Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

PROGRAM ANALYST

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. There may or may not be actual vacancies filled. No notice of result letters will be sent. Requirements include US Citizenship, federal employment suitability, direct deposit, E-Verify, and potential security clearance. The position may require travel and is a Nuclear Deterrent Mission role. Applicants must have at least one year of specialized experience in acquisition process evaluation. No education qualification is required. The position is covered by the Department of Defense Priority Placement Program.

Program Officer (Energy), MC-301-4B/Senior Program Officer (Energy), MC-301-4A

Company: Other Agencies and Independent Organizations - Millennium Challenge Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a position in the Infrastructure, Environment and Private Sector (IEPS) Division of the Millennium Challenge Corporation (MCC). The role falls under pay band 4b/4a, equivalent to GS-12/13. The position requires a federal security clearance and may involve travel. Specialized experience in electric utility operations, energy sector infrastructure, and project management is necessary. French language skills and PMI certification are highly desirable. The position offers a comprehensive benefits package and potential for promotion, but salary is subject to experience and budget availability.

Senior Advisor to the Treasurer

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This role is for a Senior Advisor to the Treasurer, acting as a key liaison with U.S Mint, Bureau of Engraving and Printing, and the Federal Reserve. Responsibilities include advising on currency production and security matters. The position requires a probationary period, a Top-Secret clearance, and U.S. citizenship. Mandatory technical competencies include leading policy initiatives and having a deep understanding of currency policy and operations.

Translator

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The job is in the Translating Division of the Romance Branch, Office of Language Services, Bureau of Administration. The division prepares diplomatic translations in numerous language combinations, including English and French. The role requires U.S. citizenship, a Top Secret security clearance, and the ability to pass a Language Proficiency Test. Applicants must have 1 year of specialized experience in translation, interpreting, or related work, with proficiency in English and French. They must also be able to use computer-assisted translation tools. The position involves translating from English into French and vice versa, reviewing translations for accuracy, and researching terminology.

Management Analyst

Company: Department of Housing and Urban Development - Assistant Secretary for Housing-Federal Housing Commissioner

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Department of Housing and Urban Development (HUD) is seeking candidates for the position of Asst Secretary for Housing-Federal Housing Commissioner. The role is based in Washington, D.C. and requires U.S. Citizenship or National status. Applicants must complete a background investigation, Direct Deposit setup, and a PIV process. Specialized experience is needed, involving policy research, report writing, and verbal presentations. Alternatively, education can be substituted for experience. The position is exempt from FLSA at GS-13 and GS-12, and non-exempt at GS-11. HUD offers flexible work schedules and a comprehensive benefits package.

LOGISTICS MANAGEMENT SPECIALIST

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bangor, Washington Bangor, Washington

Posted Dec 06, 2024

This is a re-advertisement for the Refit Manager position at Trident Refit Facility (TRF) in Bangor, WA. The role involves coordinating advanced refit planning for Submersible Ship Ballistic Nuclear (SSBN) Submarines. Applicants who previously applied must re-apply. The position requires US citizenship, suitability for federal employment, participation in direct deposit, and successful completion of E-Verify. Specialized experience is required for GS-12 and GS-11 levels. Education can be substituted for experience under certain conditions. The position offers comprehensive benefits and may require overtime, nights, weekends, and holidays. Desired skills include experience with SSBN maintenance, data analysis with Excel, attention to detail, and strong communication skills.

Civil Engineer

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This text provides information about a Direct Hire Authority (DHA) solicitation for STEM positions and cyber security roles at the U.S. Army IMCOM, Joint Base Lewis-McChord, WA. The position is within the Directorate of Public Works and requires a Bachelor's degree in engineering or equivalent experience. Specialized experience or a Ph.D. in a relevant field is needed. The role involves engineering work for facility repair, minor construction projects, and project management. Additional benefits and requirements for U.S. citizenship, background check, and trial period are mentioned.

CYP Lead

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Dec 06, 2024

Navy Child and Youth Programs (CYP) provides high-quality early care and youth services in various environments. The Youth Director manages a comprehensive youth program, overseeing compliance, fiscal, and programming responsibilities. Employees must pass background checks, physicals, and immunization requirements. Qualifications include knowledge of child development, military regulations, and facility management. A Master's degree or higher in a related field is preferred, or a Bachelor's degree with relevant experience. The role involves supervising staff, communicating effectively, and handling emergencies.

Physician-Psychiatrist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 06, 2024

The text describes a job opportunity for a psychiatry physician at the Behavioral Health of the Walla Walla VAMC. The physician will manage patients with behavioral health problems, provide general and specialized psychiatric services, and carry a caseload. They will also consult for Behavioral Health, Primary Care, and other clinical programs within and outside the WW-VAMC. The role requires U.S. citizenship, a medical degree, and a full, unrestricted license to practice medicine. Board certification by the American Board of Psychiatry and Neurology is also required. The position involves working closely with others, working independently, and meeting physical requirements such as using fingers, seeing a computer screen, and hearing.

Training Specialist

Company: Other Agencies and Independent Organizations - National Transportation Safety Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This text outlines the requirements and qualifications for a U.S. government position. The role is open to U.S. citizens, status candidates, veterans, and certain land management eligibles. Applicants must pass a background check, register for Selective Service (males born after 12/31/59), and complete an online assessment. They must also have a degree in education or a relevant field, or equivalent experience. Specialized experience is required at GS-12 or GS-13 levels, involving training program development and instructional advising. The position offers a comprehensive benefits package.

Custodial Worker - Pacific Beach

Company: Department of the Navy - Commander, Navy Installations

Location: Pacific Beach, Washington Pacific Beach, Washington

Posted Dec 06, 2024

The job description outlines daily housekeeping duties including dusting, polishing, vacuuming, cleaning bathrooms and kitchen, removing trash, making beds, restocking amenities, and responding to guest requests. Qualifications include knowledge of cleaning procedures, use of cleaning equipment and chemicals, ability to use PMS/POS systems, tool usage, clear English communication, and successful completion of a NACI check. The role involves physical exertion, lifting up to 45 pounds, and may require weekend, holiday, and rotating shifts. No education requirement, salary based on experience. Benefits include a comprehensive package, eligibility depending on position type.

Health Technician (Surgical)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This job posting is for a Direct Hire position at the Operating Rooms at Madigan Army Medical Center in JBLM, WA. The role involves assisting with the assembly of surgical equipment, preparing supplies for specific procedures, and sterilizing instruments. Specialized experience of one year or a related graduate degree is required. Other requirements include a valid driver's license, BLS certification, and the ability to lift up to 40 pounds. The position may involve shift work, irregular hours, and a trial period. A comprehensive benefits package is offered.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages