Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Associate Deputy Under Secretary for Health for Quality and Patient Safety

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Veterans Health Administration is seeking a motivated individual to lead a significant office. The role involves making a difference in America's Veterans' lives. Applicants must be U.S. citizens with a doctor of medicine degree, residency training, and a current medical license. They should also possess extensive leadership experience in healthcare and demonstrate five Executive Core Qualifications (ECQs) and a Technical Qualification. The position requires effective communication skills, knowledge of healthcare delivery systems, and the ability to manage resources strategically.

AIRCRAFT FLIGHT INSTRUCTOR

Company: Department of the Army - Army National Guard Units

Location: East Wenatchee, Washington East Wenatchee, Washington

Posted Dec 06, 2024

This job posting is for a permanent, excepted service Washington Army National Guard Title 32 position as an Aircraft Flight Instructor at the Army Aviation Support Facility 2 in East Wenatchee, Washington. The role requires military grades CW2-CW4, and the applicant must be a UH-72 Army Aviator with a minimum of 1500 hours of Army rotary wing flight. The applicant must also be a graduate of the UH-72 instructor Pilot Course (IPC or IPC-T). The position offers a hiring incentive and requires participation in direct deposit. Other requirements include maintaining membership in the WA Army National Guard, obtaining necessary security clearances, and being able to work irregular hours. A high school diploma or GED is required, and an undergraduate degree is preferred. Federal Aviation Administration or military aviation school certifications are also necessary.

Medical Technician- Phlebotomist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 06, 2024

This job posting is for a position in the Pathology & Laboratory Medicine Services at the Department of Veterans Affairs, Veterans Health Administration, Mann-Grandstaff VAMC Spokane. The role involves handling specimens, instructing and assisting patients, and sending out specimens for testing. Requirements include U.S. citizenship, passing a drug test, Selective Service registration for eligible males, and a probationary period. Qualifications necessitate English proficiency, one year of specialized experience, or a relevant degree. The position also requires experience in phlebotomy/blood draws. Physical demands are high, including extensive standing and recurring physical exertion. The role is high-risk due to constant exposure to blood products, sharps, and chemicals.

IT Project Manager

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Government Accountability Office (GAO) is seeking an IT Project Manager. The role involves leading continuous application enhancements and implementing business processes or communications. The position requires U.S. citizenship, completion of a background investigation, and a probationary period. Specialized experience is needed, including IT-related experience demonstrating four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. One year of specialized experience in Agile methodologies, performance work statements, and contract labor services is required. The role does not have an education qualification requirement. Benefits include a comprehensive package designed to make a federal career rewarding.

Supervisory Translator

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The job posting is for a position in the Translating Division of the Office of Language Services, Bureau of Administration. The role involves preparing diplomatic translations in various languages, requiring U.S. citizenship, a Top Secret security clearance, and passing a Language Proficiency Test. Applicants must have 1 year of specialized experience at the GS-14 level, including team leadership, project management, and strategic planning. Experience with translation technology and computer-assisted tools is also required. The position involves translating foreign languages into English, with examples of qualifying work including roles as a translator, interpreter, or professor using the foreign language.

Facilities Services Worker

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The job posting is for a position in Facilities Management, specifically under the Office of Facilities Management and Reliability. The role involves working under the supervision of Facilities Services Supervisors. Key requirements include passing a pre-employment background investigation, maintaining a bank account for direct deposit, and having a valid driver's license. The position necessitates physical ability to lift heavy objects, work outdoors in various weather conditions, and be available for shifts including holidays, weekends, and emergencies. Qualifications must be met by the closing date of the job announcement. The role is part of a bargaining unit and may offer recruitment incentives, though this is not guaranteed.

Attorney-Advisor (General)

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a non-bargaining unit position in the Department of Homeland Security's Office of the General Counsel, Legal Counsel Division. The role involves overseeing the development of DHS legislative proposals and providing legal advice on legislation-related matters. Requirements include U.S. citizenship, registration for Selective Service (for males born after 12/31/1959), passing a background investigation, pre-employment drug test, and being an active member of a state bar. Applicants must hold a law degree from an ABA-accredited law school and have specialized legal experience. The position is permanent, full-time, and offers a comprehensive benefits package.

MECHANICAL ENGINEER

Company: Department of the Navy - Naval Education and Training Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

This is a public notice for anticipated vacancies in the Naval Acquisition Development Program (NADP) with Naval Sea Systems Command. Interested applicants must follow the 'How to Apply' section for consideration. The notice states there may or may not be actual vacancies filled. Applicants must be US citizens, suitable for federal employment, participate in direct deposit, and pass E-Verify. Retired military members within 180 days of retirement are subject to specific provisions. Males born after 12-31-59 must register for Selective Service. Security clearance is required, and travel to CONUS and OCONUS may be necessary. Qualifications include specialized experience or education, with specific requirements for GS-07 and GS-09 positions. Education substitution is possible for GS-07 and GS-09 positions. This is an advanced entry-level position with 100% training. Vacancies may be filled at any listed grade level.

Human Subjects Research Review Official

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a Scientific or Professional (ST) position in the Office of Research and Development, Office of Science Advisor, Policy, and Engagement at the Environmental Protection Agency (EPA). The role requires at least 3 years of specialized experience in oversight of human subjects research studies, with at least 1 year in planning and executing significant programs. The position necessitates a bachelor's or higher degree in relevant fields. The EPA offers work-from-home and flexible schedules, but the role is office-centered. The selected candidate must undergo a background investigation and submit a financial disclosure statement. The role does not cover travel, transportation, or relocation expenses. The EPA values diversity, equity, and inclusion.

Caterer NF-03

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

The FMWRC aims to provide top-tier MWR products and services for the US Army, crucial for a ready and self-reliant force. This role is with MWR Central Catering. Applicants should include comprehensive contact info for references. Requirements include specialized work experience or relevant education, exceptional communication skills, and problem resolution abilities. Preferred qualifications include post-high school education, sales experience, and catering software knowledge. The position is worldwide, with no PCS costs or incentives. Sunday premium and night differential may be authorized.

PHYSICIAN (FAMILY PRACTICE)

Company: Department of the Army - U.S. Army Medical Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This is a Direct Hire Authority (DHA) solicitation for a Physician (Family Practice) GP-14 position. The role involves working closely with Soldier Recovery Unit staff to ensure quality care and timely recovery. Requirements include U.S. Citizenship, proof of medical degree, active license, and one year of supervised clinical experience. A background investigation, vaccinations, and drug screening are mandatory. The position may require shift work, TDY travel, and uniform wear. Salary is tier-based, determined by specialty, grade, and location.

FINANCIAL MANAGEMENT ANALYST

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. There may or may not be actual vacancies filled. No notice of result letters will be sent. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, and potential security clearance. The position may require travel and is a Financial Management Level II certified position. A year of specialized experience in financial management is required. No education qualification is needed. The position is covered by the Department of Defense Priority Placement Program.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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