Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Supervisory Attorney Advisor (Deputy Assistant General Counsel)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job opening for the position of Deputy Assistant General Counsel (DAGC) for General Law, which involves advising on legal matters for a department's administrative operations and civil rights. The role requires U.S. citizenship, a law degree, and bar membership. The position is an Excepted Service role with a trial period, and certain conditions like Selective Service registration apply. Knowledge in technical areas and communication skills are essential. The role offers comprehensive federal benefits and may include telework opportunities.

Commissary Support Clerk

Company: Department of Defense - Defense Commissary Agency

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Dec 07, 2024

The text describes a job posting for a Commissary Support Clerk position at a Defense Commissary Agency (DeCA) facility. The role involves store-level work related to accounts and price maintenance, and may include supply clerical duties. Essential requirements include U.S. citizenship, meeting age requirements, E-Verify eligibility, a favorable background check, clearance eligibility, and physical fitness. Qualifications can be met through relevant work experience, education, or a combination of both. The position is non-exempt, non-bargaining unit, and does not offer telework or remote work. It involves occasional overtime and is subject to a probationary period. Federal employees must be drug-free, and retired military service members cannot apply within 180 days of retirement.

Head, Communications and Outreach Section

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The text describes a job posting for a Head, Communications and Outreach Section position at the National Library for the Blind and Print Disabled (NLS) within the Library of Congress. The role is supervisory, non-bargaining unit, and requires progressively responsible experience in communication, public affairs, supervision, liaison work, program/project planning, printing technologies, and editing. No education requirements are listed. The position offers federal benefits, equal opportunity employment, and reasonable accommodation for applicants with disabilities. It also mentions the Library's policy on drug use and personnel security/suitability investigation.

Secretary (Office Automation)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 07, 2024

The text describes a job opening for a Secretary, GS-05, within the Medicine Service at the Mann-Grandstaff VA Medical Center in Spokane, WA. The role involves providing clerical and administrative support to the Chief, Medicine Service, and other staff. Qualifications include specialized experience in tasks such as greeting visitors, drafting reports, and managing calendars, or an equivalent combination of education and experience. Applicants must be U.S. citizens, pass a background check, and meet typing proficiency requirements. They must also be vaccinated against COVID-19. The job involves working in an office setting, with occasional visits to different hospital areas.

Sales Store Checker

Company: Department of Defense - Defense Commissary Agency

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 07, 2024

The text describes a job announcement for Sales Store Checkers, a role similar to a cashier or clerk in a retail store. The job involves operating a cash register scanning system to check out items and receive payment. Requirements include U.S. citizenship, meeting age and registration requirements, passing E-Verify, a background check, and obtaining clearance eligibility. Six months of progressive clerical experience or one year of education above high school is required. Physical requirements include standing for prolonged periods and lifting up to 25 pounds. The role is non-exempt under the Fair Labor Standards Act and is not eligible for remote or telework. The job is part of a Drug-Free Federal Workplace and offers a comprehensive benefits package.

Mental Health Counselor

Company: Court Services and Offender Supervision Agency for DC - Court Services and Offender Supervision Agency for DC - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The job is located in the Reentry Sanctions Center (RSC), a 24/7 residential facility. The role involves conducting intakes, evaluations, facilitating evidence-based groups, and providing assessment and counseling services to offenders with behavioral health disorders. Shift work, including weekends and overnights, is required. The position necessitates U.S. citizenship, a background check, drug test, and potential completion of a one-year probationary period. A Ph.D. or equivalent doctoral degree, or a combination of education and experience, is required. Specialized experience in assessing offenders' needs, observing behaviors, and securing appropriate services is needed. A current license or certification in social services is mandatory. This is not a remote position and requires living within commuting distance of Washington D.C.

Human Resources Specialist (Human Resource Development) (PART TIME)

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The U.S. Department of Justice (DOJ) is seeking a candidate for a position in the Office of Justice Programs (OJP), Office of Administration (OA), Human Resources Division (HRD), Human Capital Management Branch (HCMB). HRD is a team of professionals leading initiatives to support OJP contributors. The role involves promoting engaged and empowered employees through various programs. The position requires U.S. citizenship, background check, direct deposit, Selective Service registration, pre-employment drug testing, and a probationary period. Specialized experience of one year at GS-12 level or above is needed, with examples including reviewing and evaluating training programs, providing guidance on development goals, and assessing leadership development initiatives. Technical qualifications include expertise in employee learning and development, program evaluation, employee development, and oral communication.

Human Resources Specialist (Direct Hire)

Company: National Aeronautics and Space Administration - Headquarters, NASA

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Office of the Chief Human Capital Officer is looking for a skilled Human Resources Business Partner (HRBP) to support HR programs. The HRBP will develop strategies and execution plans to support the organization's mission. The role involves working with complex organizations, handling large volumes of workforce issues, and engaging with high-level customers. Qualifications include one year of specialized experience equivalent to GS-12 level, involving strategic HR advisory services, complex issue analysis, and data-driven decision making. The position is open to U.S. citizens and may require a background investigation. A comprehensive benefits package is offered to federal employees.

Urologist (Providence Medical Group - Southwest Washington)

Company: Providence

Location: Olympia, Washington

Posted Dec 07, 2024

Providence Medical Group is recruiting a board-certified/board-eligible Urologist to join their patient-focused team at Providence Olympia Urology. The practice, based at Providence St. Peter Hospital, has established a da Vinci robotic surgery program. The full-time, employed opportunity offers a competitive salary between $485,000 and $525,000 per year, comprehensive benefits, and a supportive work environment within a large healthcare system. Olympia, the location, offers a variety of outdoor activities and a strong school system.

MANAGEMENT & PROGRAM ANALYST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 07, 2024

This is a public notice for anticipated vacancies for a Management and Program Analyst position at Naval Sea Systems Command, Command Flag Secretariat Office. Interested applicants must follow the 'How to Apply' section, as applications won't be accepted through this flyer. The role requires US citizenship, federal employment suitability, direct deposit participation, and potential travel. Specialized experience in analyzing workforce manning and manpower programs is necessary. No education qualification is required. The position is part of the DoD Civilian Acquisition Workforce Personnel Demonstration Project and is covered by the Department of Defense Priority Placement Program. Veteran's preference does not apply under this hiring authority.

Human Resources Specialist (Human Resource Development)

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The U.S. Department of Justice (DOJ) is seeking a candidate for a position in the Office of Justice Programs (OJP), Office of Administration (OA), Human Resources Division (HRD), Human Capital Management Branch (HCMB). HRD is a team of professionals supporting OJP contributors with innovative initiatives. The role involves promoting engaged and empowered employees through various programs. The position requires U.S. citizenship, background check, direct deposit, Selective Service registration, pre-employment drug testing, and a probationary period. Specialized experience of one year at GS-12 level or above is necessary, with examples including reviewing and evaluating training programs, providing guidance on development goals, and assessing leadership development initiatives. Technical qualifications include expertise in Employee Learning and Development, Program Evaluation and Oversight, Employee Development, and Oral Communication. No educational requirement exists for this position. The role offers telework opportunities, flexible schedules, and a comprehensive benefits package. The position is located in Washington, D.C., with a requirement to physically report to the OJP office at least four days per bi-weekly pay period.

Broadcasting Operations Manager

Company: Department of Housing and Urban Development - Office of the Chief Administrative Officer

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 07, 2024

The Department of Housing and Urban Development (HUD) is seeking applicants for a position in the Office of the Chief Administrative Officer. The role is based in Washington, D.C. and requires U.S. Citizenship or National status. Applicants must undergo a background investigation and complete a Declaration for Federal Employment. Specialized experience is needed, including reviewing budget estimates, developing public affairs strategies, and leading communications projects. No educational qualification is required. The position is exempt from the Fair Labor Standards Act and offers a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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