Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Budget Analyst

Company: Department of Housing and Urban Development - Office of the Chief Financial Officer

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a position at the Department of Housing and Urban Development, Office of the Chief Financial Officer. It's open to status eligibles under announcement 25-HUD-162. The role requires U.S. Citizenship or National status, a probationary period, and a successful background investigation. Key responsibilities include budget formulation and execution, analyzing budgetary and financial policies, and presenting budget justifications. The position is based in Washington, D.C., and requires Direct Deposit for salary. No relocation or recruitment incentives are offered.

Obstetrician/Gynecologist (Kadlec Clinic)

Company: Kadlec Regional Medical Center

Location: Richland, Washington

Posted Dec 07, 2024

Kadlec Clinic in Richland, Washington is offering a full-time OB/GYN position. This role is ideal for new graduates due to the supportive team of 8 physicians and 10 APPs. The clinic handles over 2,700 deliveries annually and offers access to an ASC, Perinatal Center, and Fertility Clinic. The compensation ranges from $309,588 to $446,745 per year, including potential incentives. Richland, located on the Columbia River, provides a healthy work-life balance with abundant outdoor recreation and a thriving economy.

Registered Nurse, Urology Procedure

Company: The George Washington Medical Faculty Associates

Location: Washington, District of Columbia

Posted Dec 07, 2024

The GW Medical Faculty Associates (MFA) is a not-for-profit, physician-led practice group established in 2000. It's the largest independent academic physician practice in the Washington, DC metro region, with over 500 physicians and nearly 200 APP providers. MFA physicians offer comprehensive patient care across 52 medical and surgical specialties, also serving as teachers and mentors for medical students and researchers. The Urology Procedural RN role involves assisting providers during Urology procedures, maintaining patient safety, providing patient education, and adhering to standards of care. This role also includes educating MA staff on urological procedures, managing clinical duties, and ensuring accurate medical records. The RN is responsible for overseeing supplies, equipment, and maintaining sterility in procedure rooms.

Open Rank, Faculty member in Emergency Medicine and Anesthesiology, Critical Care

Company: University of Washington-Department of Emergency Medicine

Location: Seattle, Washington

Posted Dec 07, 2024

The University of Washington School of Medicine is seeking a full-time faculty member for the Department of Emergency Medicine and Department of Anesthesiology. The role involves clinical services in emergency medicine and critical care at the University of Washington Medical Center – Montlake. The UW SoM offers extensive opportunities for faculty development and academic growth, with academic foci on critical care including cardiac arrest, sepsis, ARDS, trauma, hemorrhagic shock, ECMO, and more. The faculty member will work primarily in the UWMC Cardiothoracic ICU and Emergency Department, handling a high volume of patients and cases. The position offers competitive compensation, including a base salary, guaranteed incentive, and potential relocation incentive. The UW is committed to diversity and inclusiveness, encouraging applications from women and minority candidates.

ELECTRICAL ENGINEER

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Dec 07, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as applications won't be accepted through this flyer. The notice outlines various requirements for potential candidates, including US citizenship, federal employment suitability, direct deposit participation, E-Verify check, and professional licenses. The position requires a current Professional Engineer's license and a valid US driver's license. Candidates must also be able to travel extensively, both domestically and internationally. The role necessitates at least one year of specialized experience in electrical engineering, as detailed in the resume. Veterans' preference does not apply under this hiring authority, but supporting documentation is required if claimed.

CY COOK

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Dec 07, 2024

The text describes a job opening for a food preparation position at the 92 Force Support Squadron, Child Development Center, Fairchild AFB, WA. The role involves roasting, broiling, baking, frying, boiling, steaming, and stewing meats, fish, and poultry, as well as preparing soups, stocks, broths, gravies, sauces, and puddings. This is a full-time position with hours ranging from 35-40 per week. The job requires a Food Handlers Certificate, satisfactory completion of pre-employment checks, a physical lifting test, and current immunizations. Qualifications include experience in food preparation principles, yield testing, and knowledge of food ordering, issuing, and storage procedures. The role involves frequent lifting of up to 40 pounds, constant standing and walking, and exposure to hot, noisy kitchens and potential hazards like burns and cuts.

