Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Communications and Signal Processing Engineer, Engineering Specialist / Sr. Engineering Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 06, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. They are an FFRDC operator, engaged across all aspects of space, delivering innovative solutions for defense, civil, and commercial customers. The Communication Technologies and Engineering Division represents disciplines of communications, networking, and PNT for space missions. The role of a Communications and Signal Processing Engineer involves supporting various initiatives, including algorithm development, analysis, modeling, simulation, prototyping, and IV&V of advanced communication and wideband collection systems. The position is 100 onsite in Chantilly, VA, with little to no teleworking available. The successful applicant may be assigned work as part of the technical matrix or support a customer program office.

Communications Engineer, Engineering Specialist / Sr. Engineering Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 06, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. They are an FFRDC operator, engaged across all aspects of space, delivering innovative solutions for defense, civil, and commercial customers. The Communication Technologies and Engineering Division represents disciplines of communications, networking, and PNT for space missions, working with corporate and US Government customers to ensure robust and resilient communications.

Dental Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting details a position eligible for the Education Debt Reduction Program (EDRP), offering reimbursement for student loans. The role requires U.S. citizenship, English proficiency, and various qualifications including experience or education in dental assisting. Certification in radiologic procedures is mandatory, and DANB certification is highly desirable. The position involves light physical tasks and requires standing, walking, and use of fingers. It's a non-competitive excepted service position, offering comprehensive federal benefits. Full vaccination against COVID-19 is mandatory for VHA health care personnel.

Clinical Psychologist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

The text describes a job opening at the Defense Health Agency, Army Medical Center Madigan, specifically within the Traumatic Brain Injury Clinic and Intrepid Spirit Center, Physical Performance Service Line, located in Tacoma, Washington. This is a Direct Hire Solicitation. The role requires a Doctoral Degree in Clinical Psychology, one year of specialized experience in providing psychometric services and psychological assessments for traumatic brain injuries and PTSD, and a current, active, unrestricted clinical license to practice Psychology independently. The position is subject to various conditions including a suitability or fitness determination, background investigation, immunization screening, and a pre-employment physical examination. The role also involves potential severe weather conditions work and lifting up to 50 lbs.

PRIMARY PREVENTION SPECIALIST (PREV WF)

Company: Department of the Army - Army National Guard Units

Location: Camp Murray, Washington Camp Murray, Washington

Posted Dec 06, 2024

The Washington Army National Guard is seeking a Title 32 Excepted Service Non-Bargaining Unit Technician for the position of PRIMARY PREVENTION SPECIALIST (PREV WF) at CAMP MURRAY, Washington. This is a temporary, excepted service appointment. The role requires military grades E6-E9/O1-O3, and compatible military assignments. Applicants must have at least 36 months of experience in analyzing problems, identifying significant factors, gathering data, and recognizing solutions. They must also have knowledge of the organization and its mission, and be able to maintain a security clearance. The position involves potential overtime and impact on the environment. Education requirements include 3 years of progressively higher level graduate education leading to a Ph.D. degree or equivalent.

Natural Resources Management Specialist

Company: Department of the Army - United States Army Installation Management Command

Location: Yakima County, Washington Yakima County, Washington

Posted Dec 06, 2024

The text describes a job opening for a STEM position with the US ARMY IMCOM at Joint Base Lewis-McChord - YTC, Directorate of Public Works. The position is a Direct Hire Authority (DHA) solicitation, requiring a Tier 1, Non Sensitive, Low Risk background check. Qualifications include a degree in biological sciences, agriculture, natural resource management, chemistry, or related disciplines, or a combination of education and experience. Specialized experience is required, including ensuring compliance with the National Environmental Policy Act for natural resources, providing written plans for resource management, conducting inspections, and providing guidance to managers. The job offer includes a comprehensive benefits package, but selection is subject to Department of Defense referral system for displaced employees.

Legislative Affairs Officer

Company: Judicial Branch - Administrative Office of the U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes the Legislative Affairs Officer position in the Office of Legislative Affairs (OLA). The OLA handles the Judiciary's legislative liaison activities with Congress, governmental entities, and private sector organizations. The role requires active bar membership, post J.D. experience, and specialized experience in Congress's political, administrative, and legislative processes. Applicants must also possess a law degree from an ABA-accredited law school. The position necessitates FBI fingerprint-based national criminal database check, public trust suitability check, and E-Verify employment verification. New employees must complete direct deposit setup and may undergo a trial period. Non-citizens must provide proof of work authorization.

CYS Sports and Fitness Assistant (Equipment & Facilities) NF-03

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This job posting is for a Regular Full-Time position at Joint Base Lewis-McChord, Washington with MWR Youth Sports & Fitness. The position is eligible for leave accrual and benefits. Applicants must be 18 years or older, have a valid driver's license, and pass a background check. They should have experience in equipment and facility maintenance, inventory, ordering, and instructing. Good customer relations skills are also required. The position may involve irregular hours, evening, and weekend work. Travel to on and off-post locations is required. The closing date has been extended, and referrals will be sent upon request.

Director, Office of State and Local Finance

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job position for the Director of the Office of State and Local Finance (OSLF) in the Department of the Treasury. The role involves overseeing OSLF, coordinating research and policy on state, local, and territorial government finance issues, and managing a diverse staff. The position requires extensive knowledge in state and local government matters, municipal bond markets, policy development, communication, and business management. Applicants must possess Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs), and undergo a probationary period, background investigation, and financial disclosure. The role does not have an education qualification requirement.

Health Technician (Ophthalmology)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 06, 2024

The Health Technician (Ophthalmology) role involves performing complex diagnostic procedures for eye clinic providers. Requirements include U.S. citizenship, English proficiency, and relevant experience or education. A certification as a Certified Ophthalmic Assistant (COA) is mandatory. The position involves a probationary period, background check, physical examination, and vaccination requirements. The full performance level is GS-8.

Maintenance Worker

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This job posting is for a Maintenance Worker position with the US ARMY IMCOM at Joint Base Lewis-McChord, WA. The role involves carpentry, painting, and installation of various items. Physical effort is required, including lifting up to 50 pounds. Working conditions can be challenging, with exposure to harsh weather, noise, and potential hazards. No specific education requirement is stated. Benefits include a comprehensive package, salary negotiation, and potential student loan repayment. The position is subject to a background investigation and physical examination.

Head of Strategy & Planning, Product

Company: MassMutual

Location: Washington DC

Posted Dec 06, 2024

The text is about MassMutual's search for a Head of Strategy and Planning to join their Product team. The role involves driving product innovation, agility, and change, as well as transforming and modernizing product manufacturing processes. The candidate will collaborate with various teams, coordinate with the senior leadership team, and assist in developing innovative and profitable strategies. They will also be responsible for managing talent, developing a winning culture, and leading change management efforts.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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