Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Relationship Banker - Northeast Financial Center

Company: Bank of America

Location: Washington, DC

Posted Nov 20, 2024

Bank of America is seeking a client-focused individual for a role in their financial center. The position involves engaging clients in the lobby to educate and assist with transactions via self-service resources like mobile banking, online banking, or ATM. Key responsibilities include accurately processing cash transactions, building client relationships, and connecting clients to suitable financial solutions. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. Bilingual skills in Spanish are preferred. The role offers a competitive salary, benefits, and opportunities for career growth.

Labor Relations Communications Lead

Company: Wells Fargo

Location: Washington, DC

Posted Nov 20, 2024

Wells Fargo is seeking a Lead Communications Consultant for a newly created role focusing on strategic communications for labor relations. The individual will support senior leaders in Consumer, Small and Business Banking, translating corporate initiatives into engaging content. The position can be based in Charlotte, Dallas, Minneapolis, New York, or Washington, DC, with a 3-day in-office requirement. The role involves developing and implementing communications strategies, writing and editing time-sensitive communications, and collaborating with stakeholders to evaluate engagement effectiveness. Required qualifications include 5+ years of PR, media relations, or corporate communications experience. Desired qualifications include experience in crisis communications, counseling senior leaders, and writing for various channels.

Territory Account Executive - Northeast

Company: DoorDash

Location: Washington, DC

Posted Nov 20, 2024

DoorDash is seeking a Regional Merchant Lead (Outside Sales Representative) with at least 2+ years of experience in closing sales roles. The role involves new restaurant acquisition, selling products and services, and uncovering restaurant pain points. The successful candidate will have a passion for SMB businesses and the restaurant industry, excel in a transactional deal cycle, and have experience selling multi-product solutions. This is a hybrid role with up to 50% travel. DoorDash offers a comprehensive benefits package and is committed to diversity and inclusion.

General Utility Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Nov 20, 2024

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role involves ensuring guest satisfaction, maintaining dishwashing station, equipment, and kitchen utensils, and performing light maintenance tasks. The hourly rate is $20.65, with benefits including medical, dental, vision, and work/life resources. The position requires understanding of basic sanitation and safety procedures, and the ability to work flexible hours.

eDiscovery Technical Consultant

Company: Guidehouse

Location: Washington, DC

Posted Nov 20, 2024

Guidehouse is hiring an eDiscovery Technical Consultant for their litigation and investigation support practice. The role involves providing professional eDiscovery services, managing case matters within an electronic discovery review and analysis platform, and coordinating with the Discovery IT support team on emerging technologies. The ideal candidate should have an active Top Secret security clearance, experience with eDiscovery platforms, and knowledge of Enterprise IT systems. Additional skills include strong communication, experience with ESI collection tools, and familiarity with litigation support matters.

Sr. Database Architect Active TS/SCI REQUIRED

Company: CGI

Location: Washington, DC

Posted Nov 20, 2024

CGI Federal is hiring a Sr. Database Architect with a TS/SCI clearance for a position in Washington DC. The role involves designing, implementing, and maintaining cloud and container-based database architectures, ensuring system reliability, data integrity, and performance optimization. The ideal candidate should have a Bachelor's Degree and 12 years of relevant experience, strong SQL skills, and familiarity with NOSQL databases and cloud services. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Nov 20, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Cloud Operations and Customer Support Engineer

Company: CACI International Inc

Location: Washington DC

Posted Nov 20, 2024

The job posting is for a Cloud Operations and Customer Support Engineer at CACI. The role involves delivering simple solutions to complex problems, maintaining and enhancing cloud infrastructure, and providing customer support. The company offers a culture of integrity, an environment of trust, and a focus on continuous growth.

Financial Advisor - Metropole, DC

Company: TD Bank

Location: Washington, DC

Posted Nov 20, 2024

TD Securities is offering a job opportunity for a Transitional Financial Advisor (TFA) role, a three-year program with a draw. The role involves providing financial planning guidance and selling investment management solutions to Mass Affluent clients. Key responsibilities include understanding client needs, making investment recommendations, and managing client relationships. The job requires 2+ years of experience in selling investments and financial planning, along with Series 65 or 66 and Series 7 licenses. TD Securities emphasizes a positive work environment, inclusive culture, and colleague development through training programs and regular career conversations.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Nov 20, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Technical Training Specialist

Company: NTT DATA Services

Location: Washington, DC

Posted Nov 20, 2024

NTT DATA is currently seeking a Technical Training Specialist in Washington, DC. The role involves managing projects, providing direction to project activities, solving complex problems, and interfacing with customers and technical personnel. Basic qualifications include a Bachelor's Degree, at least 3 years of training/curriculum development experience, and an active Secret Security Clearance. Preferred qualifications include project management experience, strong communication skills, and knowledge of cybersecurity and risk compliance.

SharePoint Developer

Company: CACI International Inc

Location: Washington DC

Posted Nov 20, 2024

The job posting is for a SharePoint Developer position at CACI, a company that values integrity, trust, and continuous growth. The job requires experience in SharePoint development, troubleshooting, and documentation, and offers competitive compensation and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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