Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Mental Health Counselor

Company: Court Services and Offender Supervision Agency for DC - Court Services and Offender Supervision Agency for DC - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The position is for a full-time role at the Reentry Sanctions Center (RSC), a 24/7 residential facility. The incumbent will conduct intakes, evaluations, facilitate evidence-based groups, and provide assessment and counseling services to offenders with behavioral health disorders. Requirements include U.S. citizenship, background check, drug test, and potential completion of a one-year probationary period. A Ph.D. or equivalent doctoral degree, or one year of specialized experience, is required. Applicants must possess current licensure or certification in social services. Preferred experience includes clinical experience in substance use treatment.

Clinical Psychologist (PCMHI)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 13, 2024

This job posting is for a Staff Psychologist position at the VA, eligible for the Education Debt Reduction Program (EDRP). The role requires a U.S. Citizen with a doctoral degree in psychology from an accredited institution. Proficiency in English is mandatory. The position involves diagnosing disorders, conducting assessments, and treating mental disorders. Experience in professional psychology, research, and treatment strategy development is required. The role is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is mandatory.

Health Insurance Specialist

Company: Department of Health and Human Services - Centers for Medicare & Medicaid Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job posting is for a Health Insurance Specialist, GS-0107-13 position in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Legislation (OL), Innovation and Medicare Ambulatory Care Group. The role involves reviewing, analyzing, and evaluating proposed legislation, regulations, and administrative actions for CMS & HHS staff. The ideal candidate must be a U.S. Citizen or National, pass a background check, and have at least one year of specialized experience equivalent to the GS-12 grade level in the Federal government. This experience should include working with Members of Congress or their staff on legislative interests, producing written documents regarding the Medicare program, and conducting analysis of Medicare legislation. The position offers a comprehensive benefits package and flexible working arrangements.

Vocational Rehabilitation Counselor

Company: Department of Veterans Affairs - Veterans Benefits Administration

Location: Lakewood, Washington Lakewood, Washington

Posted Nov 13, 2024

Vocational Rehabilitation Counselors (VRCs) offer comprehensive rehabilitation, counseling, and case management services to disabled veterans and eligible individuals. Their primary goal is to assist veterans in finding employment and becoming more independent in daily life. The role requires U.S. citizenship, a master's degree in relevant fields, and either a supervised internship or post-master's experience in vocational rehabilitation. Qualified applicants may be promoted to the full performance level (GS-12) without further competition.

RECREATION ATTENDANT NF1

Company: Department of the Navy - U.S. Marine Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

Marine Corps Community Services (MCCS) is seeking talented individuals to join their team. MCCS is a holistic program that enhances the quality of life for Marines, their families, and the wider Marine Corps Community. The role involves working in a team-oriented environment with military personnel, civilians, contractors, and volunteers. The position requires six months of experience in the assigned recreational activity, ability to learn MCCS policies, basic math skills, and the capacity to lift up to 45lbs independently or with assistance. The agency ensures equal opportunity employment, free from discrimination and retaliation. Benefits include a comprehensive package, stability, competitive pay, and Marine Corps Exchange and Base Facility Privileges.

Maintenance Mechanic General Supervisor

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The text describes a job position for a Maintenance Mechanic General Supervisor in the Architect of the Capitol (AOC), specifically in the Superintendent, Library Buildings and Grounds division. The role involves supervising various trades and crafts in construction, renovation, installation, and maintenance projects. The position requires relevant experience, analytical skills, and knowledge of facilities management and building systems. No specific educational requirement is mentioned. Veterans are encouraged to apply, and veterans' preference is given. The job also involves a drug test, criminal record check, and E-Verify process. The Architect of the Capitol is an Equal Opportunity Employer.

Supervisory Export Enforcement Specialist

Company: Department of Commerce - Bureau of Industry and Security

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

This job posting is for a Supervisory Export Enforcement Specialist role in the Bureau of Industry and Security within the Department of Commerce. The position requires U.S. citizenship, a background investigation, and possibly a probationary period. A drug test is mandatory. Applicants must have one year of specialized experience equivalent to GS-14 level, involving policy development, public presentations, liaison work, and team leadership. No specific education is required, but volunteer work is considered. Various hiring authorities are available, including for veterans, persons with disabilities, and military spouses. Federal benefits are offered.

Writer-Editor

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

This job posting is for a non-supervisory, non-bargaining unit position in the Office of Public Information and Education Directorate, Copyright Office, located in Washington, D.C. The position does not require any specific education. Key qualifications include strong writing, editing, and research skills, along with the ability to use information technology for writing tasks. The Library of Congress, as the employer, is an equal opportunity employer and offers a comprehensive benefits package. Applicants must submit a complete application package by the closing date. Veterans are encouraged to apply and indicate their preference type with supporting documentation.

Supervisory Information Technology Specialist

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Seattle, Washington Seattle, Washington

Posted Nov 14, 2024

The text provides information about a job opening in the Department of Justice, detailing the requirements, qualifications, and benefits of the position. It mentions the need for U.S. citizenship, satisfactory pre-employment checks, and completion of a probationary period. Specialized experience in technical and analytical assistance is required, along with basic competencies like attention to detail, customer service, oral communication, and problem-solving. The text also covers eligibility for ICTAP and CTAP programs, potential recruitment incentives, and the comprehensive benefits package offered by the Department of Justice.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 14, 2024

This is a Direct Hire Authority (DHA) solicitation for a Practical Nurse position at Madigan Army Medical Center in Tacoma, Washington. The role involves recruiting and appointing qualified candidates to positions in the competitive service. The position requires a current license to practice as a practical or vocational nurse, and one year of nursing experience in a medical facility. The job involves tasks such as taking vital signs, assisting healthcare providers, and using health care information systems. It's a mission-essential role requiring availability during emergencies. Qualifications include US citizenship, and a one-year trial/probationary period may be required. Salary negotiation is possible for new federal service candidates with superior qualifications.

Bartender - Flex

Company: Department of the Navy - Commander, Navy Installations

Location: Pacific Beach, Washington Pacific Beach, Washington

Posted Nov 13, 2024

The text describes a job position for operating a bar that primarily serves malt beverages and mixed drinks. The role involves mixing and serving both alcoholic and non-alcoholic beverages. The job requires a National Agency Background Check, sanitation training, being 21 years old, and the ability to stand or walk for extended periods. The position necessitates knowledge in mixing and serving beverages, recognizing intoxicated patrons, and reconciling collected tabs. The salary is dependent on experience and education, and the role may require a one-year probationary period. The job also involves participation in Direct Deposit, E-Verify, and adherence to a drug-free workplace policy. Federal benefits are offered, including a comprehensive package designed to make the federal career rewarding.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington DC

Posted Nov 14, 2024

Brilliant Earth is hiring a Jewelry Consultant in Washington DC. The ideal candidate will work a full-time schedule, including weekend days, and will be responsible for guiding customers through the sales process, managing sales leads, and providing a luxury customer experience. The company offers competitive compensation, a robust benefits package, and opportunities for career growth.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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