Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Analyst in Financial Economics

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Congressional Research Service (CRS) is seeking an Analyst in Financial Economics for its Banking, Insurance, Securities, and Macroeconomic Policy Section. The role involves providing in-depth research and analysis on policy issues related to U.S. securities and derivatives markets, regulation, and federal regulatory agencies. Applicants must have progressively responsible experience and training in economics, U.S. financial markets, policy analysis, and communication skills. The Library of Congress, as the employer, prohibits drug use and offers a comprehensive benefits package. Veterans are encouraged to apply and claim their preference.

Painter

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The Architect of the Capitol (AOC) is seeking temporary painters for the upcoming 119th Congressional Moves Transition, starting January 2025. The role involves standard painting methods and special finishing techniques on furnishings and buildings. Overtime is mandatory due to 6-day workweek schedules. Requirements include passing a drug test, relevant experience, and meeting specific employment categories. Veterans' preference is given. The position is temporary, potentially extendable, and subject to a background check and drug screening. The AOC is an Equal Opportunity Employer offering comprehensive benefits.

Wood Crafter

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Architect of the Capitol (AOC) is seeking temporary wood crafters for the 119th Congressional Moves Transition, starting January 2025. The role requires journey-level wood crafting or carpentry skills, with potential for overtime. The position is temporary, subject to project needs, and could extend beyond 13 months. Applicants must pass a drug test, undergo a background check, and meet specific employment criteria. Veterans are encouraged to apply, with preference given. The AOC is an E-Verify participant and an Equal Opportunity Employer.

DIRECTOR

Company: Other Agencies and Independent Organizations - National Transportation Safety Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This is a Senior Executive Service (SES) Career Reserved position responsible for managing the Office of Marine Safety (OMS). The role involves overseeing investigations, analysis, and reporting of major marine casualties globally. Key requirements include U.S. citizenship, a clean financial interest check, and the ability to obtain a Top Secret clearance. Applicants must have extensive executive leadership experience, demonstrated in the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). The position requires 24/7 availability and a 1-year probationary period. The National Transportation Safety Board (NTSB) offers a competitive salary and comprehensive benefits package.

General Engineer (Developmental) - Summer Scholars

Company: Other Agencies and Independent Organizations - Defense Nuclear Facilities Safety Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Defense Nuclear Facilities Safety Board (DNFSB) is seeking a summer scholar for the Office of the Technical Director. This role involves collaborating with presidential appointees and nuclear safety experts to tackle complex technical challenges impacting public and workforce safety. The position requires US citizenship, suitable federal employment, passing a drug screening, and direct deposit of pay. Qualifications include being enrolled in an ABET-accredited engineering, mathematics, or science program with a minimum 3.4 GPA. The role offers a flexible work schedule and potential for telework. DNFSB uses E-Verify for employment eligibility confirmation.

Technical Security Investigator

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The United States Secret Service, Office of Technical Development and Mission Support, Technical Security Division is offering a Technical Security Investigator position with a starting salary of $82,764 (GS-11, step 1) and potential for promotion to $153,354 (GS-13, step 10). The role involves providing specialized technical expertise to develop and implement countermeasures for protected persons and facilities, and support protective and criminal investigations. Key requirements include US citizenship, age of 21 or above, top secret Tier 5 clearance, and passing a drug test, polygraph examination, and physical fitness tests. Applicants must also possess a valid U.S. state motor vehicle operator's license, be able to carry and use a firearm, and complete extensive training programs. Qualifications include specialized experience in electronics, chemical biological countermeasures, technical surveillance countermeasures, explosive ordnance disposal, or fire, life-safety, hazmat. A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education is also acceptable. The position requires signing a mobility agreement for assignments within the US and overseas.

Floor Covering Installer

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Architect of the Capitol (AOC) is seeking temporary Floor Covering Installers for the upcoming 119th Congressional Moves, starting January 2025. The role involves installing floor coverings 6 days a week, with potential for overtime. Requirements include passing a drug test, background investigation, and meeting specific employment criteria. Veterans' preference is given. The position is subject to a criminal record check and E-Verify. No educational requirements are specified. A comprehensive benefits package is offered, including health insurance, retirement system, paid holidays, and more.

TECHNICAL DIRECTOR FOR CYBER AND SECURITY

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text outlines the core values of an agency, which include teamwork, integrity, excellence, and service. It emphasizes the importance of U.S. citizenship, thorough background investigations, and drug tests for potential employees. The position is a Defense Intelligence Senior Level (DISL) role, requiring a Top Secret clearance and mandatory drug testing. The role involves a one-year probility period and potential worldwide deployment. The agency adheres to merit selection principles, ensuring non-discrimination in hiring. Federal employees receive a comprehensive benefits package.

Arborist

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Botanic Garden (USBG), a public garden in the legislative branch since 1820, seeks a U.S. Citizen for a role involving tree work, pesticide application, and educational experiences. The position requires a valid driver's license, ISA certification, or an accredited tree expert license, and a DC Pesticide Applicator's License in categories 3A, 3B, and 3C. The USBG aims to inspire appreciation and conservation of plants, serving 1 million visitors annually. The role involves progressing from a Registered Technician to a Certified Applicator, then a Licensed Pesticide Applicator, requiring specific exams and training.

Cost Analyst

Company: Red Gate Group

Location: Washington DC

Posted Dec 06, 2024

The Red Gate Group is seeking a Cost Analyst to support a critical Program Office within the Defense Intelligence Agency (DIA). The role involves managing service subscription costs, developing financial models, and providing strategic financial guidance in a fast-paced, high-stakes environment. The ideal candidate should have 10+ years of experience, including 7 years in financial analysis, and be able to manage multiple priorities and deliver results under pressure.

PHYSICIAN (INTERNAL MEDICINE)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

The text describes a job posting for a Physician position at the Army Medical Center Madigan, WA. The role requires on-call duties, including nights, weekends, and holidays. It's designated as mission-essential, meaning the incumbent must report to work during emergencies. The position requires a signed statement for seasonal influenza vaccinations, and consent to random drug testing. A pre-placement medical examination and immunization screening are necessary, including Hepatitis B for direct patient contact. The applicant must have a current, unrestricted Physician license, a degree in Medicine, and board certification by the American Board. Fulfillment of credentialing requirements and obtaining relevant clinical privileges are also necessary. The position may offer salary negotiation for new federal service candidates and a relocation or recruitment incentive for highly qualified candidates.

Systems Engineer II

Company: Legislative Branch - House of Representatives

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The Office of the Clerk in the US House of Representatives serves as the official record keeper and supports legislative functions. They are building next-generation applications for transparency and accessibility. The job requires a bachelor's degree in computer science, experience with Cisco switch configurations and Linux, and strong communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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