder partnerships, and managing budgets.

Assessment Evaluation Placement Specialist

Company: Court Services and Offender Supervision Agency for DC - Court Services and Offender Supervision Agency for DC - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The position is in the Office of Behavioral Interventions (OBI), Assessment, Evaluation and Placement Unit (AEPU) in Washington D.C. The role involves managing offender screenings, assessments, and evaluations to place them in appropriate interventions. Requirements include U.S. citizenship, background check, and relevant social services licensure or certification. A bachelor's degree in behavioral or social sciences is needed, or equivalent experience. One year of specialized experience in case management for offenders with mental health conditions is required.

Nurse (Purchased Geriatrics & Extended Care) Intermittent

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Dec 07, 2024

The PGEC RN assesses and coordinates patient care, collaborating with interdisciplinary team members, assisting in discharge planning, acting as a resource liaison for extended care options, providing education on referral processes, and facilitating communication between healthcare providers and community resources. Requirements for the role include U.S. citizenship, passing a urinalysis test, Selective Service Registration for males born after 12/31/1959, a probationary period, background/security investigation, online onboarding, pre-employment physical examination, seasonal influenza vaccination, and COVID-19 vaccination. Qualifications include English language proficiency, graduation from an approved nursing school, current nursing registration, and meeting specific grade determinations based on scope, education, and dimensions of practice.

Information Technology Cyber Security Specialist

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for an Information Technology Cybersecurity Specialist position in the U.S. Department of State. The role requires U.S. citizenship, a Top Secret security clearance, and passing an E-Verify employment verification check. Applicants must meet specific qualification requirements, including IT-related experience demonstrating four competencies and at least one year of specialized experience equivalent to the GS-12 level.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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