Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Lead Director, Government Affairs

Company: CVS Health

Location: Washington, DC

Posted Nov 19, 2024

CVS Health is seeking a Lead Director of Federal Government Affairs to develop Congressional relationships, build the company's reputation, and enhance long-term objectives through complex advocacy and campaign strategies. The role requires 10+ years of overall work experience, 5+ years in Congressional/lobbying, and experience in the Federal Government. The candidate must have excellent written and verbal communication skills, strategic thinking, and the ability to work collaboratively. The position offers a competitive pay range, comprehensive benefits, and opportunities for professional growth.

Senior Manager, Public Policy

Company: Roblox

Location: Washington, DC

Posted Nov 19, 2024

Roblox is seeking a Senior Public Policy Manager to join their Federal Policy team in Washington, DC. The role involves developing and implementing an engagement strategy with Republican lawmakers, maintaining relationships with policymakers, and advising internal teams on public policy matters. The ideal candidate should have a Bachelor's degree in a relevant field, 8+ years of experience with Republican policymakers, and deep knowledge of the legislative process. Roblox offers an industry-leading compensation package, excellent benefits, and a supportive work environment.

Federal Enterprise Account Executive - DHS

Company: Qualtrics

Location: Washington DC

Posted Nov 19, 2024

The text describes the company Qualtrics and its mission to help organizations deliver exceptional frontline experiences. It highlights the company's culture of collaboration, hard work, and commitment to winning. The text also describes the role of a Federal Enterprise Account Executive, which involves leading sales efforts within the assigned territory and driving revenue growth.

Diversity and Inclusion Insights and Reporting Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Nov 19, 2024

Fannie Mae is seeking a Diversity and Inclusion Insights and Reporting Advisor with 6+ years of experience in preparing and managing reporting processes. The role involves providing complex analysis of data, advising on report design, and preparing executive presentations. The company values diversity and offers a flexible hybrid work environment. Qualifications include strong analytical skills, project management, and proficiency in Microsoft Suite.

Medical/Cosmetic Dermatologist Needed in Washington State

Company: CompHealth

Location: Prosser, Washington

Posted Nov 19, 2024

The text describes a comprehensive job opportunity in dermatology, offering support from specialized recruiters, free services, salary negotiation, and a flexible work schedule. The position is employed, with no call duties, and supports both MA and ARNP. Benefits include sign-on bonus, relocation assistance, loan repayment, life insurance, malpractice coverage, medical benefits, and a retirement package. The annual salary ranges from $463549.00 to $898549.00.

Senior Billing Specialist

Company: The Washington Post

Location: Washington, DC

Posted Nov 19, 2024

The Washington Post is hiring a Senior Billing Specialist to manage billing and financial processes for print subscribers and agents. The ideal candidate should have a strong finance background, excellent communication skills, and the ability to work independently. Responsibilities include processing daily billing, resolving discrepancies, and maintaining billing files. The role demands a detail-oriented, proactive individual with analytical skills and the ability to adapt to change. Benefits include competitive medical coverage, pension, 401(k) match, and 20 weeks of paid parental leave.

Pharmacy Technician (Per Diem/On-Call)

Company: Kaiser Permanente

Location: Renton, Washington

Posted Nov 19, 2024

The text describes a job role for a pharmacy technician within the PCC-WA team. The technician will support pharmacists in preparing and dispensing medications, performing tasks such as typing prescriptions, processing refills, stocking shelves, and maintaining inventory. They will also ensure patient safety, stay updated on clinical initiatives, and work effectively as part of a team. Basic qualifications include completion of a pharmacy technician training program and obtaining a Pharmacy Technician Certification in Washington. Preferred qualifications include prior experience in pharmacy, IV experience, warehouse experience, and knowledge of managed care health systems.

Urgent Care Physician Is Needed for Locums Help in Washington CPH# JOB-2998489

Company: CompHealth

Location: Kent, Washington

Posted Nov 19, 2024

CompHealth offers a wide range of locum tenens assignments, from short-term to long-term, local to distant locations. They provide expert guidance tailored to individual career needs and phases. Benefits include negotiated better pay, weekly deposits, complimentary housing and travel, malpractice coverage, and simplified credentialing. The company specializes in connecting healthcare providers to suitable job opportunities, as demonstrated by their 40-year history and national presence.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Nov 19, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Upon successful completion of the training, trainees can be considered for Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, and computer skills. The pay range is $18.25 - $26.00, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and education assistance.

MRI Technologist - 30 Hrs Float- 5k SOB - Tacoma

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 19, 2024

The job posting is for a Radiologic Technologist position, specifically for MRI procedures. The role involves providing high-quality patient imaging, ensuring patient safety, and maintaining equipment. Key responsibilities include performing diagnostic tests, providing customer service, and adhering to safety protocols. The company is committed to its employees, recently offering a wage increase of up to 9% retroactively. The ideal candidate should have a minimum of one year of direct experience with cross-sectional anatomy, and be certified as a Radiologic Technologist. Additional qualifications include knowledge of radiation safety, infection control practices, and excellent communication skills.

Summer Intern, Product Design

Company: The Washington Post

Location: Washington, DC

Posted Nov 19, 2024

The Washington Post is seeking Product Design Interns to collaborate with their design team in creating user-focused digital products. Interns will engage in tasks like user research, wireframing, prototyping, and gathering user feedback. They will also participate in design critiques and gain practical experience in the product design process. The engineering department is also recruiting curious and creative interns to work on various teams. Interns are paid hourly and expected to work 35-40 hours per week. The internship program is based in the D.C. office, and successful applicants will work directly with full-time engineers on real production features. The program includes exclusive events like an annual intern hackathon and lunch seminars from company leaders. While this internship does not guarantee a job at The Post, they have hired from their internship classes in the past.

Vehicle and Ground Concepts Department - Associate Director

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 19, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a competitive compensation package and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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