Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Engineer - .NET - (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 19, 2024

The job posting is for a Senior Engineer position at GEICO, requiring experience with C#,.NET, and cloud services. The ideal candidate will have broad technical knowledge, strong problem-solving skills, and experience with frontend development. The company offers a competitive salary range, benefits, and a total rewards program.

RN Case Manager Liaison Nurse (Inpt Discharge Planning) - 1.0 FTE Seattle WA (Swedish First Hill) 5K Hiring Incentive

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 19, 2024

The Care Manager, or Liaison Nurse, is responsible for discharge planning and follow-up care for Kaiser Foundation Health Plan of Washington patients hospitalized at a nearby network facility. They work in two settings on a rotating schedule, carrying a case load of patients in one of the Kaiser medical centers. The role involves assessing patients, developing patient-centered case management plans, coordinating interventions, and advocating for patient care needs. The Liaison Nurse collaborates with various healthcare professionals, monitors patient responses to interventions, and ensures a seamless continuum of care. Basic qualifications include a Bachelor's degree, RN license in Washington, and three years of recent RN clinical experience. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

Associate Platform Consultant

Company: Yext

Location: Washington, DC

Posted Nov 19, 2024

Yext is hiring an Associate Platform Consultant to provide platform configuration and data management services to its customers. The role involves working directly with clients to identify goals and requirements, configuring the Yext environment, managing multiple requests, and partnering with the broader account team to exceed client expectations. The ideal candidate should have a BA/BS degree, 2-4 years of experience in software implementation or consulting, strong communication skills, and proficiency in data analysis. Bonus points for understanding of relational databases and project management certifications.

Per Diem Gastroenterologist (Swedish Medical Group)

Company: Swedish Health Services

Location: Edmonds, Washington

Posted Nov 19, 2024

Swedish Medical Group in Edmonds, Washington is recruiting a Per Diem Gastroenterologist with exceptional skills. The role involves working in a growing consultative practice that offers tertiary and quaternary referral care, including liver transplantation, ERCP/EUS, POEM, and deep enteroscopy. The group is collaborative and committed to delivering high-level GI care. The compensation is between $397,149 and $668,314 per year, potentially including incentives. Edmonds, a suburb of Seattle, offers a charming lifestyle with easy access to outdoor activities and Seattle's cultural scene.

Client Account Assistant

Company: Hogan Lovells

Location: Washington DC

Posted Nov 19, 2024

The job description is for a Client Account Assistant who will support and collaborate with other teams to provide high-level client service. The role requires excellent proofreading and communication skills, as well as experience working independently and in a team.

MRI Technologist - PRN - Washington

Company: Mercy

Location: Washington, Missouri

Posted Nov 19, 2024

Mercy is a healthcare organization that values compassionate care and exceptional service. They offer careers that align with individual skills and heart, as recognized by Modern Healthcare Magazine. The MRI Staff Technologist role involves operating MRI scanners, selecting imaging techniques, and entering patient data. Qualifications include a Radiological Technology Program graduation, ARRT in Radiography or registry eligibility, BLS certification, and excellent communication skills. Mercy provides comprehensive benefits, including health, vision, dental coverage, PTO, tuition reimbursement, and retirement funds. They foster a supportive community, encourage innovation, and seek candidates with a positive outlook and strong advocacy.

Data Protection Incident Responder - USDS - DC

Company: TikTok

Location: Washington, DC

Posted Nov 19, 2024

TikTok U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S., focusing on data protection and content assurance. The USDS Resiliency Operations Center manages incident response, crisis management, and business continuity. The Data Protection Incident Responder role involves managing incidents, coordinating cross-functional activities, and communicating with executive management. The company values creativity, collaboration, and diversity, offering a hybrid work schedule. Minimum qualifications include a Bachelor's degree in CyberSecurity, crisis management, or related field, and 3+ years of incident management experience.

Summer Intern, Product Monetization

Company: The Washington Post

Location: Washington, DC

Posted Nov 19, 2024

The Washington Post is offering two internship positions in product management, focusing on Subscriptions and Advertising. Interns will work on projects throughout the software development lifecycle, collaborating with various teams. They'll gain experience in writing PRDs, maintaining roadmaps, analyzing data, and participating in product launches. The internship is paid, full-time (35-40 hours/week), and based in the D.C. office. It offers a meaningful learning experience, real production feature work, and exclusive events. While not guaranteed, past interns have been hired. The Post values diversity and innovation.

Senior Payments Compliance Counsel

Company: TikTok

Location: Washington, DC

Posted Nov 19, 2024

TikTok, a leading platform for short-form mobile videos, seeks a Payments Compliance Counsel for its Global Legal Compliance Payments team. The role involves counseling product teams on payment issues, collaborating with various internal stakeholders, and staying updated on financial service regulations. The ideal candidate should be a qualified lawyer with fintech/payments industry experience, possessing strong judgment, issue identification skills, and the ability to simplify complex themes.

RN Case Manager Liaison Nurse (ER/ED) - 0.75 FTE Silverdale WA (St. Michael ER) 5K Hiring Incentive

Company: Kaiser Permanente

Location: Silverdale, Washington

Posted Nov 19, 2024

Kaiser Foundation Health Plan of Washington is seeking a Care Manager or Liaison Nurse with at least three years of recent RN medical/surgical/ambulatory clinical experience. The role involves case management for patients hospitalized at a nearby network facility, focusing on optimal health care outcomes and appropriate resource utilization. Responsibilities include assessing patients, developing patient-centered care plans, coordinating interventions, and advocating for patient care needs. The nurse will also collaborate with healthcare professionals, monitor patient responses, and participate in program effectiveness measurement. Basic qualifications include a Bachelor's degree, Registered Nurse License (Washington), and Case Manager Certificate within 24 months of hire. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Nov 19, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Customer Management Solutions - Customer and Partner Management - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 19, 2024

Fannie Mae is a company that helps people buy and rent homes. They offer a flexible work environment and opportunities to grow your career. The company is looking for a Customer Management Solutions Senior Associate to oversee customer network development and customer support activities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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