Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

IT Governance and Portfolio Management Consultant

Company: Guidehouse

Location: Washington, DC

Posted Nov 21, 2024

The IT Governance and IT Portfolio Management Consultant will support the client's Office of Chief Information Officer (OCIO) in tracking IT investment requests and aligning them with the appropriate value stream and IT strategy. The consultant will design and implement visioning sessions with executives and stakeholders to refine the IT Modernization strategy. They will collaborate with implementing Divisions and provide expert recommendations for IT investment proposals. An active Top Secret Federal security clearance, a Bachelor's degree or equivalent experience, and extensive IT portfolio management experience are required. Guidehouse offers a comprehensive rewards package including competitive compensation, medical benefits, and opportunities for professional development.

Teachers at Glover Park KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Nov 21, 2024

KinderCare Learning Companies, the first early childhood education provider to receive the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize the importance of teachers and staff in shaping children's futures. The role of a Teacher involves implementing curriculum, creating a nurturing environment, partnering with parents, and cultivating positive relationships with families. Benefits include competitive pay, discounted child care, health benefits, and more. KinderCare is an Equal Opportunity employer committed to diversity and inclusion.

Personal Trainer, Washington DC

Company: Equinox

Location: Washington, DC

Posted Nov 21, 2024

Equinox Group, a high-growth collective of influential lifestyle brands, is seeking a passionate and high-performing individual for a Personal Trainer position. The role involves managing an active client base, executing fitness assessments, and creating personalized workout programs. Equinox offers competitive compensation, benefits, and opportunities for professional growth, including a premier education program and potential for management roles. The company culture emphasizes high performance living, innovation, and a team-oriented approach.

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment (T3328)

Company: Target

Location: Washington, DC

Posted Nov 21, 2024

Target offers flexible on-demand work with a pay range of $17.75 - $26.65 USD per hour. On-demand team members can create their own schedules by picking up shifts via the myTime mobile app. Regular attendance is required, with shifts needed every 4 weeks. The role involves providing exceptional guest service, maintaining store appearance, and handling various tasks such as cashiering, stocking, and price accuracy. Target values team members' growth and offers training. Essential skills include focus in a fast-paced environment, communication, and physical capabilities like lifting up to 44 pounds.

Cook - DC Public Schools - Cluster 5

Company: Aramark

Location: Washington, DC

Posted Nov 21, 2024

Aramark is seeking a passionate Cook to join their team. The role involves preparing a variety of food according to standardized recipes, experimenting with different cuisines, and maintaining a clean and safe work environment. The hourly rate of pay is $18.50, and Aramark offers comprehensive benefits including medical, dental, vision, and work/life resources. Essential qualifications include experience as a cook, knowledge of food preparation principles, and food safety regulations. The role may require physical demands and the use of Personal Protective Equipment (PPE).

Radiologic Technologist - 40 Hrs Float - Bellevue - 5K SOB

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 21, 2024

The company has recently implemented a wage increase of up to 9%, along with a $5,000 sign-on bonus. The role involves providing Radiology services to patients, ensuring high-quality imaging, and maintaining diagnostic equipment. Key responsibilities include performing quality radiographic and specialty images, positioning patients comfortably, and adhering to safety standards. The ideal candidate should be a Certified Radiologic Technologist, have strong communication skills, and demonstrate a commitment to excellent customer service and radiation safety.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Nov 21, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing prescriptions, and ensuring regulatory compliance. New hires must complete a training program and satisfy state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and more. CVS Health values accountability, caring, collaboration, innovation, and integrity.

Director of Data Science & Artificial Intelligence (AI) - (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 21, 2024

Fannie Mae offers a compelling leadership position in data science and AI, where you will lead a team to develop advanced analytics, AI techniques, and data science solutions. The role involves driving advancements in AI, ensuring collaboration across teams, and overseeing the application of data mining techniques. The ideal candidate should have 8+ years of relevant experience, exceptional leadership skills, and strong proficiency in programming languages like Python, R, and SQL. A Master's degree or PhD in related fields is preferred. The candidate should also have extensive experience with cloud computing environments, AI/ML platforms, and popular machine learning libraries. Familiarity with DevOps practices and MLOps principles is a plus.

Medical Lab Technician

Company: Kaiser Permanente

Location: Silverdale, Washington

Posted Nov 21, 2024

The MLT role involves performing pre-analytic, analytic, and post-analytic phases of laboratory testing, from waived to high complexity. This includes quality control, instrument maintenance, and troubleshooting. The MLT is responsible for documentation, customer service, and computer data entry. They also participate in performance improvement activities and may oversee lab assistants. Basic qualifications include an Associates degree in a laboratory science or equivalent, and a Medical Lab Technician Certificate within 6 months of hire. Preferred qualifications include recent clinical laboratory experience and certification as an MLT.

Cyber Strategy Consultant- Hybrid

Company: Deloitte

Location: Washington, DC

Posted Nov 21, 2024

Deloitte's Government and Public Services Cyber Practice (GPS Cyber Practice) is offering an opportunity for cyber professionals to elevate their careers. The role involves serving as a critical team member to Deloitte's Cyber Strategy clients in various sectors, conducting cyber assessments, developing frameworks, and managing risks. The ideal candidate should have a Bachelor's degree, 3+ years of cybersecurity solutions experience, and 1+ years of experience with NIST Special Publication or RMF assessments. The role requires on-site work in DC, Maryland, or Virginia, and 50% travel. Deloitte offers a competitive wage range, professional development opportunities, and a diverse, inclusive culture.

Culinary Director I

Company: Aramark

Location: Washington, DC

Posted Nov 21, 2024

The Culinary Director at Georgetown University (GU) Dining is a strategic leadership role responsible for driving the culinary reputation of GU Dining. The position involves overseeing food quality, cost, and innovation, ensuring compliance with health and wellness standards, and sustainability. The Director will lead a team of chefs and sous chefs, fostering a culture of innovation and excellence. They will also engage with students, advocates, and the local community, supporting initiatives like the GU Food Pantry. The role requires a Bachelor's degree or Associate's degree with relevant experience, and offers a salary range of $90,000 to $120,000.

Third Party Cyber Assurance (TPCA) Assessor

Company: Merrill

Location: Washington, DC

Posted Nov 21, 2024

Bank of America is seeking a Third Party Cyber Assurance (TPCA) Assessor to conduct information security assessments for third-party vendors. The role involves evaluating third-party information security risks, partnering with vendors for assessment preparation, and identifying/escalating non-compliant risks. The ideal candidate should have IT security audit/assessment experience, strong technical skills in information security and business continuity, and excellent communication abilities. The position offers a competitive salary, benefits, and opportunities for career growth.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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