Health Technician (Surgical)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 07, 2024

The text describes a job opening in the Operating Room Department at Madigan Army Medical Center in Tacoma, WA. This is a direct hire solicitation with potential for salary negotiation and recruitment/relocation incentives. The role requires specialized experience in assisting with surgical equipment assembly and preparation, or equivalent education. Qualifications include Basic Life Support (BLS) training certification, ability to lift up to 50 lbs., and passing a pre-employment physical. The position is designated 'Mission Essential' and requires wearing Personal Protective Equipment. Foreign education must be evaluated by a specialized organization for consideration.

Medical Instrument Technician (EKG)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 07, 2024

The Electrocardiograph (EKG) Medical Instrument Technician (MIT) role involves being part of the Cardiology team, interpreting physician requests, explaining procedures to patients, documenting records, and performing standardized testing. U.S. citizenship is required, and proficiency in English is mandatory. No specific educational requirements exist, but experience and certifications like BCLS and ACLS are desirable. The role involves heavy lifting, visual acuity, and hearing, and requires adherence to universal precautions and CDC guidelines. Vaccination against COVID-19 is mandatory for selected applicants.

Supervisory Emergency Management Specialist (Planning Unit Leader)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Bothell, Washington Bothell, Washington

Posted Dec 07, 2024

This job posting is for a Supervisory Emergency Management Specialist (Planning Unit Leader) position at the IT-03 level with the Federal Emergency Management Agency (FEMA). The role involves supporting emergency management planning programs, analyzing policies, and collaborating with stakeholders. Qualifications include a year of specialized experience in emergency management planning, with experience in federal, state, or local government or private sector. The position requires U.S. citizenship, a background investigation, Selective Service registration, and the ability to obtain a government travel card. Travel and on-call work during emergency response periods are expected. The role is excepted service under the Robert T. Stafford Disaster Relief and Emergency Assistance Act.

Information Technology Specialist (APPSW/DATAMGT)

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 07, 2024

The United States Capitol Police (USCP) is dedicated to safeguarding the Congress, its members, employees, visitors, and buildings from crime, disruption, and terrorism. They ensure a secure environment for Congress to carry out its constitutional duties. To join USCP, applicants must be U.S. citizens, pass a background investigation, and complete a one-year probationary period. Qualifications include one year of specialized experience in quality assurance, selecting modeling methodologies, anticipating changes in business requirements, and creating ad hoc reports. Applicants must also demonstrate competencies in attention to detail, customer service, oral communication, and problem-solving. Additional conditions of employment include a comprehensive criminal history check, credit check, Selective Service System registration (for male applicants), a fingerprint check, and a full field background investigation.

Senior Advancement Officer

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

NEH is a government agency offering positions requiring U.S. citizenship, relevant experience, and a favorable background check. The GS-13 position necessitates at least one year of specialized experience in donor acquisition, engagement, and retention. The role involves planning, stakeholder management, and technical competence. Special selection priority is available for eligible ICTAP applicants, veterans, military spouses, and those with disabilities. Registration with Selective Service is mandatory for male applicants born after 1959.

TECHNICAL WRITER-EDITOR

Company: Other Agencies and Independent Organizations - National Archives and Records Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

This job posting is for a Technical Writer-Editor position within the Office of the Federal Register at the National Archives and Records Administration. The role involves developing technical skills and contributing to the overall operations of the OFR. The position requires one year of specialized experience in editing legal or regulatory documents, problem-solving, and effective communication. Alternatively, a master's degree or equivalent graduate education is acceptable. The role is open to U.S. citizens or nationals and offers a comprehensive benefits package as a federal employee.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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