Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

24-3004: Sr. AI/ML Architect

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 14, 2024

The job posting is for an AIML Architect position at Navitas, a company that provides digital transformation solutions. The role involves advising a private sector customer on the adaptation of Artificial Intelligence and Machine Learning across the enterprise.

Supervisory Recreation Specialist - Liberty Center

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Nov 14, 2024

The text discusses a job opportunity within the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). This role involves providing fitness, recreation, lodging, and food and beverage programs for service members, their families, retired military, and civilian employees. Key requirements include meeting Federal Employment suitability standards, obtaining certifications in First Aid and CPR, possessing a valid driver's license, and having a degree in Recreation or equivalent specialized experience. The role demands strong leadership, communication skills, and the ability to operate computer software. Benefits of a federal career are also highlighted.

HR Specialist, HR Technology

Company: FINRA

Location: Washington DC

Posted Nov 14, 2024

The job description is for an HR Specialist HR Technology position at FINRA. The job involves supporting the coordination configuration and administration of HRIS business processes, providing technical support, and collaborating with the Technology team. The job also requires a bachelor's degree and a minimum of three years of HRIS experience.

Project Manager - Acquisition (Federal Agency)

Company: Aalis Management Consulting

Location: Washington DC

Posted Nov 14, 2024

Aalis Management Consulting is a service-disabled veteran-owned small business seeking a project manager with strong technical skills and experience in government acquisitions. The ideal candidate will have a bachelor's degree and at least 10 years of experience in quality management and project planning.

Senior Client Success Manager

Company: Rhythm (myrhythmnow.com)

Location: Washington DC

Posted Nov 14, 2024

Rhythm is seeking a Senior Client Success Manager to join their team and cultivate new and existing client relationships. The role requires building strategic relationships, driving growth, and ensuring an unsurpassed customer experience.

Channels Business Development Manager - Federal Agencies

Company: Sonar

Location: Washington DC

Posted Nov 14, 2024

Sonar is a company that helps organizations achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. The company has a strong focus on innovation, teamwork, and continuous learning, and values a safe work culture, work-life balance, and diversity.

Staff Engineer, Software C++ (R2812)

Company: Shield AI

Location: Washington DC

Posted Nov 14, 2024

The job posting is looking for a software engineer to work on developing advanced technology for autonomous systems. The ideal candidate should have experience in software engineering, artificial intelligence, and robotics. The company is pushing the envelope by applying advanced AI solutions to real hardware systems.

Help Desk Support Specialist

Company: FINRA

Location: Washington DC

Posted Nov 14, 2024

The job description is for a Help Desk Support Specialist who will provide quality desktop support to end users, including complex support for hardware, software, printing, and applications. The job requires a bachelor's degree in Computer Science or related field, with at least two years of related experience or equivalent training and/or work experience.

Program Analyst

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

The job posting is for a Program Analyst position at the IC-13 level. The ideal candidate should have experience in overseeing civil rights, diversity, equity, accessibility, or inclusion laws, policies, or guidance. They must demonstrate the ability to analyze, evaluate, and implement program improvements with stakeholders. All applicants must be U.S. citizens, pass a background investigation, register with Selective Service, and be able to deploy with little notice. The position requires one year of specialized experience equivalent to at least the IC-12 level. Qualifications are based on the ability to demonstrate relevant experience in the resume. No educational substitution is allowed for this position.

Foreign Affairs Officer - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 14, 2024

This position is in the Office of the Special Envoy for Critical and Emerging Technology (S/TECH), which is a focal point for strategic technology competition and partnerships. U.S. Citizenship is required, and the incumbent must obtain a Top Secret security clearance and pass E-Verify. Applicants need a bachelor's or graduate degree in relevant fields like international law, international relations, or economics. They must also have at least one year of specialized experience equivalent to GS-13 level in the Federal service, involving advising on technology partnerships, making policy recommendations on critical technologies, and evaluating the impact of future technologies on U.S. foreign policy.

Inside Sales Representative 1-1

Company: Martin's Point Health Care

Location: Washington DC

Posted Nov 14, 2024

Martins Point Health Care is an innovative not-for-profit health care organization that offers care and coverage to the people of Maine and beyond. The company values its employees and has been certified as a Great Place to Work since 2015.

Senior Talent Acquisition Advisor

Company: Choice Hotels International

Location: Washington DC

Posted Nov 14, 2024

Choice Hotels is looking for a Senior Talent Acquisition Advisor to lead the full cycle recruiting process, identifying and securing top-tier talent. The role requires a hunter for talent with industry knowledge, communication, and organizational skills. The company offers a competitive salary range of $95,000 to $110,000 and a comprehensive benefits program.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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