Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Deputy Associate Director (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

The Office of the Secretary (OST) is responsible for national transportation policy and intermodal transportation. The Office of Intelligence, Security, and Emergency Response within OST develops and executes plans balancing transportation security with safety, mobility, and economic needs. U.S. citizens with specialized experience in policy review, evaluation, and strategic recommendations are eligible to apply. The role involves travel, a government travel card, and a Top Secret/Sensitive Compartmented Information security clearance. A comprehensive benefits package is offered to federal employees.

Park Ranger

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Clarkston, Washington Clarkston, Washington

Posted Nov 14, 2024

This is a Direct Hire Authority (DHA) solicitation for a permanent-seasonal position in the Lower Granite Natural Resources Management office in Clarkston, Washington. The role involves monitoring and interacting with visitors, enforcing park rules, and may require shift work, lifting up to 50 lbs, and wearing a uniform. Qualifications include specialized experience or relevant education. The position is seasonal, running from March to November, and may involve 25% TDY or business travel. U.S. citizenship is required, and a one-year trial period may be necessary.

Supervisory Social Worker -Care Management Coordinator (BHIP)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 14, 2024

This job posting details the requirements and qualifications for a Supervisory Social Worker position at the VA, which is eligible for the Education Debt Repayment Program (EDRP). The role necessitates U.S. citizenship, a master's degree in social work from an accredited institution, and proficiency in English. The selected candidate must pass a background check, physical evaluation, and vaccination requirements. The position involves supervisory duties, clinical services, and staff training. Benefits include a comprehensive package and potential for career growth.

Windows Systems Administrator

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Nov 14, 2024

The job posting is looking for a Windows Systems Administrator with a current TSSCI Clearance to provide IT support to the National Security Council. The primary responsibilities include organizing and directing the configuration and operation of information management systems, conducting capacity and performance analysis, and increasing system administrator efficiency and accuracy.

Supervisory Criminal Investigator/Assistant Director

Company: Department of Commerce - Bureau of Industry and Security

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

This job posting is for a Supervisory Criminal Investigator/Assistant Director role in the Bureau of Industry and Security within the Department of Commerce. The position requires U.S. citizenship, a background investigation, and a Top Secret/SCI security clearance. The role involves frequent travel, working on the road, and carrying a firearm. Specialized experience is needed, including directing an investigative organization, managing criminal investigators, coordinating with other agencies, and applying law enforcement techniques. No specific education requirement exists, but ICTAP and CTAP eligibles can apply with certain documents.

Supervisory Licensed Professional Mental Health Counselor-Care Management Coordinator (BHIP)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 14, 2024

This job posting details the requirements and qualifications for a position eligible for the Education Debt Repayment Program (EDRP), offering up to $200,000 in student loan reimbursement. U.S. citizenship is mandatory, and proficiency in English is required. The role involves administrative supervision of staff, treatment provision, and service development. A master's or doctoral degree in relevant fields is necessary, along with a current, unrestricted license to practice independently. The position is in the Excepted Service, not conferring competitive status. Full vaccination against COVID-19 is mandatory, with proof required before the start date.

Rate and Cost Analyst

Company: Other Agencies and Independent Organizations - Postal Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

The Postal Regulatory Commission is offering an employment opportunity for a data-savvy individual with skills in data visualization, process automation, and quantitative fields like Statistics, Economics, and Finance. The role requires advanced proficiency in Excel, knowledge of data visualization techniques, and the ability to present analytical results. Prior experience or education in modeling or auditing costs and prices is essential. A bachelor's degree or higher in a quantitative field is desired, with graduate education in economics, finance, or related fields being highly desirable. The position involves a probationary period of 1 year and requires completion of a background investigation and e-Verify. The Office of Accountability and Compliance, where this role is based, promotes transparency and accountability in the U.S. Postal Service.

Project Manager - (Onsite - REF1559H)

Company: Citizant

Location: Washington DC

Posted Nov 14, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in data management, architecture, and program management. The company is looking for a project manager to oversee various initiatives, including data governance, inventory, and architecture development.

Intermediate Care Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Richland, Washington Richland, Washington

Posted Nov 14, 2024

The Department of Veterans Affairs (VA) Intermediate Care Technician (ICT) Program is designed to hire transitioning service members, National Guard, Reserve, and Veterans into medical roles at VA Medical Centers. Candidates typically qualify based on U.S. Armed Forces experience or equivalent education. Requirements include U.S. citizenship, English language proficiency, completion of an online assessment, and potential probationary period. Background/security investigation and vaccination requirements apply. Preferred qualifications include military experience as a Hospital Corpsman, Combat Medic, or Medical Technician. Federal employees earn annual leave based on years of service, and newly-appointed employees may receive credit for job-related non-federal experience or military service. This job opportunity announcement may be used to fill additional vacancies.

Nurse (Clinical/Ambulatory)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 14, 2024

This is a Direct Hire Authority (DHA) solicitation for a nursing position in the Cardiac Catheterization Lab at Madigan Army Medical Center in Tacoma, Washington. The role requires a graduate or higher level degree in nursing, current active license, and at least one year of professional nursing experience, preferably with cardiac patients. Additional requirements include passing a background investigation, seasonal influenza vaccinations, drug testing, medical examination, and BLS certification. The position may involve on-call work, weekends, holidays, and irregular hours. It's a mission-essential role requiring work during contingencies, natural disasters, or emergencies.

Nursing Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 14, 2024

VA Portland Health Care System is a Complexity Level 1a Facility offering extensive primary, secondary, tertiary, and quaternary care in various settings. It includes a major medical facility in Portland, Oregon, outpatient and residential facilities in Vancouver, Washington, and 10 Community Based Outpatient Clinics. The job posting details requirements such as U.S. citizenship, proficiency in English, potential probationary period, background/security investigation, and vaccination requirements for COVID-19 and seasonal influenza. Basic requirements include U.S. citizenship, education or training related to nursing, and English proficiency. Grade determinations vary based on experience and education for GS-3 to GS-5 levels.

Senior International Trade Compliance Analyst

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

This job posting is for a Senior International Trade Compliance Analyst (Senior ITCA) position in the Department of Commerce, International Trade Administration, Office of Enforcement & Compliance. The role involves conducting antidumping duty (AD) and countervailing duty (CVD) investigations to analyze selling practices of foreign companies and/or subsidies granted by foreign governments. The position requires U.S. citizenship, a background investigation, and possibly a probationary period. Specialized experience in AD/CVD casework, interpreting duty laws, performing research and analysis, and making recommendations is necessary for the GS-14 level. No specific education requirement is stated. Various hiring authorities are mentioned, including Veterans Recruitment Act, Veterans Employment Opportunities Act, and Military Spouse Non-Competitive Hiring Authority. Federal benefits are offered.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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